Land rover worst service ...never again land rover

Land Rover menlyn the most unprofessional service

Complaint: Incorrect Battery Installation and Poor Service

I am writing to express my disappointment and frustration with the service I received from land rover menlyn

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], I visited your dealership and provided a battery for installation in my [Vehicle Make and Model]. Unfortunately, the battery was incorrect for my vehicle.

However, this was not brought to my attention at the time of installation.

It was only when the new battery went dead and I returned to the dealership that the technician mentioned to me that the battery was incorrect. I was shocked and disappointed that this issue was not identified and addressed earlier, especially since I had provided the battery for installation.

Furthermore, when I received the service report, there was no mention of the incorrect battery installation. The report simply stated that the battery was "good". This lack of transparency and accountability is unacceptable.

Landrover ought to have specialist personnel employed who would undoubtedly be in a position to provide their expert opinion and report on the use of any component in a vehicle.

I cannot fathom how Landrover menlyn was so quick to provide me with the quotation for the installation while KNOWING that the battery provided would NOT be conducive to my vehicle. Thus causing more damage to my Range Rover. And now they refuse to assist with installation of the correct battery.

As a customer, I rightfully rely on the expertise and professionalism of ther dealership's technicians and service consultants. It is reasonable to expect that they would ensure the correct installation of parts, especially critical components like batteries.

I am extremely dissatisfied with the service I received from menlyn dealership. I hope that by sharing my experience,

Details:

- Date of incident: [Date] - - Nature of complaint: Incorrect battery installation, poor service, and lack of transparency. What's also sad that since all facts made clear land rover head office is not instructing menlyn to install the correct battery where only installation should not be recharge. I am prepared to purchase the correct battery due to their mistake they still want to charge for labor and installation...this is so laughable...I think that they should rather pay me for all the expense incurred and all frustration they put me through. Can you believe it that such a professional dealership fighting over a few rands