Pathetic shuttle service

Servicing here and expecting a shuttle to be on time? Give them O . Empty promises, no communication whatsoever you will waste your time calling in being transferred to people who dont even bother answering their phone .i had to Uber at my own cost when dropping off the car for service yesterday morning. The driver had so many excuses. Later yesterday he called asking to come ,but a bit skeptical I said it'd fine he can pick me up in the morning as he gave me options .

Pickup was supposed to be 9am its 9:36 am.hes not answering his phone the switch board lady keeps on transferring me to people who are not answering.

If you cant offer a service tell clients so instead of inconveniencing us unnecessarily