Active since Jun 2017
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3 reviews1 month ago
DO NOT TAKE YOUR VEHICLE HERE **********LY TERRIBLE
❌ A culture of denial and avoidance Do NOT take your car here. Ever. MERCEDES-BENZ BEDFORDVIEW SERVICE DEPARTMENT I am writing this because I am fed up, deeply frustrated, and absolutely appalled by the ongoing incompetence at Mercedes-Benz Bedfordview. After years of repeated issues, this most recent experience has confirmed that this dealership delivers the worst service I have ever encountered, and has no intention of improving. 1. A Simple BR Service Turned Into a R27,000 Price-Gouging Circus I booked my car in for a standard BR service, yet almost nine hours later, I received a shocking R27,000 quotation—with no explanation for the delay. This dealership’s trend of slow, negligent, and sloppy service echoes what many other customers describe. [hellopeter.com] They also listed dozens of unnecessary items, including the V-belt, which they have replaced multiple times before. Inflated quotes and unnecessary charges are consistent with other customers’ experiences. [hellopeter.com] 2. No One Answers the Phone — Ever My service advisor, Mandisa, is completely unreachable. You call and call, and the phone rings into a void. This is not new—multiple reviewers have described Bedfordview Mercedes as impossible to reach, with phones ringing endlessly and no returned calls. [hellopeter.com], [za.africabz.com] It’s not “premium” service. It’s not even basic courtesy. 3. Gearbox Confusion, Dishonesty & No Diagnosis Not even 12 months ago, I was forced into a gearbox service, and now they insist the gearbox oil needs replacing again—but refuse to give a straight answer. My car has been jerking on acceleration ever since, and they still cannot diagnose it. Other customers similarly report: Wrong diagnostics Ongoing mechanical issues post-service Dealership refusing responsibility [hellopeter.com] 4. The Staff Contradict Each Other & Offer No Real Answers My advisor went on leave. The second advisor was unavailable. 5. My Car Sat for Days With NOTHING Done Even after I authorized the work on the very same Friday absolutely nothing happened for days. I received only useless one-line emails, no updates, no progress, and definitely no urgency. I cant tell you how many messages i left , asked on email for her to call back , and well , the ice on the cake - i have to follow up on my own vehicle and by the 4th day they hadent even started on a service. This is entirely consistent with widespread public complaints about: No updates No follow-ups No action taken on vehicles left with them [hellopeter.com], [za.africabz.com] 6. Management Hides & Does Not Assist The dealer principal sits in his office, visibly present but refusing to step in or support customers. Reviews show that managers: Refuse to provide their names Don’t return calls Fail to follow up on issues [hellopeter.com] Poor leadership is clearly at the root of this failing service department. 7. I Had to Uber There Just to Retrieve My Car After days of nothingness, confusion, and no communication, I finally Ubered to the dealership and physically retrieved my vehicle. This was the last straw. I will be checking my tracker today to find out really where was my car all weekend. ⭐ FINAL VERDICT Mercedes-Benz Bedfordview is not a premium dealership. It is not a trustworthy dealership. It is not even an acceptable dealership. ❌ Price gouging ❌ ********** service ❌ Zero communication ❌ Outrageous quotes ❌ Staff you cannot reach ❌ Dishonesty and incompetence ❌ A culture of denial and avoidance ❌ They ***** your stuff and anything from a part to a mat to a charger IT DISAPPEARS Do NOT take your car here. Ever. Your time, money, and safety are worth far more than what this dealership offers. 🔗 CLEAR LIST OF PUBLIC REVIEWS & SOURCES REFERENCED Below are the exact links to publicly available customer reviews demonstrating consistent patterns of complaints matching my experience: Hellopeter – Multiple Complaints Google reviews here - SPEAK for themselves !!!! Mer Bedford DONT even bother responding to my post here , I dont want to hear it
53 replies
108 months ago
Call centre blues :(
<p>I phoned the call centre which is the only number available on the website to get any kind of assistance from the company. All other numbers redirect me straight to the same call centre. The Call centre personal by the name of Ayanda could not comprehensively answer any of my questions , nor could she actually explain the service or product in a way that would help me to understand what it was about. <br /> <br /> i tried to ask my question or few questions in about 3 - different ways perhaps thinking maybe i was just asking them the wrong way , but I to this point still don’t know what the website application has to offer and or how it can even be considered as a benefit to the objective I’m hoping to achieve. </p> <p> </p> <p>I was frustrated but never rude , instead asked if i could please have a free trial so i could then on my own accord explore the website to see if it is what I am looking for for . She asked ME to call the sales rep and see if he will assist - so i calmly asked her to please give my details to the sales rep as I’m sure if they are interested in even a potential sale hopefully they would call ? Was that unreasonable?<br /> <br /> I since then followed up and every time i call from the same number used initially, the call centre hangs up on me ? I was never rude to the call centre and i was never sarcastic only really interested as i have been asked by my own employer to look at the website to find out if it possibly has a service that could be of use to us.<br /> <br /> I’m honestly very upset and I can’t find anyone to escalate this too, the only line of communication is that call centre and they have subsequently prevented me from ever speaking to anyone senior. <br /> <br /> I would appreciate if someone from the company could contact me to try this again , and please hopefully help me understand why this occurred , so we can move past that and i can actually find out about the product and service ...<br /> <br /> shocked </p> <p> </p>
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