SM
sean M
Active since Dec 2014
13
Reviews
0
Industries
Reviews
13 reviews11 months ago
Pathetic service
On Monday 2 May, 3 of us decided to go for lunch at La Romantica, Meerendal. What a mistake. I have been to La Romantica several times before and have always found the food and service of a good standard. I am not sure what happened on Monday. (judging by some of the recent reviews, this could be a daily occurrence) We had been for wine tasting prior to lunch, so we purchased a bottle of wine from the cellar to have with our meal. The waitress brought us glasses, but left the bottle on the table without opening it. Fortunately, one of the party had a cork *****. We proceeded to order our food, no problem with that. The food took a fair amount of time but we were not in a rush, so no train smash. (bear in mind the restaurant was quiet. 3 inside tables and a few on the balcony) The food arrived as ordered and was very good. Approximately 25 min after we had all finished eating, we had to call the waitress to clear the table. We then ordered desserts. It was at this time that I complained about the poor service, and requested the waitress to convey the message to the manager who was sitting at the table on his phone. This was during the lunch service. I noticed the waitress going to the manager but he simply slipped into the kitchen never to be seen again. Now I'm not one to complain, but this is ridiculous. Both other tables in the restaurant had also been neglected and had also complained. Restaurant owners spend so much money setting up a restaurant only for their staff to mess it up. I did contact the restaurant, but received no response, so they probably don't care either. My advice is that we are so spoilt for choice in the Durbanville area, rather go elsewhere. Rant over. PS. I eventually received an email from the restaurant requesting my contact number as they wanted to contact me, according to their automated response, but received no call back.
0 replies
15 months ago
Wellworx Insurance Brokers
I decided to change my short term insurance broker to a broker from Wellworx. Notworx would be a more appropriate name. They had advised me to change my gap cover. In order for this to happen, I had to cancel my existing policy, which I did. I was advised that the new policy would take 3 days to be approved. This was not the case. Nobody at Wellworx was able to assist. They kept on blaming someone else. I eventually had to contact the insurer myself to resolve the delay. If they are unable to sign a customer up on a new insurer, I can only but imagine how they would be when I need assistance with a claim. I will be searching for a new broker. My recommendation would be to stay clear of Wellworx.
0 replies
16 months ago
Discover Insure retentions
One is quick to post a negative review about a company, but credit should also be given when you receive outstanding (or even good) service. I had the pleasure of dealing with Thabang Mpyana in the retentions department. My queries were attended to swiftly and efficiently. Dealing with insurance companies isn't always a good experience, but you were great. Thank you.
56 replies
27 months ago
SHOCKING SERVICE FROM PENTRAVEL
I made use of Pentravel to book a holiday in Scandinavia, Europe and Dubai. Initially they were helpful, until our deposit was paid. It went on a steep downward slide from there. Emails were constantly unanswered. We had to send more than one email to get the attention of the consultant and even then not all the questions were answered. We had booked an unconfirmed Travel Tour, which we were advised about. The tour unfortunately did not go ahead, so we received a refund. The issue is that we were oversold additional insurance through Trafalgar, which in hind sight we felt was an oversell on their part. As the Trafalgar Tour did not materialize, our plan B was to do the "tour" on our own. We were charged additional booking fees, which is ridiculous, bearing in mind that we had spent close to R200 000 on tickets, etc. Train tickets were booked on our behalf, but we were not seated together. This was picked up when the tickets were issued. It was brought to their attention and they were not able to rectify their own error. On one of the other train tickets that we prebooked, there was no mention that we would be required to pay additional money when booking our seats. We were supposedly advised that we needed to reserve these seats ourselves. The cherry on the cake was arriving in Oslo at 18:00 on the 25th of December, we had an overnight stop in Oslo before flying to Prague at 06:00 the following morning. I had been struggling to check us in for the flight, so I decided to go to the airlines information desk and ask for assistance. We were then informed that Pentravel had not completed the booking. One positive was that we were able to get a hold of someone on their afterhours number, and they had managed to resolve the booking for us. Had we got to the airport the next morning to check in, we would certainly have missed our flight. The trip itself was incredible, but the company has let itself down. My advise, rather use Flight Centre if you must. There is unfortunately, no option for zero stars, otherwise they would have got a zero from me. Pentravel will certainly not see us again.
