M
Megasurf
Claimed Business
M
Megasurf
Claimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.5|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(50%)
1(50%)
5(0%)
4(0%)
3(0%)
2(50%)
1(50%)
Frequently Asked Questions About Megasurf
Megasurf has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Megasurf across 95 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAB
Aubrey B
1 reviews | Active since Jan 2020
15 Nov 2025, 20:49
Uselessness
Our WiFi has been problematic since this morning , this has been reported , to your call center after which they have told us , it will be reset. This has not been done , which is extremely and utterly unprofessional , the fact that your team doesn't even have the common decinsy to follow up just shows what a sub grade service your delivering.
Helpful (0)
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Aubrey B
1 reviews | Active since Jan 2020
15 Nov 2025, 20:49
Uselessness
Our WiFi has been problematic since this morning , this has been reported , to your call center after which they have told us , it will be reset. This has not been done , which is extremely and utterly unprofessional , the fact that your team doesn't even have the common decinsy to follow up just shows what a sub grade service your delivering.
0
Replies (0)WF
Wilna F
1 reviews | Active since Jan 2020
21 Jul 2025, 09:27
Extremely Frustrated – Two Months and Still No Resolution
Extremely Frustrated – Two Months and Still No Resolution I have been trying to cancel my service for over two months, and despite repeated communication, my issue remains unresolved. I’ve explained my billing concerns clearly—including that only R230.00 should be due after factoring in cancellation and previous payments—but I continue to be told that talk time cannot be transferred, with no further explanation or solution. The lack of responsiveness and accountability is deeply disappointing. I expected better customer service and transparency from a company of this stature. If this issue is not resolved soon, I will consider escalating the matter further. Consumers deserve respect, clarity, and efficient service. At the very least, I expect my adjusted balance to be confirmed and my cancellation request to be honored without delay.
Helpful (0)
|Replies (0)WF
Wilna F
1 reviews | Active since Jan 2020
21 Jul 2025, 09:27
Extremely Frustrated – Two Months and Still No Resolution
Extremely Frustrated – Two Months and Still No Resolution I have been trying to cancel my service for over two months, and despite repeated communication, my issue remains unresolved. I’ve explained my billing concerns clearly—including that only R230.00 should be due after factoring in cancellation and previous payments—but I continue to be told that talk time cannot be transferred, with no further explanation or solution. The lack of responsiveness and accountability is deeply disappointing. I expected better customer service and transparency from a company of this stature. If this issue is not resolved soon, I will consider escalating the matter further. Consumers deserve respect, clarity, and efficient service. At the very least, I expect my adjusted balance to be confirmed and my cancellation request to be honored without delay.
0
Replies (0)TT
Thandokazi T
1 reviews | Active since Jan 2020
17 Apr 2025, 11:41
Megasurf wireless internet sabotage and exploitation
I am utterly shocked at the service I have received from megasurf wireless internet after the municipality had dug out their fire not even on my property but was sent a quotation to pay for the reconnects and Fibre cut by the municipality. How am I liable for damage made by municipality not even on my property. I am very disappointed in how they handles my complaint as they couldn't even explain why I must pay for the repair.
Helpful (0)
|Replies (0)TT
Thandokazi T
1 reviews | Active since Jan 2020
17 Apr 2025, 11:41
Megasurf wireless internet sabotage and exploitation
I am utterly shocked at the service I have received from megasurf wireless internet after the municipality had dug out their fire not even on my property but was sent a quotation to pay for the reconnects and Fibre cut by the municipality. How am I liable for damage made by municipality not even on my property. I am very disappointed in how they handles my complaint as they couldn't even explain why I must pay for the repair.
0
Replies (0)PL
Pieter L
1 reviews | Active since Jan 2020
7 Apr 2025, 06:59
Customer service quality
I'm writing to express my frustration and disappointment with the recent suspension of my account due to a short payment. Despite receiving an email notification about the price hike on 1 March 2025, I inadvertently paid the same amount as previous months (R803.00). Given my years of loyalty and consistent payment history, I expected better communication from your company. To my surprise, I didn't receive any warning or notification about the short payment, which led to the account suspension. I had to make multiple calls and wait for extended periods, including a 30-minute hold, to resolve the issue. I also had to send several emails with proof of payment, which was initially claimed to be not received, only to be later acknowledged. The suspension caused significant disruptions to my household, particularly since my wife works from home. She experienced delays in completing work for high valued customers. I understand that mistakes can happen, but the lack of communication and carelessness in handling my account is unacceptable.
Helpful (0)
|Replies (0)PL
Pieter L
1 reviews | Active since Jan 2020
7 Apr 2025, 06:59
Customer service quality
I'm writing to express my frustration and disappointment with the recent suspension of my account due to a short payment. Despite receiving an email notification about the price hike on 1 March 2025, I inadvertently paid the same amount as previous months (R803.00). Given my years of loyalty and consistent payment history, I expected better communication from your company. To my surprise, I didn't receive any warning or notification about the short payment, which led to the account suspension. I had to make multiple calls and wait for extended periods, including a 30-minute hold, to resolve the issue. I also had to send several emails with proof of payment, which was initially claimed to be not received, only to be later acknowledged. The suspension caused significant disruptions to my household, particularly since my wife works from home. She experienced delays in completing work for high valued customers. I understand that mistakes can happen, but the lack of communication and carelessness in handling my account is unacceptable.
