Bad service

<p>I went to buy prescription glasses at Melllins gateway Mall.I explained to the consultant what exactly I want.He said it is possible to get as long as Medical aid approves it.He called medical aid for approval and told me that it has been approved and that it will take 1 week for my glasses to be ready .The consultant (gentlemen )promised to call me but he never did.After noticing that I haven't received a call from him.I had to drive all the way to Mellins Gateway.Upon arrival,none of my request was done.Had to  put pressure on the lady who was on duty assisting me.Seeing that I was irate with manner in which this was handled,she promised to keep me updated.Glasses arrived.She called me for pick up.Glasses were not tinted as per my request.Why the genlteman who assisted never pay attention to the customer's request?Why he never called me?Why telling me lies that medical aid approved the glasses as I was told three weeks later that medical aid only paid for lenses and tests.?If I knew from the start,I wouldn't taken the glasses.I had to pay a bill of R2800 from my pocket.Something that could have been avoided if your staff was clued up.Please remove my information from my data base and don't send me promos.Fourways Mellins has been the best for me.I was inconvenienced by your incompetent staff,time and money,wrong tinting.I paid you for doing wrong things</p>