Megamaster Customer Service.

Originally this review was going to be a negative one, however one person turned it around 180 degrees. My megamaster 6 burner braai needed replacement burners and the original ones burnt out, but the type my braai uses are not available anywhere instore so I sent an email to Megamaster customer care to find out where I could get the correct burners. Despite the fact that I received an automated response saying I would be contacted shortly I waited 3 weeks without any response before I called the number on the web site, where I was cut off 3 times. At this stage I was angry and ready to tell everyone never to buy a megamaster product because spares are not available and customer service non existant. I then tried one last time an spoke to a lady by the name on Johanna Fontini who was friendly, helpful and was able to assist in a speedy, knowledgeable, efficient an professional manner which turned the experience around completely and restored my faith in the company despite the initial experience. In less than a week the new, and most importantly, correct, burners were delivered to my door. The professionalism and efficiency delivered by Johanna was enough for me to justify giving a 5 star rating for her service. Thank you Johanna.