Horrible service at Eastgate Store

I made a special stop at the eastgate store to check out the range of shoes as i am a melissa shoe fan. I received terrible service from the lady in charge. She spoke to me without looking at me and let the other lady working with her help me. I am a size 7 and even though i asked many times to the same lady who chose to look away whenever i spoke to her which styles were available in a 7 she did not help me unless i took a shoe and showed it to her. I sure do hope that she was not being racist. i still bought a pair. When i complained on the Instagram page my message was read but not responded to. I sent an email on their website and ignored again. I dont need anything from you. Just acknowledgement that your staff were not up to scratch with their service. Im sorry but i am terribly disappointed