LR
Land Rover Menlyn
Unclaimed Business
LR
Land Rover Menlyn
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Land Rover Menlyn
Land Rover Menlyn has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Land Rover Menlyn across 9 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRT
Raymond T
1 reviews | Active since Jan 2020
17 Oct 2025, 10:52
I have just bought a 2019 Discovery Sport from the Menlyn Branch
I have just bought a 2019 Discovery Sport from the Menlyn Branch. It’s been a nightmare so far. Car had multiple issues which didn’t exist at inspection and test drive and surfaced at collection. Got reported to them however the support and commitment to repair lacks. They seem comfortable to commit verbally but nothing in writing. A bit more dismissive to say the least when it comes to after sales support
Helpful (0)
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Raymond T
1 reviews | Active since Jan 2020
17 Oct 2025, 10:52
I have just bought a 2019 Discovery Sport from the Menlyn Branch
I have just bought a 2019 Discovery Sport from the Menlyn Branch. It’s been a nightmare so far. Car had multiple issues which didn’t exist at inspection and test drive and surfaced at collection. Got reported to them however the support and commitment to repair lacks. They seem comfortable to commit verbally but nothing in writing. A bit more dismissive to say the least when it comes to after sales support
0
Replies (0)mN
michelle N
1 reviews | Active since Jan 2020
13 Jun 2025, 12:50
Emergengy Braking assistance not availible
Land Rover South Africa, you’re a disgrace! Three hundred sixty-seven days waiting for you to fix my twenty twenty-three Defender’s software issue—emergency braking system still dead. You ****, blaming my “too small” battery. Nothing’s fixed. Shame on your pathetic service! #LandRoverFail
Helpful (0)
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michelle N
1 reviews | Active since Jan 2020
13 Jun 2025, 12:50
Emergengy Braking assistance not availible
Land Rover South Africa, you’re a disgrace! Three hundred sixty-seven days waiting for you to fix my twenty twenty-three Defender’s software issue—emergency braking system still dead. You ****, blaming my “too small” battery. Nothing’s fixed. Shame on your pathetic service! #LandRoverFail
0
Replies (0)fE
fayaza E
1 reviews | Active since Jan 2020
1 Dec 2024, 11:32
Land rover worst service ...never again land rover
Land Rover menlyn the most unprofessional service Complaint: Incorrect Battery Installation and Poor Service I am writing to express my disappointment and frustration with the service I received from land rover menlyn O ], I visited your dealership and provided a battery for installation in my [Vehicle Make and Model]. Unfortunately, the battery was incorrect for my vehicle. However, this was not brought to my attention at the time of installation. It was only when the new battery went dead and I returned to the dealership that the technician mentioned to me that the battery was incorrect. I was shocked and disappointed that this issue was not identified and addressed earlier, especially since I had provided the battery for installation. Furthermore, when I received the service report, there was no mention of the incorrect battery installation. The report simply stated that the battery was "good". This lack of transparency and accountability is unacceptable. Landrover ought to have specialist personnel employed who would undoubtedly be in a position to provide their expert opinion and report on the use of any component in a vehicle. I cannot fathom how Landrover menlyn was so quick to provide me with the quotation for the installation while KNOWING that the battery provided would NOT be conducive to my vehicle. Thus causing more damage to my Range Rover. And now they refuse to assist with installation of the correct battery. As a customer, I rightfully rely on the expertise and professionalism of ther dealership's technicians and service consultants. It is reasonable to expect that they would ensure the correct installation of parts, especially critical components like batteries. I am extremely dissatisfied with the service I received from menlyn dealership. I hope that by sharing my experience, Details: - Date of incident: [Date] - - Nature of complaint: Incorrect battery installation, poor service, and lack of transparency. What's also sad that since all facts made clear land rover head office is not instructing menlyn to install the correct battery where only installation should not be recharge. I am prepared to purchase the correct battery due to their mistake they still want to charge for labor and installation...this is so laughable...I think that they should rather pay me for all the expense incurred and all frustration they put me through. Can you believe it that such a professional dealership fighting over a few rands
Helpful (0)
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fayaza E
1 reviews | Active since Jan 2020
1 Dec 2024, 11:32
Land rover worst service ...never again land rover
