GB
Ghil B
Active since Sep 2017
7
Reviews
0
Industries
Reviews
7 reviews3 months ago
Very Disappointed with Melody South Africa – Possible ****
I am extremely disappointed with Melody South Africa and am starting to believe they may be a ****. I paid for 3 items on 18 December 2025 and to this day I have not received them. I have emailed them numerous times, and only once did they respond, saying there was a backlog due to the festive season. Since then, I have sent another 4–5 emails, WhatsApp messages, and even tried calling, but I am being ignored. They read my WhatsApps and don’t bother replying. I understand delays can happen during the festive season, but the least they could do is communicate. It has now been over a month, and I still have no tracking number or update. Their customer service is terrible, and at this point I don’t know if I have been ****med, as no one gets back to me.
0 replies
6 months ago
Deeply Disappointed – Misleading Information & No Accountability
To say I am beyond upset is an understatement. My children and I have been loyal Bonitas members since 2021. Our payments have always been up to date, and I’ve trusted Bonitas to support us when it matters most. Recently, I was advised that my son needed to see an educational psychologist due to ongoing challenges at school. The assessment would help determine whether he needs to repeat Grade 1 next year. I found a psychologist nearby who regularly works with Bonitas. Before proceeding, I did the responsible thing: I obtained her practice number, procedure codes, and a quote. Given the high cost, I called Bonitas on 1 October 2025 at 10h47 and spoke to Nqobile. I provided all the necessary details, and she confirmed that the procedure codes were covered under my plan: Code 86205 – R1313.40 Code 86211 – R2745.80 I even clarified that each code would be billed twice, and she assured me that the codes were covered - how would I have these amounts?? Based on this confirmation, I went ahead with the appointments. But when the psychologist submitted the claims, they were rejected. I called Bonitas again on 27 October 2025 at 12h00 and spoke to Kagiso, who told me that my plan does not cover these codes. I asked for the voice recording of my initial call, and was told it’s not available—but a transcript could be requested, which would take 10–15 working days. What is the point of recording calls if they can’t be accessed? And how can I trust a transcript that could be edited? Now I’m stuck. The psychologist won’t release the report until payment is made, and I have less than a month to make critical decisions about my son’s education. This is not just frustrating—it’s unacceptable. Bonitas, is this really how you treat your paying clients? I trusted your advice and acted accordingly. Now I’m left with a financial burden and no support. Maybe it’s time to consider another medical fund—one that values transparency and accountability. Reference numbers: 1 October: 011025Q5BYS7 27 October: 27102SQ6HT9K I expect feedback and resolution. This is not how loyal members should be treated. Regards, Ghil Bancilhon
213 replies
22 months ago
Capitec Merchant Service Sucks
So my partner has a small business that he runs which Capitec Merchant has now put on Hold. Last week Monday 17th June 2024 my partner sold stock. The client paid R30 000.00 with her credit card and R4000.00 with her debit Card. We advised the client that stock would only be released once monies reflect in his account. That Evening he gets a call from Capitec Merchant from a lady called Sweetness, advised that they are holding the funds as the transactions have been flagged. She advised my Partner that she requires the invoice between himself and his client and what ever else he can possibly send through so they can release his funds. Tuesday Morning he sent through a copy of the contract, her ID and even Images of Her debit card and Credit card that were used to swipe. Its 8 days later and we still have no clue on whats going on. Sweetness doesnt reply to any of his emails or calls, the consultants he does manage to get through to, promise to call him back and never do. Today he called in again (12 Calls Later) and spoke to Belinda, who he spoke to yesterday. She advised yesterday that Sweetness couldnt take his call as she was in a meeting, today Belinda advises that Sweetness was off sick yesterday. The Service received is disgusting, does Capitec have no idea what customer service is??? No one has ever said its going to take +- so many days, they said they required documentation to release. My partners client, now thinks he is a ******** as he wont release the stock... How does that now make his business look? Who is going to compensate him for these days lost without new stock. Capitec Merchant your service sucks, best be moving on to another bank, one that actually updates you and cares about customer service.
106 replies
53 months ago
Stratum Benefits/Unity Health - WORST SERVICE EVER
So where do I even begin.. Stratum/Unity Health really have NO Idea what customer service is. Never in my life have I EVER had to follow up with a company so many times and still just get no response. The staff promise to call or email you back but never do. How does such a big reputable company operate like this? I was admitted into Mulbarton Casualty ward about 3 months ago. As per my plan I am covered in a private hospital in casualty. I was rushed to Mulbarton as I had gastro and I couldn't even walk/talk. I was unable to contact unity for authorisation however the hospital did on my behalf. They wouldn't take me in without getting authorisation. What I thought would be a smooth sailing experience has actually turned out to be the worst experience ever. The Hospital to date have still not been paid.. I am going to get handed over because Unity/Stratum are to damn lazy to do anything. I have numerous emails/ calls from the staff at Stratum to say that everything will be sorted and they will forward me the POP to show that the hospital has been paid. Well guess what, almost 3 months later and I am still waiting for the POP and the hospital has still not been paid. I have all of this in writing and I am ready to go and post this all over social media and take this further if need be. Every month they get my premium EFT without fail. They quick to take your money but when it comes to them paying out there is always an Issue. This is my 2nd issue in 2 months. If I can give anyone some advice, DO NOT sign up with them. Their service sucks to say the least and its just causes more stress in ones life.
