1 reviews | Active since Member
I recently had such a disappointing experience with Aston from Mend a pool. He started work at my house in March 2023 and took until Sep 2023 to complete the pool. It was an unnecessary long time and I was very frustrated with the slow progress. Most days he would drop off just one worker for the whole day. He quoted us to do the pool area, paving and fireplace. He then charged us extra for building another step due to the paving being higher but surely that should have been part of the quote. He also charged us for extras so the job cost way more than what he quoted us. Now 6 months after the completion of the pool the marbelite has started coming loose in one area. I messaged him today as I am very concerned about the fact that the pool is only 6 months old and the marbelite is coming loose. He was so abrupt and rude to me and told me the damage is from a pool floater and I must claim the damage from the pool floating company. I was very shocked at his reaction because he did not even have the decency to come and look and analyse the damage. He just readily blamed it on something else and did not even bother to come and see if maybe there was bad workmanship. I am still so surprised at his reaction towards me. He was defensive and accusing. I mentioned to him numerous times that the damage is on the step and the floater did not go anywhere on the step but he totally ignored that, just carried on denying that it was not his workmanship. So now I have a pool that is not even a year old and cost us a fortune to build and now I have to get someone else in to fix it. This is so wrong by all accounts that Aston does not take responsibility for this.
Best regards,
Best regards,
Best regards,
Best regards,
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