BMW Auto Menly

We came to your dealership and saw a car of our dreams and immediately app**** for financing which was approved within 3 days. The staff were very helpful throughout the process which we really appreciated. All went well up to the day we collected the car and we had great celebrations We collected the car and left the dealership hoping that everything was corrected We were given three set of keys including a smart key but were told to return the smart key as it was not for our car We were never told about the digital key and went back to sales person and he told me what more do I need because I use my phone for all functional, I was later assisted by another dealer We later discovered that my BMW app was never downloaded after I was contacted by BMW SA and we went back to the sales person for assistance The app was downloaded and activated by the sales person who quickly took us through some of the functions We started encountering connectivity issues with the car and I immediately went back to the dealership for assistance This whole matter would have been resolved if the handover of the car was done correctly testing all the functions 29/05/2023 We were send from pillar to post as the sales person(Jarmain) said its minor issue and he doesn’t understand why we worried because the car was still drivable the workshop foreman said its not within his scope and there is nothing he can do further sales manager(Sean) blamed it on load shedding and there was other six cars with a similar problems which we found extremely ridiculous I contacted BMW SA for assistance and they send me an email on how to resolve the matter step by step and I was back the following day at the dealership 30/05/2023 I was at the dealership for the whole day with the information from BMW SA but still went home without being helped. My phone was later blamed for malfunctioning and one of your employees (Corne Basson)updated the software on it as an attempt blame me but that too failed I was also blamed for wanting to use the car Wi-Fi for my personal reasons which I found to extremely insulting I then took my phone to iStore to make sure that my phone was fully functional and they found nothing wrong with my phone I can open and lock the car with my phone which proves the point that my phone is fully functional I tried to send location to my car and it searches forever BMW SA send the location to my car it searches forever I was also told by Corne that the emails from BMW was clear that there was nothing wrong with the car but I disputed that nonsense on the spot BMW SA send the location to car and the search never ends After all these attempts your staff still wants to blame my phone The technician(Kris) updated the software on my car using his personal phone without asking for my permission, I find this very offensive as my personal information was used without my consent If using Kris’s phone is standard at your dealership when there is a problem with a customer’s car after it has been sold then I won’t accept it because I want to do things for myself I was even told that I Am using a cheap phone that is why I have a problem, I took offence I really feel hard done by the poor service I received from your staff and found this to be really unprofessional because all we wanted was for the car connectivity be resolved I have never received any form of feedback or update from any member of your team members after these attempts to get my car software challenge be resolved, this so unprofessional When I collected the car later that day there was no technical person to explain what was done on the car but service advisor(Tumi) was left to handle the matter I also found scratches on the car which the sales advisor (Tumi)confirmed they were not there when I left the car(she had a look at the picture taken) 02/06/2023 I again contacted BMW SA for assistance and they also couldn’t connect with my car as it was forever on searching mode There is a challenge with software upgrade/update Bluetooth doesn’t connect once disconnected to reconnect the car must be switched off then start it its only then the Bluetooth will connect Carplay doesn’t function when my personal wifi is on Whatsapp messages no longer reads or communicates but will say something went wrong I want all the functions that attracted me to buy the to available and functional ,that’s all I want