Land Rover menlyn the most unprofessional service Complaint: Incorrect Battery Installation and Poor Service I am writing to express my disappointment and frustration with the service I received from land rover menlyn O ], I visited your dealership and provided a battery for installation in my [Vehicle Make and Model]. Unfortunately, the battery was incorrect for my vehicle. However, this was not brought to my attention at the time of installation. It was only when the new battery went dead and I returned to the dealership that the technician mentioned to me that the battery was incorrect. I was shocked and disappointed that this issue was not identified and addressed earlier, especially since I had provided the battery for installation. Furthermore, when I received the service report, there was no mention of the incorrect battery installation. The report simply stated that the battery was "good". This lack of transparency and accountability is unacceptable. Landrover ought to have specialist personnel employed who would undoubtedly be in a position to provide their expert opinion and report on the use of any component in a vehicle. I cannot fathom how Landrover menlyn was so quick to provide me with the quotation for the installation while KNOWING that the battery provided would NOT be conducive to my vehicle. Thus causing more damage to my Range Rover. And now they refuse to assist with installation of the correct battery. As a customer, I rightfully rely on the expertise and professionalism of ther dealership's technicians and service consultants. It is reasonable to expect that they would ensure the correct installation of parts, especially critical components like batteries. I am extremely dissatisfied with the service I received from menlyn dealership. I hope that by sharing my experience, Details: - Date of incident: [Date] - - Nature of complaint: Incorrect battery installation, poor service, and lack of transparency. What's also sad that since all facts made clear land rover head office is not instructing menlyn to install the correct battery where only installation should not be recharge. I am prepared to purchase the correct battery due to their mistake they still want to charge for labor and installation...this is so laughable...I think that they should rather pay me for all the expense incurred and all frustration they put me through. Can you believe it that such a professional dealership fighting over a few rands
0
Replies (0)fE
fayaza E
1 reviews | Active since Jan 2020
27 Nov 2024, 13:32
NEVER AGAIN OWN A LAND ROVER
My range rover was towed to land rover menlyn due to a flat battery. I supp**** them with my own battery but they did not inform me that the size of that battery was incorrect. Only after driving the vehicle the next day My battery was flat...then only they told me my battery is incorrect. I cannot believe how ridiculously exhausting this ordeal is becoming . LANDROVER MENLYN now claim that it was stated on the invoice after they installed the incorrect battery. After the installation! Nothing was discussed with ME. ( I must remind you that ME being the client) The delivery of the battery to Landrover and the claim that the necessary and very information was told to the delivery guy and not ME as the CLIENT is ludicrous. Landrover is actually making me really suffer and I now see why no one really takes anything up when they are unhappy. They frustrate the client so much with no feedback, with back and forth, with discussing the matter to somewhat stand with each other instead of OBJECTIVELY assessing all the facts that are relevant and material. Furthermore, it’s exceptionally pathetic how the manager apparently decides on a matter of this nature, and the message of that decision is only given to a client by someone other than the manager. This too, being after numerous attempts to get feedback but was slapped with a “so and so will call you back” - these calls to me were never returned. Their lack of understanding, accountability, responsibility, proper communication and commitment is quite pathetic to say the least.
Helpful (0)
|Replies (0)fE
fayaza E
1 reviews | Active since Jan 2020
27 Nov 2024, 13:32
NEVER AGAIN OWN A LAND ROVER
My range rover was towed to land rover menlyn due to a flat battery. I supp**** them with my own battery but they did not inform me that the size of that battery was incorrect. Only after driving the vehicle the next day My battery was flat...then only they told me my battery is incorrect. I cannot believe how ridiculously exhausting this ordeal is becoming . LANDROVER MENLYN now claim that it was stated on the invoice after they installed the incorrect battery. After the installation! Nothing was discussed with ME. ( I must remind you that ME being the client) The delivery of the battery to Landrover and the claim that the necessary and very information was told to the delivery guy and not ME as the CLIENT is ludicrous. Landrover is actually making me really suffer and I now see why no one really takes anything up when they are unhappy. They frustrate the client so much with no feedback, with back and forth, with discussing the matter to somewhat stand with each other instead of OBJECTIVELY assessing all the facts that are relevant and material. Furthermore, it’s exceptionally pathetic how the manager apparently decides on a matter of this nature, and the message of that decision is only given to a client by someone other than the manager. This too, being after numerous attempts to get feedback but was slapped with a “so and so will call you back” - these calls to me were never returned. Their lack of understanding, accountability, responsibility, proper communication and commitment is quite pathetic to say the least.
