Blue Label Telecoms
Claimed Business
Blue Label Telecoms
Claimed Business
29 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Blue Label Telecoms faces severe criticism for unauthorized debits on customer store accounts including RCS, Makro, Game, and Edgars cards. Customers consistently report being subscribed to services without consent, receiving misleading offers for vouchers or devices, and struggling to obtain refunds or cancellations. Poor after-sales support, unresponsive management, and failure to provide proof of enrollment are recurring complaints. Multiple reviewers describe feeling deceived by sales calls that misrepresent terms, and many express frustration at prolonged resolution timelines with no follow-up communication.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#36
in Internet & Telecoms
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|29 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(4%)
2(0%)
1(96%)
5(0%)
4(0%)
3(4%)
2(0%)
1(96%)
Frequently Asked Questions About Blue Label Telecoms
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (29)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
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Lorraine T
1 reviews | Active since Jan 2020
18 Mar 2026, 14:57
Bad service
They not compitent they don't care about their customers. I've been waiting for my them to clear my credit they taking their time they don't even bother to let you know what's going on..... I'm so frustrated because all this is ruining my credit score
Helpful (0)
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Lorraine T
1 reviews | Active since Jan 2020
18 Mar 2026, 14:57
Bad service
They not compitent they don't care about their customers. I've been waiting for my them to clear my credit they taking their time they don't even bother to let you know what's going on..... I'm so frustrated because all this is ruining my credit score
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Tshepo M
1 reviews | Active since Jan 2020
10 Feb 2026, 06:48
Bad service
Good day I trust you are well. I spoke to DYT which is dress your tech about the debit order that went off on bank account. They say they are not responsible for the debit as they do not call clients and they do not register debit orders. I would like to have that call recording of the day when you called me to sell me the contract phone because I am busy talking to my lawyer regarding this matter as I feel that I have been taken advantage of as I am a nobody. Your company is playing games with us harding working people, you can't justctake money from my bank account and the refuse to return my money. My bank account is private and I feel that my privacy was invaded by your company. Please sort this out and give me feedback.
Helpful (0)
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Tshepo M
1 reviews | Active since Jan 2020
10 Feb 2026, 06:48
Bad service
Good day I trust you are well. I spoke to DYT which is dress your tech about the debit order that went off on bank account. They say they are not responsible for the debit as they do not call clients and they do not register debit orders. I would like to have that call recording of the day when you called me to sell me the contract phone because I am busy talking to my lawyer regarding this matter as I feel that I have been taken advantage of as I am a nobody. Your company is playing games with us harding working people, you can't justctake money from my bank account and the refuse to return my money. My bank account is private and I feel that my privacy was invaded by your company. Please sort this out and give me feedback.
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Replies (0)FM
Faith M
1 reviews | Active since Jan 2020
15 Jan 2026, 10:20
Blue Label Telecoms ****ming me through the RCS account on a monthly basis
Blue Label Telecom is *****ulently debiting money from the monthly repayment which I am making to RCS account (Makro) since July 2025 to date. The company claims that I have subscribed to a voucher that they debit R179 per month for, and I did not subscribe for such. I requested for proof of "my subscription" which they are unable to produce. They refuse to refund all the money that they have been ****ming me of. Please assist!
Helpful (0)
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Faith M
1 reviews | Active since Jan 2020
15 Jan 2026, 10:20
Blue Label Telecoms ****ming me through the RCS account on a monthly basis
Blue Label Telecom is *****ulently debiting money from the monthly repayment which I am making to RCS account (Makro) since July 2025 to date. The company claims that I have subscribed to a voucher that they debit R179 per month for, and I did not subscribe for such. I requested for proof of "my subscription" which they are unable to produce. They refuse to refund all the money that they have been ****ming me of. Please assist!
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Thabang M
1 reviews | Active since Jan 2020
23 Sept 2025, 08:50
Subscription **** on Senior Citizens
This company appears to be unfairly charging senior citizens. My father had an RCS account with a balance of less than R1,500, which was fully paid off in March 2025. Despite this, he has been subscribed to Blue Label Telecoms for R179 per month. He has disputed these charges with Game on multiple occasions, yet the issue remains unresolved. From my recent conversations with two representatives of the company, I experienced extremely poor service. They refused to provide any documentation or details showing when my father was subscribed to this service, or how and when he will be refunded. One representative simply told me that my father must wait for his next statement, without offering any concrete resolution.
Helpful (0)
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Thabang M
1 reviews | Active since Jan 2020
23 Sept 2025, 08:50
Subscription **** on Senior Citizens
This company appears to be unfairly charging senior citizens. My father had an RCS account with a balance of less than R1,500, which was fully paid off in March 2025. Despite this, he has been subscribed to Blue Label Telecoms for R179 per month. He has disputed these charges with Game on multiple occasions, yet the issue remains unresolved. From my recent conversations with two representatives of the company, I experienced extremely poor service. They refused to provide any documentation or details showing when my father was subscribed to this service, or how and when he will be refunded. One representative simply told me that my father must wait for his next statement, without offering any concrete resolution.
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Guilliame C
1 reviews | Active since Jan 2020
25 Aug 2025, 14:24
Unauthorized payment on Edgars Account
This company must be the worst company out there when it comes to customer service.On our June 2024 statement an amount of R59 appeared for payment for Mobile Content subscription from Blue label which we only found out later after we started to query the payment.Every month that same amount appeared on our statement. I December 2024 it appeared no less than 4 times on the same staement.My wife started to log complaints and here are all the ref numbers. 14/07/25 35159827 spoke to Lolita 10/6/25 32217247 spoke to Zacary 5/5/25 REFUND REF NO. RR20250505-110343 5/5/25 CANCELATION CHARGES CN20250505-11110342 Still no feedback.On 29/7/25 spoke to Devon to follow up. Ref no. 36590448 11/08/25 followed up spoke to Yola. Sent power of attorney to Yolisha who gave me a different tel number to use. i spoke to Mickyle and was told that he will send my complaint to head office and they will reply within 24 working hours. today it is 25/08/25 and no feedback.Blue label pay back my money I never gave you any consent for whatever Mobile content subscription is. Please provide me with the tape contract if you do not believe me. t To this day I still do not know what I got for my R59 each month. And remove that payment from my EDGARS ACCOUNT ASAP.
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Guilliame C
1 reviews | Active since Jan 2020
25 Aug 2025, 14:24
Unauthorized payment on Edgars Account
This company must be the worst company out there when it comes to customer service.On our June 2024 statement an amount of R59 appeared for payment for Mobile Content subscription from Blue label which we only found out later after we started to query the payment.Every month that same amount appeared on our statement. I December 2024 it appeared no less than 4 times on the same staement.My wife started to log complaints and here are all the ref numbers. 14/07/25 35159827 spoke to Lolita 10/6/25 32217247 spoke to Zacary 5/5/25 REFUND REF NO. RR20250505-110343 5/5/25 CANCELATION CHARGES CN20250505-11110342 Still no feedback.On 29/7/25 spoke to Devon to follow up. Ref no. 36590448 11/08/25 followed up spoke to Yola. Sent power of attorney to Yolisha who gave me a different tel number to use. i spoke to Mickyle and was told that he will send my complaint to head office and they will reply within 24 working hours. today it is 25/08/25 and no feedback.Blue label pay back my money I never gave you any consent for whatever Mobile content subscription is. Please provide me with the tape contract if you do not believe me. t To this day I still do not know what I got for my R59 each month. And remove that payment from my EDGARS ACCOUNT ASAP.
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