Worst service

Megabus has the worst customer service, I wonder why people are still using them. 😡😡 I found their office locked twice, when I wanted to cancel my bus ticket. At the end of the month, they deduct the bus fare from my salary. When you call them, they keep transferring you to people who do not know what their job. Mxm!! And the fact that they don't even take these reviews serious, they do not improve...is just...😡😡😡😡