Megasurf
Claimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
Megasurf
Claimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-34Unlikely
NPS Score
-34
Recommended: Unlikely
Review Distribution
1|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJV
Jessica V
1 reviews | Active since May 2026
6 May 2026, 08:46
Horrible treatment and total unaccountability
We have been with mega fiber for over 2 years. Never had any issues, until now. We have move to a new property. We contacted them for a quotation to install at the new adress. The quotation was reasonable and we gave go a head. How ever the install was done sloppy and in the process the front porch roof was broken. (It collapsed when the technician decided to stand on the roof with out checking if it will hold weight). We have sent videos and email regarding the damage and the sloppy work. To no avail. Initially our emails was recieved and we were told that it will be taken up with management. We told them we will not pay for the install unless it is done correctly. Now our wifi has been cut until payment for the install is done. And all they are saying is we were quoted for above ground install (over our drive way and garage while there is a start point on the other side of the yard where a previous install was done) and that they will not be held accountable for damages to the property. I am shocked and disappointed that this is how we are treated as existing customers. And the blatant disregard for damages. I will not advise people to approach them for fiber as they only want your money and not take accountability for their technicians mistakes. They will blame you.
Helpful (0)
|Replies (0)JV
Jessica V
1 reviews | Active since May 2026
6 May 2026, 08:46
Horrible treatment and total unaccountability
We have been with mega fiber for over 2 years. Never had any issues, until now. We have move to a new property. We contacted them for a quotation to install at the new adress. The quotation was reasonable and we gave go a head. How ever the install was done sloppy and in the process the front porch roof was broken. (It collapsed when the technician decided to stand on the roof with out checking if it will hold weight). We have sent videos and email regarding the damage and the sloppy work. To no avail. Initially our emails was recieved and we were told that it will be taken up with management. We told them we will not pay for the install unless it is done correctly. Now our wifi has been cut until payment for the install is done. And all they are saying is we were quoted for above ground install (over our drive way and garage while there is a start point on the other side of the yard where a previous install was done) and that they will not be held accountable for damages to the property. I am shocked and disappointed that this is how we are treated as existing customers. And the blatant disregard for damages. I will not advise people to approach them for fiber as they only want your money and not take accountability for their technicians mistakes. They will blame you.
0
Replies (0)SV
AB
Aubrey B
1 reviews | Active since Dec 2024
15 Nov 2025, 22:49
Uselessness
Our WiFi has been problematic since this morning , this has been reported , to your call center after which they have told us , it will be reset. This has not been done , which is extremely and utterly unprofessional , the fact that your team doesn't even have the common decinsy to follow up just shows what a sub grade service your delivering.
Helpful (0)
|Replies (0)AB
Aubrey B
1 reviews | Active since Dec 2024
15 Nov 2025, 22:49
Uselessness
Our WiFi has been problematic since this morning , this has been reported , to your call center after which they have told us , it will be reset. This has not been done , which is extremely and utterly unprofessional , the fact that your team doesn't even have the common decinsy to follow up just shows what a sub grade service your delivering.
0
Replies (0)