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WellWorx
Claimed Business
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Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
0
Recommended: Unlikely
Review Distribution
1|4 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About WellWorx
WellWorx has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked WellWorx across 18 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRB
Renato B
1 reviews | Active since Jan 2020
2 Feb 2026, 09:08
Useless!
They're not even worth the one star rating. Shockingly bad service. I was given the wrong information when signing up to Fedhealth. A waste of time and money, and the consultant that assisted me won't respond to my emails.
Helpful (0)
|Replies (0)RB
Renato B
1 reviews | Active since Jan 2020
2 Feb 2026, 09:08
Useless!
They're not even worth the one star rating. Shockingly bad service. I was given the wrong information when signing up to Fedhealth. A waste of time and money, and the consultant that assisted me won't respond to my emails.
0
Replies (0)CG
Chantel G
1 reviews | Active since Jan 2020
3 Dec 2025, 12:52
Satu away from Wellworx!!!!
Never ever believe what they say!!!! I contacted them to attain medical aid and the consultant submitted my application without all the required paperwork resulting in unnecessary waiting periods. She never liaised with me and did not send the promised email after our conversation. They lie just to get the commission! Stay far away from them
Helpful (0)
|Replies (0)CG
Chantel G
1 reviews | Active since Jan 2020
3 Dec 2025, 12:52
Satu away from Wellworx!!!!
Never ever believe what they say!!!! I contacted them to attain medical aid and the consultant submitted my application without all the required paperwork resulting in unnecessary waiting periods. She never liaised with me and did not send the promised email after our conversation. They lie just to get the commission! Stay far away from them
0
Replies (0)CE
Calista E
1 reviews | Active since Jan 2020
22 Sept 2025, 10:50
Extremely Slow Claims Process and Poor Payout – Not Recommended
I submitted a claim to Sanlam Gap Cover (via Wellworx / Centriq) on 02 September 2025. On 09 September, I received an email confirming the claim was being processed. It’s now weeks later and I still haven’t received any feedback or update. Unfortunately, this isn’t the first time I’ve had this issue. I submitted a claim back in July 2025, and it took nearly a month just to be processed and paid out. When they eventually did pay, they covered less than 50% of what was claimed — with no clear explanation. It’s extremely frustrating to go through this again. The turnaround time is far too long, and the lack of communication just adds to the stress. I expected better service and support from a company that’s supposed to help during medical emergencies. I would not recommend Sanlam Gap Cover to anyone. The claims process is slow, unreliable, and disappointing.
Helpful (0)
|Replies (0)CE
Calista E
1 reviews | Active since Jan 2020
22 Sept 2025, 10:50
Extremely Slow Claims Process and Poor Payout – Not Recommended
I submitted a claim to Sanlam Gap Cover (via Wellworx / Centriq) on 02 September 2025. On 09 September, I received an email confirming the claim was being processed. It’s now weeks later and I still haven’t received any feedback or update. Unfortunately, this isn’t the first time I’ve had this issue. I submitted a claim back in July 2025, and it took nearly a month just to be processed and paid out. When they eventually did pay, they covered less than 50% of what was claimed — with no clear explanation. It’s extremely frustrating to go through this again. The turnaround time is far too long, and the lack of communication just adds to the stress. I expected better service and support from a company that’s supposed to help during medical emergencies. I would not recommend Sanlam Gap Cover to anyone. The claims process is slow, unreliable, and disappointing.
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Replies (0)aA
adam A
1 reviews | Active since Jan 2020
24 Jun 2025, 03:52
HOW I WAS ABLE TO RECOVER MY MONEY BACK
It's evident that I fell victim to a ****. I was lured into investing more than $120,500 under the impression that I was earning profits. However, when I attempted to withdraw my earnings, they continuously demanded additional funds before allowing me to access any of my money. Thankfully, I discovered lilograce75@gmail,com https://xixcheck.org/ where their dedicated team helped me secure a full refund. you can also reach them WhatsApp +1=615=414=15=62.
Helpful (0)
|Replies (0)aA
adam A
1 reviews | Active since Jan 2020
24 Jun 2025, 03:52
HOW I WAS ABLE TO RECOVER MY MONEY BACK
It's evident that I fell victim to a ****. I was lured into investing more than $120,500 under the impression that I was earning profits. However, when I attempted to withdraw my earnings, they continuously demanded additional funds before allowing me to access any of my money. Thankfully, I discovered lilograce75@gmail,com https://xixcheck.org/ where their dedicated team helped me secure a full refund. you can also reach them WhatsApp +1=615=414=15=62.
0
Replies (0)sM
sean M
1 reviews | Active since Jan 2020
4 Feb 2025, 06:15
Wellworx Insurance Brokers
I decided to change my short term insurance broker to a broker from Wellworx. Notworx would be a more appropriate name. They had advised me to change my gap cover. In order for this to happen, I had to cancel my existing policy, which I did. I was advised that the new policy would take 3 days to be approved. This was not the case. Nobody at Wellworx was able to assist. They kept on blaming someone else. I eventually had to contact the insurer myself to resolve the delay. If they are unable to sign a customer up on a new insurer, I can only but imagine how they would be when I need assistance with a claim. I will be searching for a new broker. My recommendation would be to stay clear of Wellworx.