0
Replies (0)AK
Angelique K
1 reviews | Active since Jan 2020
29 Dec 2023, 08:11
Worst service over our December holiday
Worst service I have ever received from a car dealership. I travelled alone with my 3yr old from Port Elizabeth on Thursday 7 December when I experienced mechanical problems. We contacted Land Rover Menlyn to arrange assistance for the next day in Pretoria. We already had an idea of what the fault could be and needed it fixed asap as I still had a long trip ahead over the weekend. Me and my toddler need the vehicle as we don't have any assistance in PTA. I left Bloemfontein early Friday morning to get the car at the shop early for repairs. I thought a job card was already created as I have provided them with all the details they have asked (Vin nr, reg etc). I arrived at Land Rover around 11am on Friday just to be sat down for an hour+ while they take my details again and create a job card. While this was happening it looked like +-80% of the staff was outside next to a braai and consuming alcohol. They informed me that there is no courtesy vehicles available and that they are not sure how long it would take just to do the diagnostic test. So a stressful situation turned into a nightmare. Me not knowing what to do without a vehicle and a tired hungry 3yr old in a city we have never been in before. The entire afternoon I kept phoning for updates but it sounded like they had no idea what was going on. Around 16:30pm I decided to collect my vehicle as I really did need it to continue my journey and it was still driveable. And I knew that I was not going to be helped by Land Rover in time. Dealing with them was just frustrating as no clear answers are ever given. I was charged R3000 for the diagnostic test. The fault was the fuel filter. They quoted for this repair but told me that they are unable to assist because there is a shipping issue and there are no fuel filters available in the entire SA. I was not provided with a statement/invoice of what I paid (till this day) and no one has phoned to follow up on my experience even though I received an sms that said they would. I even had to phone the next day more than once and ask again for them to send me the report of the diagnostic test so that I can show that to the next mechanic in an effort to get my car fixed and have a reliable safe vehicle for me and my daughter to drive in asap. So I left Land Rover with the same issue and R3000 out of pocket. We decided on investing in Land Rover believing their service delivery to be superior and to avoid situations like these. Before this incident we decided on buying the new Defender in January. But after this experience we have decided to buy another brand vehicle entirely.
Helpful (0)
|Replies (0)AK
Angelique K
1 reviews | Active since Jan 2020
29 Dec 2023, 08:11
Worst service over our December holiday
Worst service I have ever received from a car dealership. I travelled alone with my 3yr old from Port Elizabeth on Thursday 7 December when I experienced mechanical problems. We contacted Land Rover Menlyn to arrange assistance for the next day in Pretoria. We already had an idea of what the fault could be and needed it fixed asap as I still had a long trip ahead over the weekend. Me and my toddler need the vehicle as we don't have any assistance in PTA. I left Bloemfontein early Friday morning to get the car at the shop early for repairs. I thought a job card was already created as I have provided them with all the details they have asked (Vin nr, reg etc). I arrived at Land Rover around 11am on Friday just to be sat down for an hour+ while they take my details again and create a job card. While this was happening it looked like +-80% of the staff was outside next to a braai and consuming alcohol. They informed me that there is no courtesy vehicles available and that they are not sure how long it would take just to do the diagnostic test. So a stressful situation turned into a nightmare. Me not knowing what to do without a vehicle and a tired hungry 3yr old in a city we have never been in before. The entire afternoon I kept phoning for updates but it sounded like they had no idea what was going on. Around 16:30pm I decided to collect my vehicle as I really did need it to continue my journey and it was still driveable. And I knew that I was not going to be helped by Land Rover in time. Dealing with them was just frustrating as no clear answers are ever given. I was charged R3000 for the diagnostic test. The fault was the fuel filter. They quoted for this repair but told me that they are unable to assist because there is a shipping issue and there are no fuel filters available in the entire SA. I was not provided with a statement/invoice of what I paid (till this day) and no one has phoned to follow up on my experience even though I received an sms that said they would. I even had to phone the next day more than once and ask again for them to send me the report of the diagnostic test so that I can show that to the next mechanic in an effort to get my car fixed and have a reliable safe vehicle for me and my daughter to drive in asap. So I left Land Rover with the same issue and R3000 out of pocket. We decided on investing in Land Rover believing their service delivery to be superior and to avoid situations like these. Before this incident we decided on buying the new Defender in January. But after this experience we have decided to buy another brand vehicle entirely.