0
Replies (0)NB
Nico B
1 reviews | Active since Jan 2020
29 Mar 2025, 02:45
Very poor service
This is the worst internet provider must phone them daily to get what I pay for I pay 900 for a 10 meg line of Wich I have at my disposal 0.03 0.13 0.45 4.35 it's now 4:38 am saterday morning 3/29/2025 my current download speed now for my so called 10meg line now is 2.70 .....was paid in full yesterday was told a month ago that my tenda router is the problem and that I have to buy a new one which I did a Xiaomi router now the same issue persists not one day goes by that I have to phone these people to fix my internet they are fast to cut ur line but to fix the issues at hand is a total disaster they will come with many excuses router old dish needs to be reset they are really running the blood pressure up
Helpful (0)
|Replies (0)NB
Nico B
1 reviews | Active since Jan 2020
29 Mar 2025, 02:45
Very poor service
This is the worst internet provider must phone them daily to get what I pay for I pay 900 for a 10 meg line of Wich I have at my disposal 0.03 0.13 0.45 4.35 it's now 4:38 am saterday morning 3/29/2025 my current download speed now for my so called 10meg line now is 2.70 .....was paid in full yesterday was told a month ago that my tenda router is the problem and that I have to buy a new one which I did a Xiaomi router now the same issue persists not one day goes by that I have to phone these people to fix my internet they are fast to cut ur line but to fix the issues at hand is a total disaster they will come with many excuses router old dish needs to be reset they are really running the blood pressure up
0
Replies (0)CB
Carlo B
1 reviews | Active since Jan 2020
7 Feb 2025, 20:12
Satisfied
I had problems with my ADSL line after 12 phone calls last night with Henry and 4 phone calls tonight and a new router later, our wifi problems have been resolved. Thank you Henry for your unstopable help and response you are definately in my eyes employer of the century. This is why I will always be a Megasurf Customer
Helpful (0)
|Replies (0)CB
Carlo B
1 reviews | Active since Jan 2020
7 Feb 2025, 20:12
Satisfied
I had problems with my ADSL line after 12 phone calls last night with Henry and 4 phone calls tonight and a new router later, our wifi problems have been resolved. Thank you Henry for your unstopable help and response you are definately in my eyes employer of the century. This is why I will always be a Megasurf Customer
0
Replies (0)MB
Megan B
1 reviews | Active since Jan 2020
16 Jan 2025, 08:21
WATCH WHERE YOU DIGGING!
Pity I cant give a no star... Please can Megafibre start taking responsibility for hitting Vuma lines in Vaalpark? I am a home worker and all of a sudden at about 2pm I saw no wifi and LOS on my modem, I went outside as someone told me there is a fibre company outside digging, so I went outside and asked do they know if they hit my fibre line so the answer was "yes" okay great so I asked what are you doing about it, and it got a shoulder shrug. Later a supervisor in a bakkie drove passed and I caught him and asked whats happening and got told it has been reported at 2:30pm to Vuma and they need to wait for Vuma, this was at 3:30 so I asked them to please follow up and give me a timeline, the supervisor JP brushed me off, the other supervisor Venture told me at 5pm they on their way in the pouring rain. BS! I had to hotspot so I can work and this morning I decided to call Vuma to make sure this has been reported and guess what.. Vuma had no reporting of this! So at 08:30 I got an email to mention a technician has been dispatched and it is being fixed, when I saw Vuma outside I asked was this reported yesterday and he says no they have no job card for this of yesterday and only got the job card after I reported it this morning (the reference number matched my reported incident this morning) but this happens constantly from Megafibre. He also showed me there is markings on the ground where the cables are lay for Vuma so why is Mega not following this guideline, is it just fun to dig? Mega needs to get their act together because even supervisors cant give me their supervisors numbers or email addresses. I told them an apology goes a far way and have not received one, I have used unnecessary data and call minutes to try and get another persons job sorted. What incompetence and rudeness does this company condone. Wish I can do my job so half-****d and still get paid for it!
Helpful (0)
|Replies (0)MB
Megan B
1 reviews | Active since Jan 2020
16 Jan 2025, 08:21
WATCH WHERE YOU DIGGING!
Pity I cant give a no star... Please can Megafibre start taking responsibility for hitting Vuma lines in Vaalpark? I am a home worker and all of a sudden at about 2pm I saw no wifi and LOS on my modem, I went outside as someone told me there is a fibre company outside digging, so I went outside and asked do they know if they hit my fibre line so the answer was "yes" okay great so I asked what are you doing about it, and it got a shoulder shrug. Later a supervisor in a bakkie drove passed and I caught him and asked whats happening and got told it has been reported at 2:30pm to Vuma and they need to wait for Vuma, this was at 3:30 so I asked them to please follow up and give me a timeline, the supervisor JP brushed me off, the other supervisor Venture told me at 5pm they on their way in the pouring rain. BS! I had to hotspot so I can work and this morning I decided to call Vuma to make sure this has been reported and guess what.. Vuma had no reporting of this! So at 08:30 I got an email to mention a technician has been dispatched and it is being fixed, when I saw Vuma outside I asked was this reported yesterday and he says no they have no job card for this of yesterday and only got the job card after I reported it this morning (the reference number matched my reported incident this morning) but this happens constantly from Megafibre. He also showed me there is markings on the ground where the cables are lay for Vuma so why is Mega not following this guideline, is it just fun to dig? Mega needs to get their act together because even supervisors cant give me their supervisors numbers or email addresses. I told them an apology goes a far way and have not received one, I have used unnecessary data and call minutes to try and get another persons job sorted. What incompetence and rudeness does this company condone. Wish I can do my job so half-****d and still get paid for it!
0
Replies (0)A