Helpful (0)
|Replies (0)sM
sean M
1 reviews | Active since Jan 2020
4 Feb 2025, 06:15
Wellworx Insurance Brokers
I decided to change my short term insurance broker to a broker from Wellworx. Notworx would be a more appropriate name. They had advised me to change my gap cover. In order for this to happen, I had to cancel my existing policy, which I did. I was advised that the new policy would take 3 days to be approved. This was not the case. Nobody at Wellworx was able to assist. They kept on blaming someone else. I eventually had to contact the insurer myself to resolve the delay. If they are unable to sign a customer up on a new insurer, I can only but imagine how they would be when I need assistance with a claim. I will be searching for a new broker. My recommendation would be to stay clear of Wellworx.
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Replies (0)TC
Thea C
1 reviews | Active since Jan 2020
12 Jul 2024, 06:14
WellWorx brokers *********** - only wants commission without effort
*********** - selling a product they don't know and when you ask questions, they just ignore your e-mails. We are looking at joining Bonitas medical aid of which WellWorx is the broker, due to their impotency I won't join the medical aid. They are only interested in their commission and don't care about assisting a potential new member with the best suitable plan due to incompetence. Bonitas should look at another broker if I look at all the complaints on Hellopeter otherwise they are going to loose a lot of business.
Helpful (0)
|Replies (0)TC
Thea C
1 reviews | Active since Jan 2020
12 Jul 2024, 06:14
WellWorx brokers *********** - only wants commission without effort
*********** - selling a product they don't know and when you ask questions, they just ignore your e-mails. We are looking at joining Bonitas medical aid of which WellWorx is the broker, due to their impotency I won't join the medical aid. They are only interested in their commission and don't care about assisting a potential new member with the best suitable plan due to incompetence. Bonitas should look at another broker if I look at all the complaints on Hellopeter otherwise they are going to loose a lot of business.
0
Replies (0)TJ
Tracey-Lee Jean-Louis
1 reviews | Active since Jan 2020
6 Apr 2024, 08:18
Withholding information and wrong information
The worse people to deal with its been more the 3 weeks that I asked them to call so on the 4th after I called and shouted they called me back they sold me a product did not disclose all the information sold told me I would pay r5300 for medical aid , gap cover and medivault and then when my 1st installment went off it was not that at all I paid kept quite so when my medivault was depleted kalin from wellworx assured me it's fixed and my medical aid amount will not change I even called in to confirm so my medivault got done then he said I will have unlimited access to GP visit so I when to doctor and to my surprise medical aid didn't pay so I call the medical add no they say I must hit the threshold I was shocked I needed to get my doctor paid so I activate r4000 to reach the threshold. they say I must call wellworx did on so many occasions so they listened to the voice call this lady dares tell me I activated the r6800 medivault the more I say I only activated the r4000 the more she is trying to cover her self I keep on asking for the recording and till now nothing she was suppose to call me on 5th of April and she didn't I have given them 2 options I want a refund and the guy that sold me the incorrect product will be layible for the rest or I cancel with immigrate effect and they sort the medivault out
Helpful (0)
|Replies (0)TJ
Tracey-Lee Jean-Louis
1 reviews | Active since Jan 2020
6 Apr 2024, 08:18
Withholding information and wrong information
The worse people to deal with its been more the 3 weeks that I asked them to call so on the 4th after I called and shouted they called me back they sold me a product did not disclose all the information sold told me I would pay r5300 for medical aid , gap cover and medivault and then when my 1st installment went off it was not that at all I paid kept quite so when my medivault was depleted kalin from wellworx assured me it's fixed and my medical aid amount will not change I even called in to confirm so my medivault got done then he said I will have unlimited access to GP visit so I when to doctor and to my surprise medical aid didn't pay so I call the medical add no they say I must hit the threshold I was shocked I needed to get my doctor paid so I activate r4000 to reach the threshold. they say I must call wellworx did on so many occasions so they listened to the voice call this lady dares tell me I activated the r6800 medivault the more I say I only activated the r4000 the more she is trying to cover her self I keep on asking for the recording and till now nothing she was suppose to call me on 5th of April and she didn't I have given them 2 options I want a refund and the guy that sold me the incorrect product will be layible for the rest or I cancel with immigrate effect and they sort the medivault out
0
Replies (0)SH
Sumeet H
1 reviews | Active since Jan 2020
22 Nov 2023, 08:24
*********** Healthcare Advisors with no follow through
It seems like you have illiterate advisors in your call center, I switched to FedHealth and with that I wanted to take our the Sanlam Primary Care Cover, Lebohang called through but that was probably the worst quality telephone line, she blamed it on loadshedding and later network error, Anyway we never finished the call, Communication was then done via emails and to date I have not received any kind of confirmation- I take this that nothing was done and will move on to another provider as this does not help. Please hire more competent staff as I am more than fed up with this service I received and don't wish to have this cover anymore
Helpful (0)
|Replies (0)SH
Sumeet H
1 reviews | Active since Jan 2020
22 Nov 2023, 08:24
*********** Healthcare Advisors with no follow through
It seems like you have illiterate advisors in your call center, I switched to FedHealth and with that I wanted to take our the Sanlam Primary Care Cover, Lebohang called through but that was probably the worst quality telephone line, she blamed it on loadshedding and later network error, Anyway we never finished the call, Communication was then done via emails and to date I have not received any kind of confirmation- I take this that nothing was done and will move on to another provider as this does not help. Please hire more competent staff as I am more than fed up with this service I received and don't wish to have this cover anymore
0
Replies (0)