Worst internet service provider

Made a purchase on the 15th of March 2020... received no communication during lockdown period until I sent an update email. Received no further communication even after the restrictions were lifted. I sent an email on the progress of the delivery in June however I received no response. I went through their website and discovered the website has been taken down. No one has attempted to give me an update on whether I'll be getting a refund or a delayed delivery date. I've dealt with a numerous internet service providers and this is by far the most the worst and disappointing provider in such a competitive industry.