MELOMED TRAUMA UNIT TOKAI MANAGEMENT CUSTOMER SERVICE PATHETIC IN PROCESSING REFUNDS.

Good Morning Everyone, I trust that this email finds everyone well. I am disgusted at the pathetic service being offered by Melomed Trama unit refund department (Shahnaz Carolus).I came in with my wife on the 1 November 2025 for a shattered wrist for a second opinion,However the specialist where not available and I had to make an appointment on the monday.As such nothing could be done or offered by the trauma unit and they advised that the file needs to be closed and a refund given. For an entire month, I have listened to my wife call every day, almost 3 times each day, with this matter not being resolved for a refund of R 1800.As of this morning, apparently my wife's ID is required, to which Shahnaz has never sent an email, returned a single call for an entire month after countless messages being left. Either the whole trauma unit (Admin section) is 1 half of an idiot or merely thinks that this whole process is a joke. Perhaps Melomed should pull the call from 076 379 4687, to listen to the smile in the voices of those being ambassadors for your business!I would like this matter resolved today or I will seek action via the ombudsman(OHSC) and other social media platforms. We eagerly await to see if a refund that has taken a month to process with an unavailable management team can be completed in a day.