Extremely Frustrated – Two Months and Still No Resolution

Extremely Frustrated – Two Months and Still No Resolution

I have been trying to cancel my service for over two months, and despite repeated communication, my issue remains unresolved. I’ve explained my billing concerns clearly—including that only R230.00 should be due after factoring in cancellation and previous payments—but I continue to be told that talk time cannot be transferred, with no further explanation or solution.

The lack of responsiveness and accountability is deeply disappointing. I expected better customer service and transparency from a company of this stature. If this issue is not resolved soon, I will consider escalating the matter further.

Consumers deserve respect, clarity, and efficient service. At the very least, I expect my adjusted balance to be confirmed and my cancellation request to be honored without delay.