159 replies
54 months ago
Terrible Service
I have been with Stratum Benefits/Unity Health for some time now. To say the service is shocking would be an understatement. On the plan that I am on, they cover a percentage of your specialist appointments. So on the 5th October I took my son to see a specialist. 6th October all the necessary documents that they required was submitted. That same day I received a non reply response email to say that my email had been received. I was told that it would take 7 working days for my refund to be in my account. I then called around the 15th to check how far my claim was and no one could pick up that I had sent all the necessary through already and asked me to resend everything. I refused and told them that they need to find my email and get this sorted. They eventually found my documents.I have been on the phone/email with them daily, promised that people would call me back and send me emails, but that never happens. I was told payment was released on the 21st October and they would send me the POP on the Monday. Well guess what, its almost 2 weeks later, still no POP, still no payment. The service is somewhat to be desired. Empty promises are made and for a company thus of size, the customer service is beyond terrible. And it gets better, this was the 1st issue, I now have a second one. I was taken into casualty a few weeks back. As per my plan I am covered in the causality ward. This even confirmed at the hospital with the receptionist. The hospital are now trying to get the money out of them and they are now saying its for my account as I didn't get pre authorisation. How on earth does one get pre authorisation , when vomiting and suffering with gastro.???? However they would not take me into casualty until authorisation was received. My fiancé sorted all of this out with the hospital receptionist and to my surprise they cant even pick this up? How does Unity/Stratum benefits operate? I was very happy with this company until it came to them paying back claims and hospital visits. I was promised a phone call on Friday by Stratum Benefits and I am still waiting. No money, no phone calls, No service!!!!!
53 replies
60 months ago
Vodacom the Glen - Disgusting Service
Vodacom the Glen - What disgusting service. My partner and I purchased an HTC 16gig phone on the 8th May 2021. The evening of the 15th we realized that they have sold us a 8gig phone, not to mention that the finger print doesn't work, and the battery drops extremely fast after its been charged to 100%. They refuse to give our Money back. They require the phone to go to the repair center. Surely this is fraud???? Even the box it was sold to us in says 16gig phone. They are giving me up and down stories about HTC having this issue. I did not purchase the phone from HTC it was purchased from Vodacom the Glen so why now are they making their problem smine. The manager also promises to call and never does. We are constantly calling, driving there and having no luck. Is vodacom going to cover my airtime, petrol and parking tickets. The store manager has gotten his manager involved from Hicell, who I still have not heard from. I was told that he would contact me after his training yesterday the 19th May 2021 and guess what, I am still waiting. Another thing that I find strange is that I was not allowed to open the box and turn the phone on until I had paid, which to me is very strange as every time I have bought a phone they switch the phone on in front of me to make sure that all is in order. The sales man at Vodacom didn't even attempt that after we had even paid. Very strange if you ask me. If I can give anyone advise, don't ever buy a phone at Vodacom the glen!!!!!!!
318 replies
104 months ago
Worst Service Ever - Exciting Experience Gone wrong
Buying a new car is meant to be an exciting experience right? NOT quite. I have never in my life been messed around so much by a company. On collection of my vehicle, nothing was in order. They pull out documentation for me to sign and I see the amount has gone up from the original OTP that I signed, I asked why, and no one could really answer my questions, I was then put on a call to a manager Allan, he advised that they cannot remove these extra products which are added on and i must not worry as my installment wont change. So I continued to go through the paper work before signing. They then went to evaluate my vehicle which they advised that I was getting R75 000.00 for. He came back to me and advised that they could only give me R70 000.00. I was not going to accept this as this was not the arrangement and told them to keep their vehicle. All of a sudden I got told to hang on, let them chat to the manager again, which they did. They came back and said that R75 000.00 was fine. Just shows you how they try to take you for a ride. I then went to the FNI to start signing documentation. I asked her about the 2 extra added products and if they are a must, she advised that they NOT. Taking me for a ride again I see?? Either that or people in the company have no idea what they are doing. Whilst in with Brilliant the FNI lady, my sales consultant Otsile walked in trying to see what was happening, when Brilliant quite rudely asked him to remove himself. I think that is very unprofessional as he was just trying to see what the hold up was. Let me not forget in my 2 hours of being there I moved to 3 different desks each about twice. Apparently the vehicle also went for Road worthy but when leaving the property my mother and I noticed that the L/F headlight was not working??? Surely this would of been picked up at Road worthy. I have now brought this to there attention and they want me to return the vehicle which is a massive inconvenience and I will NOT take it back. I have been requesting the roadworthy report since yesterday, and I am currently still waiting and its nearly another day gone. Urgency definitely not on the top of there list. I also have a wire in my bonnet just lying around loose. I have asked what this is for and have not had any feedback. I would very much like for this to be escalated as I think a big company like this should have better service standards. I think its absolutely shocking that an exciting experiencing like this can turn into such an upsetting experience.
0 replies
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1 Star
7 (100%)