Closure over Christmas time

<p>"Always Open"? Not true - as this Hotel closed down on us on the 24th December. They've accepted our booking & deposito well in advance, but not deliver to the expected service. We've arrived on the 23rd (planned to stay till the 26th, after Christmas), but we rather left the next morning (24th) after being informed that all services (kitchen, restaurant etc) will be closed on 24 & 25th. Why were we not informed about this well in advance, when we enquired regarding available accommodation for Christmas? Not even Hotel guests could be accommodated for Christmas lunch (wonder if it still took place, given the "closure"?) Paying 5-star rates for only a bed, even in lovely surroundings with sculptures and stylish interior, is just not worth it. This was a case of "over-promise, and under-deliver". Worst hospitatlity experience ever! (and we are keen, regular travellers)</p>