Customer service quality

I'm writing to express my frustration and disappointment with the recent suspension of my account due to a short payment. Despite receiving an email notification about the price hike on 1 March 2025, I inadvertently paid the same amount as previous months (R803.00). Given my years of loyalty and consistent payment history, I expected better communication from your company. To my surprise, I didn't receive any warning or notification about the short payment, which led to the account suspension. I had to make multiple calls and wait for extended periods, including a 30-minute hold, to resolve the issue. I also had to send several emails with proof of payment, which was initially claimed to be not received, only to be later acknowledged. The suspension caused significant disruptions to my household, particularly since my wife works from home. She experienced delays in completing work for high valued customers. I understand that mistakes can happen, but the lack of communication and carelessness in handling my account is unacceptable.