Zero customer service.

Three times now, I've sent Emails and submitted a request on their website for assistance with parts I require for my fireplace, and absolutely ZERO response. Nothing! Nada! If I did not already have a Megamaster fireplace, I definitely would not invest in one. Numerous places sells their fireplaces, so one would expect them to have a decent support structure, but NOOOOOOOO! I's like talking to the hand!