Experience ruined waiting on chips

was a gifted a wines tasting , gourmet burgers and dessert , voucher for 2 by my daughter for my birthday, we got there at about 12:20, by 1 when we were ready to order our food we were told that they still waiting on the chips to arrive, fast forward to 15:20 the chips eventually arrived i asked for our burgers as take aways ( burgers i couldve made at home nothing gourmet about it) zero chips with the burgers since we waited so long , dessert was 2 slivers of cake, to make up for the Long ....wait the wine manager offered each guest a bottle of wine of there choice, the servers were great and extremely apologetic, but the experience was ruined , your establishment takes bookings so one would think that you would plan accordingly.