WATCH WHERE YOU DIGGING!

Pity I cant give a no star... Please can Megafibre start taking responsibility for hitting Vuma lines in Vaalpark? I am a home worker and all of a sudden at about 2pm I saw no wifi and LOS on my modem, I went outside as someone told me there is a fibre company outside digging, so I went outside and asked do they know if they hit my fibre line so the answer was "yes" okay great so I asked what are you doing about it, and it got a shoulder shrug. Later a supervisor in a bakkie drove passed and I caught him and asked whats happening and got told it has been reported at 2:30pm to Vuma and they need to wait for Vuma, this was at 3:30 so I asked them to please follow up and give me a timeline, the supervisor JP brushed me off, the other supervisor Venture told me at 5pm they on their way in the pouring rain. BS! I had to hotspot so I can work and this morning I decided to call Vuma to make sure this has been reported and guess what.. Vuma had no reporting of this! So at 08:30 I got an email to mention a technician has been dispatched and it is being fixed, when I saw Vuma outside I asked was this reported yesterday and he says no they have no job card for this of yesterday and only got the job card after I reported it this morning (the reference number matched my reported incident this morning) but this happens constantly from Megafibre. He also showed me there is markings on the ground where the cables are lay for Vuma so why is Mega not following this guideline, is it just fun to dig? Mega needs to get their act together because even supervisors cant give me their supervisors numbers or email addresses. I told them an apology goes a far way and have not received one, I have used unnecessary data and call minutes to try and get another persons job sorted. What incompetence and rudeness does this company condone. Wish I can do my job so half-****d and still get paid for it!