Worst service over our December holiday

Worst service I have ever received from a car dealership. I travelled alone with my 3yr old from Port Elizabeth on Thursday 7 December when I experienced mechanical problems. We contacted Land Rover Menlyn to arrange assistance for the next day in Pretoria. We already had an idea of what the fault could be and needed it fixed asap as I still had a long trip ahead over the weekend. Me and my toddler need the vehicle as we don't have any assistance in PTA. I left Bloemfontein early Friday morning to get the car at the shop early for repairs. I thought a job card was already created as I have provided them with all the details they have asked (Vin nr, reg etc). I arrived at Land Rover around 11am on Friday just to be sat down for an hour+ while they take my details again and create a job card. While this was happening it looked like +-80% of the staff was outside next to a braai and consuming alcohol. They informed me that there is no courtesy vehicles available and that they are not sure how long it would take just to do the diagnostic test. So a stressful situation turned into a nightmare. Me not knowing what to do without a vehicle and a tired hungry 3yr old in a city we have never been in before. The entire afternoon I kept phoning for updates but it sounded like they had no idea what was going on. Around 16:30pm I decided to collect my vehicle as I really did need it to continue my journey and it was still driveable. And I knew that I was not going to be helped by Land Rover in time. Dealing with them was just frustrating as no clear answers are ever given. I was charged R3000 for the diagnostic test. The fault was the fuel filter. They quoted for this repair but told me that they are unable to assist because there is a shipping issue and there are no fuel filters available in the entire SA. I was not provided with a statement/invoice of what I paid (till this day) and no one has phoned to follow up on my experience even though I received an sms that said they would. I even had to phone the next day more than once and ask again for them to send me the report of the diagnostic test so that I can show that to the next mechanic in an effort to get my car fixed and have a reliable safe vehicle for me and my daughter to drive in asap. So I left Land Rover with the same issue and R3000 out of pocket. We decided on investing in Land Rover believing their service delivery to be superior and to avoid situations like these. Before this incident we decided on buying the new Defender in January. But after this experience we have decided to buy another brand vehicle entirely.