CE
Calista E
Active since May 2018
23
Reviews
0
Industries
Reviews
23 reviews1 month ago
Urgent Complaint – Billing Issue & No Stock for Camera
Good day, I would like to express my dissatisfaction regarding the service and billing I have received. On Tuesday I completed a migration on one of my vehicles and selected the R389 package, which includes a tracking device and a dual-view camera. During the migration process, I was informed by the migration department that there would be no pro rata charges for this change. However, the following day I received a call from the accounts department informing me that they could not book the fitment because I supposedly owed pro rata charges and a once-off fee for the camera device. I then paid the requested amount via the SMS payment link that was sent to me. Later that same day, a debit order was also processed by Cartrack, which resulted in me disputing the debit order because payment had already been made. After dealing with these payments and the inconvenience caused, I called again to book the fitment, only to be told that there is currently no stock available for the camera. This raises a serious concern — why are customers being charged for a product that is not available? At this point, Cartrack effectively owes me money for a service/product that cannot be provided. To make matters worse, I called again this morning to follow up and was left holding the line for 15 minutes without any assistance. This entire experience has been extremely frustrating. I require urgent clarification and resolution today, including confirmation of the refund for the amount owed to me. Please treat this matter as urgent.
53 replies
3 months ago
Great customer service - Thanks to Ethel Makhubela
I would highly recommend OUTsurance. We’ve been with them for a few years and submitted our first claim in December 2025. Overall, the claim process went smoothly. We did have a small dispute due to miscommunication on both sides, but Ethel Makhubela from the claims/disputes department handled the matter exceptionally well. She resolved the issue within a few days in a very prompt, professional, and efficient manner. A big thank you to Ethel and the OUTsurance team for the excellent service.
56 replies
7 months ago
Extremely Slow Claims Process and Poor Payout – Not Recommended
I submitted a claim to Sanlam Gap Cover (via Wellworx / Centriq) on 02 September 2025. On 09 September, I received an email confirming the claim was being processed. It’s now weeks later and I still haven’t received any feedback or update. Unfortunately, this isn’t the first time I’ve had this issue. I submitted a claim back in July 2025, and it took nearly a month just to be processed and paid out. When they eventually did pay, they covered less than 50% of what was claimed — with no clear explanation. It’s extremely frustrating to go through this again. The turnaround time is far too long, and the lack of communication just adds to the stress. I expected better service and support from a company that’s supposed to help during medical emergencies. I would not recommend Sanlam Gap Cover to anyone. The claims process is slow, unreliable, and disappointing.
0 replies
7 months ago
Extremely Slow Claims Process and Poor Payout – Not Recommended
I submitted a claim to Sanlam Gap Cover (via Wellworx / Centriq) on 02 September 2025. On 09 September, I received an email confirming the claim was being processed. It’s now weeks later and I still haven’t received any feedback or update. Unfortunately, this isn’t the first time I’ve had this issue. I submitted a claim back in July 2025, and it took nearly a month just to be processed and paid out. When they eventually did pay, they covered less than 50% of what was claimed — with no clear explanation. It’s extremely frustrating to go through this again. The turnaround time is far too long, and the lack of communication just adds to the stress. I expected better service and support from a company that’s supposed to help during medical emergencies. I would not recommend Sanlam Gap Cover to anyone. The claims process is slow, unreliable, and disappointing
53 replies
7 months ago
Extremely Slow Claims Process and Poor Payout – Not Recommended
I submitted a claim to Sanlam Gap Cover (via Wellworx / Centriq) on 02 September 2025. On 09 September, I received an email confirming the claim was being processed. It’s now weeks later and I still haven’t received any feedback or update. Unfortunately, this isn’t the first time I’ve had this issue. I submitted a claim back in July 2025, and it took nearly a month just to be processed and paid out. When they eventually did pay, they covered less than 50% of what was claimed — with no clear explanation. It’s extremely frustrating to go through this again. The turnaround time is far too long, and the lack of communication just adds to the stress. I expected better service and support from a company that’s supposed to help during medical emergencies. I would not recommend Sanlam Gap Cover to anyone. The claims process is slow, unreliable, and disappointing
265 replies
8 months ago
Empty Promises, No Collection!
On the 14th of August I received a call from a CourierIt driver, Nkhetheni Nemadzhilili, confirming that my parcel would be collected on the 15th of August. On the 15th he phoned again, saying he was an hour away – I waited, but he never pitched. Since then, it has been the same story every day – phone calls and empty promises, but no collection. Today is the 20th of August and still nothing has been done. I even phoned the call centre, where I was assured my parcel would finally be collected today, yet again nothing. This service is completely unreliable and unprofessional. How can a courier company operate on false promises daily and still not fulfill such a simple task?
