DO NOT TAKE YOUR VEHICLE HERE **********LY TERRIBLE

❌ A culture of denial and avoidance Do NOT take your car here. Ever. MERCEDES-BENZ BEDFORDVIEW SERVICE DEPARTMENT I am writing this because I am fed up, deeply frustrated, and absolutely appalled by the ongoing incompetence at Mercedes-Benz Bedfordview. After years of repeated issues, this most recent experience has confirmed that this dealership delivers the worst service I have ever encountered, and has no intention of improving.

1. A Simple BR Service Turned Into a R27,000 Price-Gouging Circus I booked my car in for a standard BR service, yet almost nine hours later, I received a shocking R27,000 quotation—with no explanation for the delay. This dealership’s trend of slow, negligent, and sloppy service echoes what many other customers describe. [hellopeter.com] They also listed dozens of unnecessary items, including the V-belt, which they have replaced multiple times before. Inflated quotes and unnecessary charges are consistent with other customers’ experiences. [hellopeter.com]

2. No One Answers the Phone — Ever My service advisor, Mandisa, is completely unreachable. You call and call, and the phone rings into a void. This is not new—multiple reviewers have described Bedfordview Mercedes as impossible to reach, with phones ringing endlessly and no returned calls. [hellopeter.com], [za.africabz.com] It’s not “premium” service. It’s not even basic courtesy.

3. Gearbox Confusion, Dishonesty & No Diagnosis Not even 12 months ago, I was forced into a gearbox service, and now they insist the gearbox oil needs replacing again—but refuse to give a straight answer. My car has been jerking on acceleration ever since, and they still cannot diagnose it. Other customers similarly report:

Wrong diagnostics Ongoing mechanical issues post-service Dealership refusing responsibility [hellopeter.com]

4. The Staff Contradict Each Other & Offer No Real Answers My advisor went on leave. The second advisor was unavailable.

5. My Car Sat for Days With NOTHING Done Even after I authorized the work on the very same Friday absolutely nothing happened for days. I received only useless one-line emails, no updates, no progress, and definitely no urgency. I cant tell you how many messages i left , asked on email for her to call back , and well , the ice on the cake - i have to follow up on my own vehicle and by the 4th day they hadent even started on a service. This is entirely consistent with widespread public complaints about:

No updates No follow-ups No action taken on vehicles left with them [hellopeter.com], [za.africabz.com]

6. Management Hides & Does Not Assist The dealer principal sits in his office, visibly present but refusing to step in or support customers. Reviews show that managers:

Refuse to provide their names Don’t return calls Fail to follow up on issues [hellopeter.com]

Poor leadership is clearly at the root of this failing service department.

7. I Had to Uber There Just to Retrieve My Car After days of nothingness, confusion, and no communication, I finally Ubered to the dealership and physically retrieved my vehicle. This was the last straw.

I will be checking my tracker today to find out really where was my car all weekend.

⭐ FINAL VERDICT Mercedes-Benz Bedfordview is not a premium dealership. It is not a trustworthy dealership. It is not even an acceptable dealership. ❌ Price gouging ❌ ********** service ❌ Zero communication ❌ Outrageous quotes ❌ Staff you cannot reach ❌ Dishonesty and incompetence ❌ A culture of denial and avoidance ❌ They ***** your stuff and anything from a part to a mat to a charger IT DISAPPEARS

Do NOT take your car here. Ever. Your time, money, and safety are worth far more than what this dealership offers.

🔗 CLEAR LIST OF PUBLIC REVIEWS & SOURCES REFERENCED Below are the exact links to publicly available customer reviews demonstrating consistent patterns of complaints matching my experience: Hellopeter – Multiple Complaints Google reviews here - SPEAK for themselves !!!! Mer Bedford DONT even bother responding to my post here , I dont want to hear it