116 replies
50 months ago
Dishonest sales
I placed an order for a spinning bike I placed an order for a spinning bike. 4 days later a box arrived. The following day I assemble the bike only to realize that this was not the product I had ordered. They seemingly sent me a cheaper option, hoping like many other unsuspecting customers that I wouldnt notice. This is where the problems started. Firstly the box did not have any information or name of the product. Once I realized the product was not the one ordered, i asked them what they had sent. They had no idea. They requested me to send them a photo of the serial no, which i did, but they were still not able to advise what was received. I eventually requested them to collect the product that i had to assemble and replace it with what i had ordered. Firsty their system does not allow for an item to be swaped. The incorrect item must first be returned and then the other product can only be dispatched. I was told i had to disassemble the bike and repack it in the box it arrived in or i would receive no refund. Fortunately i had kept the box, but advised them that unpacking a package was far easier than repacking it. Again i was advised that in order to receive a full refund it had to be returned as it arrived. One cant complain about the service, as there is just no service. They sent the wrong product hoping i wouldnt notice and now it was my fault. I asked if the product i ordered could be sent to me, but they said the product was no longer available. The item had been removed from their site for a day, but was back on the site a day later. I contacted them again to say that i wanted that item, but was again advised that it was not available (just to confirm, the site indicated that stock was available). The moral of the story is that Takealot are sending cheaper equivalents to unsuspecting customers. Be careful. They are by no means what they claim to be. I had requested a contact number of management, but to no avail. This is a lesson for consumers. These large companies are pulling the wool over our eyes. Make sure to check that what you ordered is what is received. Many products look similar, but they take chances with the hope that you wont notice the difference. This is tantenount to theft. I would think twice when ordering from them. They have finally agreed to a refund after first suggesting that they would be issuing me with a credit. This refund will now take a week to 10 days to process. Absolutely rediculous. Very poor from what I though was a good comany. Rather shop elsewhere.
0 replies
67 months ago
Awesome service
Awesome service received from Nishan Ramkisson at the Milnerton store. Well done and thank you.
0 replies
67 months ago
5 star service from Bellstar Movers
I have just made use of Bellstar Movers. What awesome service. They delivered on every promised made, from being at my house by 07:00 in the morning, so waiting with my goods until I was able to occupy my new place. Thanks Chris and your team for a great experience.
0 replies
68 months ago
false advertizing
Called them on the 14th of August for a fibre connection for 30 Sep. I work from home, so I stressed the importance of having fibre on that specific date, as I was moving into a new home. The agent confirmed that everything would be fine and that he would contact me on 20 Sep to finalize everything. I again made sure he understood the importance of having connectivity on the 30th. Fortunately in my wisdom I decided to contact them on the 14th of Sep only to be told that the service provider that had offered the connectivity has no fibre in the area. Of course they shifted the blame to the fibre service provider, but they are selling a product that doesnt exist. Very poor service. I would recommend another service provider who knows the market.
106 replies
68 months ago
False advertising
False advertising. Was assured that a fibre line would be available 30 September only to be told today that the area has no Octotel lines at present. They are also not able to confirm when their lines would be laid in the area. No correspondence from them when signing up, even though I made it clear that I work from home and require fibre access. Pathetic. Stay away!
0 replies
89 months ago
Pathetic service
I have been a contract customer for about 25 years. After receiving my statement, the 1st after my new upgrade i noticed a problem. I immediately contacted Vodacom and spoke to virtually every department, without success. Every agent promised to assist and call back, but again nothing. A request to speak to management was also ignored. This will be my last contract with this pathetic company. Stay away people!
420 replies
Review Distribution
5 Star
3 (23.076923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (15.384615384615385%)
1 Star
8 (61.53846153846154%)