Very Disappointed with Melody South Africa – Possible ****

I am extremely disappointed with Melody South Africa and am starting to believe they may be a ****. I paid for 3 items on 18 December 2025 and to this day I have not received them.

I have emailed them numerous times, and only once did they respond, saying there was a backlog due to the festive season. Since then, I have sent another 4–5 emails, WhatsApp messages, and even tried calling, but I am being ignored. They read my WhatsApps and don’t bother replying.

I understand delays can happen during the festive season, but the least they could do is communicate. It has now been over a month, and I still have no tracking number or update. Their customer service is terrible, and at this point I don’t know if I have been ****med, as no one gets back to me.