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Replies (0)MP
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Mandisa R
1 reviews | Active since Jan 2020
8 May 2021, 07:08
Bad service at Landrover continues
I am once again lost for words at Landrover service. I wrote to hellopeter a few weeks ago. My Discovery has been waiting for a bumper bracket for 2 months. I am frustrated I am disappointed I am at my wits end. This week I received good news which I have been waiting for, for months from Landrover that the part was enroute from the UK, i have never been so releaved after a 2 months wait. Yesterday I received a disturbing call, the case manager Louis does not know where the part is and he ended up saying "well it's somewhere at sea " and there is still no ETA. I am beyond shattered. I hate this brand with my life. I am a single mom and I put my 10 year old boy at risk everyday by using Uber to school and back while I have a brand new car which I pay for monthly. I'm not even complaining about the money spent daily on ecabs but I compromise my son's safety everyday. Can someone anyone help please!!
Helpful (0)
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Mandisa R
1 reviews | Active since Jan 2020
8 May 2021, 07:08
Bad service at Landrover continues
I am once again lost for words at Landrover service. I wrote to hellopeter a few weeks ago. My Discovery has been waiting for a bumper bracket for 2 months. I am frustrated I am disappointed I am at my wits end. This week I received good news which I have been waiting for, for months from Landrover that the part was enroute from the UK, i have never been so releaved after a 2 months wait. Yesterday I received a disturbing call, the case manager Louis does not know where the part is and he ended up saying "well it's somewhere at sea " and there is still no ETA. I am beyond shattered. I hate this brand with my life. I am a single mom and I put my 10 year old boy at risk everyday by using Uber to school and back while I have a brand new car which I pay for monthly. I'm not even complaining about the money spent daily on ecabs but I compromise my son's safety everyday. Can someone anyone help please!!
0
Replies (0)AC
Ann C
1 reviews | Active since Jan 2020
20 Dec 2019, 14:37
Disgruntled client
Jan 2019 bought a Discovery Sport 2.014 D SE - Stop / Start button not working, part in the boot kept coming loose. After going back to Menlyn for the 4th time right clip fitted and boot panel so far is fixed. Stop / Start never fixed and after having to pay for a courtesy vehicle from the dealership to have this resolved I discovered through trail and error testing with the air con on at various temperature when and when the stop / start will work, gave the feedback to the service manager who then told me it states this in the manual, cannot believe after the vehicle had been back 4 times to the dealership and having the Net Star deactivated as dealership thought this was drawing to much current and causing the problem. Highly disgusted that mechanics not aware how own vehicle works, and that I had to pay for a car while they sorted this out. I will never in my life purchase anther Landrover, Discovery or any vehicle associated with this brand. Trying to sell the vehicle now, I cannot wait to get anther brand and experience better customer service.
Helpful (0)
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Ann C
1 reviews | Active since Jan 2020
20 Dec 2019, 14:37
Disgruntled client
Jan 2019 bought a Discovery Sport 2.014 D SE - Stop / Start button not working, part in the boot kept coming loose. After going back to Menlyn for the 4th time right clip fitted and boot panel so far is fixed. Stop / Start never fixed and after having to pay for a courtesy vehicle from the dealership to have this resolved I discovered through trail and error testing with the air con on at various temperature when and when the stop / start will work, gave the feedback to the service manager who then told me it states this in the manual, cannot believe after the vehicle had been back 4 times to the dealership and having the Net Star deactivated as dealership thought this was drawing to much current and causing the problem. Highly disgusted that mechanics not aware how own vehicle works, and that I had to pay for a car while they sorted this out. I will never in my life purchase anther Landrover, Discovery or any vehicle associated with this brand. Trying to sell the vehicle now, I cannot wait to get anther brand and experience better customer service.
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Replies (0)