PL
Pieter L
Active since Jun 2012
4
Reviews
0
Industries
Reviews
4 reviews12 months ago
Customer service quality
I'm writing to express my frustration and disappointment with the recent suspension of my account due to a short payment. Despite receiving an email notification about the price hike on 1 March 2025, I inadvertently paid the same amount as previous months (R803.00). Given my years of loyalty and consistent payment history, I expected better communication from your company. To my surprise, I didn't receive any warning or notification about the short payment, which led to the account suspension. I had to make multiple calls and wait for extended periods, including a 30-minute hold, to resolve the issue. I also had to send several emails with proof of payment, which was initially claimed to be not received, only to be later acknowledged. The suspension caused significant disruptions to my household, particularly since my wife works from home. She experienced delays in completing work for high valued customers. I understand that mistakes can happen, but the lack of communication and carelessness in handling my account is unacceptable.
0 replies
17 months ago
My family and I have been insured by Outsurance for more than 12 years, and they just keep improving
My family and I have been insured by Outsurance for more than 12 years, and they just keep improving. Always very friendly and prompt service. No other company has come close to matching my insurance costs.
56 replies
71 months ago
Dotsurecoza
Just took out new insurance and the service was Excellent. Denielle was very helpful and polite. I received my documentation immediately after the call. Very satisfied with the whole experience up to this point.
105 replies
114 months ago
Upgrade not done
<p>I have requested a an upgrade to be don and after waiting two weeks to receive my upgrade package I called again to ask about my upgrade only to be informed that the upgrade was never done. I had to spend again close to an hour on the phone and had too repeat everything that I have done two weeks before. Now againI was informed that I have to wait 7 to 14 business days before I receive my package! </p> <p>This is very poor customer service and reliability. If you don’t pay your account or pay R50 too little your account is cut off immediately, but as a loyal customer for years I request a upgrade and this is the level of service I receive, not happy at all!</p> <p> </p>
56 replies
Review Distribution
5 Star
2 (50%)
4 Star
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3 Star
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2 Star
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1 Star
2 (50%)