****y response from Melody South Africa - Still no Jeans - Disgusted

I ordered my jeans in Oct, I sent a message last week, this was their response"

Hi there,

Apologies for delay response.

Thank you for your message. We sincerely apologise for the frustration caused by the delay and understand how difficult extended waiting periods can be.

At present, we are working through a large operational backlog due to manufacturing delays, seasonal factory closures, and extended confirmation timelines from our production partners. As a result, response times are longer than usual while we prioritise production follow-ups and order fulfilment.

Please be assured that your order is active, paid for, and already logged in our system. We are fully aware of all outstanding orders and are actively tracking them — repeated follow-ups are not required for us to monitor progress.

We kindly ask for your patience and understanding, as sending multiple messages or repeated queries does not speed up the process and unfortunately diverts administrative time away from production coordination and order resolution. This can delay updates further for everyone involved.

Regarding refunds, we need to clarify that refunds are not offered on pre-order or pending production items once processing has commenced. These orders are fulfilled through a production and allocation process and cannot be cancelled once underway.

At this stage, we are still awaiting the next confirmation from the factory before we can provide a more precise update. As soon as we receive further information, we will communicate it directly.

We appreciate your patience and understanding while we work through this period.

Kind regards, Melody Clothing SA