Mellerware kettle: Powerless performance

I purchased a Mellerware Azure 2200W cordless kettle in February 2024, from President Hyper. I have the warranty card and kettle brochure but lost my slip. The kettle is still like new and already wont switch on, doesn't make connection with the bottom section. This is the worst kettle we have ever owned. I thought Mellerware was a reliable brand. When I contacted Mellerware, they just blatantly refused to help me because I don't have a slip, despite the fact that their name is on the kettle. I will never buy anything form Mellerware again. Their product is terrible quality, and their service is nonexistent, even trying to call their Jhb office, their phones just ring, there are no email addresses available to reach them either, but they do have a fax number... Do yourself a favour and avoid this brand. Terrible!