MO
Melllins optometrists
Unclaimed Business
MO
Melllins optometrists
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
11 May 2022, 22:07
Exceptional Service - Keneilwe, Hellen & Siya thank you!
Keneilwe, Hellen & Siya from Mellins Menlyn Store, I want you to know how much I appreciate the excellent service you provided to us, that was very exceptional customer service ever, thank you. Your listening skills, your attention to detail, great communication skills, made the experience even better. Thank you for the level of your Professionalism serving with Pride and Dignity. Continue to keep up that Positive energy of the good working Spirit. I thank you so much. Best team I could have ever asked for!
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
11 May 2022, 22:07
Exceptional Service - Keneilwe, Hellen & Siya thank you!
Keneilwe, Hellen & Siya from Mellins Menlyn Store, I want you to know how much I appreciate the excellent service you provided to us, that was very exceptional customer service ever, thank you. Your listening skills, your attention to detail, great communication skills, made the experience even better. Thank you for the level of your Professionalism serving with Pride and Dignity. Continue to keep up that Positive energy of the good working Spirit. I thank you so much. Best team I could have ever asked for!
0
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tania M
1 reviews | Active since Jan 2020
17 Aug 2017, 07:48
No customer service
I have phoned 5 times in two weeks, trying to get another pair of trail lenses. You are not my choice of optometrists, forced to go to you because of the medical plan I am on. The person I managed to speak to on 14 Aug said they haven't submitted the claim to medical aid because I have already paid the levy?
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tania M
1 reviews | Active since Jan 2020
17 Aug 2017, 07:48
No customer service
I have phoned 5 times in two weeks, trying to get another pair of trail lenses. You are not my choice of optometrists, forced to go to you because of the medical plan I am on. The person I managed to speak to on 14 Aug said they haven't submitted the claim to medical aid because I have already paid the levy?
0
Replies (0)TM
Thamsanqa M
1 reviews | Active since Jan 2020
13 Aug 2017, 14:00
Bad service
<p>I went to buy prescription glasses at Melllins gateway Mall.I explained to the consultant what exactly I want.He said it is possible to get as long as Medical aid approves it.He called medical aid for approval and told me that it has been approved and that it will take 1 week for my glasses to be ready .The consultant (gentlemen )promised to call me but he never did.After noticing that I haven't received a call from him.I had to drive all the way to Mellins Gateway.Upon arrival,none of my request was done.Had to put pressure on the lady who was on duty assisting me.Seeing that I was irate with manner in which this was handled,she promised to keep me updated.Glasses arrived.She called me for pick up.Glasses were not tinted as per my request.Why the genlteman who assisted never pay attention to the customer's request?Why he never called me?Why telling me lies that medical aid approved the glasses as I was told three weeks later that medical aid only paid for lenses and tests.?If I knew from the start,I wouldn't taken the glasses.I had to pay a bill of R2800 from my pocket.Something that could have been avoided if your staff was clued up.Please remove my information from my data base and don't send me promos.Fourways Mellins has been the best for me.I was inconvenienced by your incompetent staff,time and money,wrong tinting.I paid you for doing wrong things</p>
Helpful (0)
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Thamsanqa M
1 reviews | Active since Jan 2020
13 Aug 2017, 14:00
Bad service
<p>I went to buy prescription glasses at Melllins gateway Mall.I explained to the consultant what exactly I want.He said it is possible to get as long as Medical aid approves it.He called medical aid for approval and told me that it has been approved and that it will take 1 week for my glasses to be ready .The consultant (gentlemen )promised to call me but he never did.After noticing that I haven't received a call from him.I had to drive all the way to Mellins Gateway.Upon arrival,none of my request was done.Had to put pressure on the lady who was on duty assisting me.Seeing that I was irate with manner in which this was handled,she promised to keep me updated.Glasses arrived.She called me for pick up.Glasses were not tinted as per my request.Why the genlteman who assisted never pay attention to the customer's request?Why he never called me?Why telling me lies that medical aid approved the glasses as I was told three weeks later that medical aid only paid for lenses and tests.?If I knew from the start,I wouldn't taken the glasses.I had to pay a bill of R2800 from my pocket.Something that could have been avoided if your staff was clued up.Please remove my information from my data base and don't send me promos.Fourways Mellins has been the best for me.I was inconvenienced by your incompetent staff,time and money,wrong tinting.I paid you for doing wrong things</p>
0
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Danie A
1 reviews | Active since Jan 2020
7 Jul 2016, 16:07
Very bad service
<p>I bought prescription glasses from Mellins and the rubber on the frame broke and they said it would take 2/3 weeks to get it. It has been now 6 weeks and still nothing yet, just excuses. Don't ever use Mellins eye care, they are useless.</p>
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Danie A
1 reviews | Active since Jan 2020
7 Jul 2016, 16:07
Very bad service
<p>I bought prescription glasses from Mellins and the rubber on the frame broke and they said it would take 2/3 weeks to get it. It has been now 6 weeks and still nothing yet, just excuses. Don't ever use Mellins eye care, they are useless.</p>
0
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