Pathetic service

On Monday 2 May, 3 of us decided to go for lunch at La Romantica, Meerendal. What a mistake. I have been to La Romantica several times before and have always found the food and service of a good standard. I am not sure what happened on Monday. (judging by some of the recent reviews, this could be a daily occurrence) We had been for wine tasting prior to lunch, so we purchased a bottle of wine from the cellar to have with our meal. The waitress brought us glasses, but left the bottle on the table without opening it. Fortunately, one of the party had a cork *****. We proceeded to order our food, no problem with that. The food took a fair amount of time but we were not in a rush, so no train smash. (bear in mind the restaurant was quiet. 3 inside tables and a few on the balcony) The food arrived as ordered and was very good. Approximately 25 min after we had all finished eating, we had to call the waitress to clear the table. We then ordered desserts. It was at this time that I complained about the poor service, and requested the waitress to convey the message to the manager who was sitting at the table on his phone. This was during the lunch service. I noticed the waitress going to the manager but he simply slipped into the kitchen never to be seen again. Now I'm not one to complain, but this is ridiculous. Both other tables in the restaurant had also been neglected and had also complained. Restaurant owners spend so much money setting up a restaurant only for their staff to mess it up. I did contact the restaurant, but received no response, so they probably don't care either. My advice is that we are so spoilt for choice in the Durbanville area, rather go elsewhere. Rant over.

PS. I eventually received an email from the restaurant requesting my contact number as they wanted to contact me, according to their automated response, but received no call back.