LOST LUGGAGE O ANSWER TO CALLS, NO CUSTOMER SERVICE DELIVERY AS PROMISED ON THEIR WEBSITE - BAD SERVICE

Qantas airlines lost our luggage. We had an apple air tag in the luggage bag, we tracked it for 3 weeks and no staff could locate it even though we told them it is at their airport. 3 weeks later we receive comms that they found it and it is on its way to Johannesburg. On 18th December I spoke to Martin at Menzies and he confirmed the flight just landed they will call me back once they have the luggage in hand. On the 19th December I received a missed call at 06:55am. Between 08:25am and 12:30 I called TWENTY times and the phone numbers kept ringing off with no answer to the 0119*****2 / 7511. At 12:30 Lawrence answered the call and assured me he will call me back in 3-5min. It is 17:49pm on 19th December and i have called another THIRTY FIVE times with NO ONE answering the phone. I do believe they are avoiding my call as they have caller identity to the phone number as they confirmed they have when they re-peated my number back to me. The air tag luggage bag confirms that the luggage bag is in DURBAN today !! the office hours stipulates EVERY DAY 06:00 - 20:00pm!! NO ANSWER TO CALLS, NO CUSTOMER SERVICE DELIVERY AS PROMISED ON THEIR WEBSITE - BAD SERVICE. We will be taking this forward for compensation!