0 replies
8 months ago
Totally Disappointed – Misleading Promises and Poor Customer Service
Not recommended at all! When RCS sells you the store card, they make it sound like you’ll have access to all these amazing features and benefits – but it’s all FALSE advertising! 1. Useless Wi-Code: They promote that you can use your card via Wi-Code at various restaurants and takeaways. We tried using it at Spur Northmead Square and Burger King Northmead, and guess what? Staff had no idea what Wi-Code or RCS even was. To make it worse, I no longer have access to my Wi-Code in the RCS app. So what’s the point? 2. Misleading Offers from Their “Partners”: I got a call from Blue Label Connect, claiming I was such a loyal customer that they wanted to offer me a Samsung device for only R262/month. Once the device was delivered, RCS deducted R6,299 from my account instead! I queried it and got a rude response saying “that’s what I agreed to” – which is an absolute LIE. I asked for them to collect the still-sealed device and refund me – it’s been over 3 weeks and still NOTHING. 3. Cash Withdrawal Blocked Without Reason: I was told I’d get access to the “Get Cash” feature after my 3rd payment. By the 4th month I could withdraw cash, but in the 5th month, they suddenly blocked me! When I called, they blamed my “credit score” – even though I’ve never missed a payment. In fact, I’ve paid over R20,000 on my card and my monthly instalment is only R1,800! How does it make sense that I can use the card in-store, but not withdraw MY OWN money in an emergency?? A team leader told me the funds would be available after the 12th (after statement run), but I'm STILL blocked. What is going on? RCS keeps pushing the “loyal customer” narrative but treats loyal customers like this?? This is MY account, MY debt, and I’m paying on time – so why am I being capped and blocked? Sort this out ASAP. Very disappointed with the misleading promises, poor service, and lack of accountability. I cannot recommend RCS to anyone.
53 replies
8 months ago
Misleading Sales Call & No Refund – Extremely Disappointed!
I received a call from a lady claiming that, due to my loyalty to RCS, I qualified for a fantastic deal – a Samsung A15 for R262 per month, including some data or minutes. Based on that offer, I agreed. Nowhere in the conversation was I told that R6299 would be deducted in one go from my RCS account. When the phone was delivered and I saw the charge, I immediately called Blue Label Connect (within a day or two) to return the phone and request a refund. This is nothing short of misleading and *****. The consultant I spoke to said they would first need to request a Proof of Delivery to verify if I’m within the 7-day return period – and that it would take 48 hours. It’s now been 96 hours and I still haven’t heard a word. My call reference number is #36724149. This is unacceptable. I want my money back and expect this matter to be resolved urgently. If this is how Blue Label Connect conducts business, I will never trust them again and I’ll be warning others to avoid them too.
53 replies
8 months ago
Misleading Sales Call & No Refund – Extremely Disappointed!
I received a call from a lady (from Blue Label Connect) claiming that, due to my loyalty to RCS, I qualified for a fantastic deal – a Samsung A15 for R262 per month, including some data or minutes. Based on that offer, I agreed. Nowhere in the conversation was I told that R6299 would be deducted in one go from my RCS account. When the phone was delivered and I saw the charge, I immediately called Blue Label Connect (within a day or two) to return the phone and request a refund. This is nothing short of misleading and *****. The consultant I spoke to said they would first need to request a Proof of Delivery to verify if I’m within the 7-day return period – and that it would take 48 hours. It’s now been 96 hours and I still haven’t heard a word. My call reference number is #36724149. This is unacceptable. I want my money back and expect this matter to be resolved urgently. If this is how Blue Label Connect conducts business, I will never trust them again and I’ll be warning others to avoid them too.
159 replies
8 months ago
Misleading Sales Call & No Refund – Extremely Disappointed!
I received a call from a lady claiming that, due to my loyalty to RCS, I qualified for a fantastic deal – a Samsung A15 for R262 per month, including some data or minutes. Based on that offer, I agreed. Nowhere in the conversation was I told that R6299 would be deducted in one go from my RCS account. When the phone was delivered and I saw the charge, I immediately called Blue Label Connect (within a day or two) to return the phone and request a refund. This is nothing short of misleading and *****. The consultant I spoke to said they would first need to request a Proof of Delivery to verify if I’m within the 7-day return period – and that it would take 48 hours. It’s now been 96 hours and I still haven’t heard a word. My call reference number is #36724149. This is unacceptable. I want my money back and expect this matter to be resolved urgently. If this is how Blue Label Connect conducts business, I will never trust them again and I’ll be warning others to avoid them too.
107 replies
Review Distribution
5 Star
4 (17.391304347826086%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
19 (82.6086956521739%)