MR
Mandisa R
Active since Mar 2021
3
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0
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Reviews
3 reviews60 months ago
Bad service at Landrover continues
I am once again lost for words at Landrover service. I wrote to hellopeter a few weeks ago. My Discovery has been waiting for a bumper bracket for 2 months. I am frustrated I am disappointed I am at my wits end. This week I received good news which I have been waiting for, for months from Landrover that the part was enroute from the UK, i have never been so releaved after a 2 months wait. Yesterday I received a disturbing call, the case manager Louis does not know where the part is and he ended up saying "well it's somewhere at sea " and there is still no ETA. I am beyond shattered. I hate this brand with my life. I am a single mom and I put my 10 year old boy at risk everyday by using Uber to school and back while I have a brand new car which I pay for monthly. I'm not even complaining about the money spent daily on ecabs but I compromise my son's safety everyday. Can someone anyone help please!!
0 replies
61 months ago
Painfully bad service at Land Rover customer service
I had a minor accident on the 8th of March this year. My car was taken by my insurer to a Land Rover approved panel beater in Pretoria. The panel beaters told me they had ordered spare parts they were going to need from landrover which was fine. They came back to me saying that there is a problem there are no spare parts at Land Rover South Africa and that Landrover had ordered the lamp and the (bumber)bracket from London and unfortunately the order will arrive on the 19th of April. I felt that it was the most ridiculous thing I had ever heard in my life as I wanted to use the vehicle over easter holidays but there was nothing I could do so I waited. Fast forward, the 19th eventually came and I checked with the panel beaters, they received a letter saying that they received 1 part and not the bracket and the scarriest thing is that they claim not to even know when the missing part will be received from London there is no ETA! I am beyond furious, the level of customer service at Land rover is revolting. For such a prestigious brand! I am shattered, now its back to another long wait with not even a possible date for the arrival of this missing part!
53 replies
62 months ago
Very poor service
I went to Cielo in Brooklyn 2 Sundays ago looking for duck feather duvet inners and matress cover that were on special and i was told they did not have it in the branch. The guy who attended to me was going to IBT the stuff from another branch and he said it takes 3 days. I did not want to pressure the guy when he made no contact in 3 days, I only called on Saturday to find out if I could come for my stuff. The shift manager who responded to my call told me he did not understand why i was told there was no stock instore as there was 1 double duvet and 1 matress cover for a Queen sized bed the only thing they did not have ins tore was the queen sized duvet inner. He was going to investigate and revert as he suspected that they were no longer on sale. He did not revert back to me. I tried making contact again the following day and he told me he was foing to call me back. And that was last week Sunday, today it's Saturday I haven't heard anything from the store. The reason why I decided not shop on line was the fact that my sister had an ordeal with them last year. She was told to expect her delivery in 14 days, 3 months went by and each time she spoke to different telesales consultant she had to re- tell her story and eventually she was told they did not have stock as she was now wanting a refund. Eventually they delivered. Again in December around the 10th she ordered furniture from Cielo on line and that was even a bigger mess than the first one with the Pinetown stuff delivered in Centurion when she had clearly stated the delivery address. But it looks like my walking in store did not help either . I'm very disappointed at the service of this store
56 replies
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