Repeated Failures and Poor Service at Mercedes-Benz Centurion

I am extremely disappointed with the service I have received from Mercedes-Benz Centurion.

I brought my Mercedes-Benz GLB 250 in multiple times within less than a year for recurring issues, including a warning light, button malfunctions, and aircon noise. Despite repeated visits:

Staff repeatedly failed to take accountability or provide solutions.

My sales advisor, Tanya, never returned my calls, and other staff, including the Dealer Principal Juan van Dyk and Workshop Manager Joe, gave conflicting information about the vehicle’s history.

The dealership initially denied anything had spilled in the car, but later admitted “something spilled,” raising serious concerns about pre-sale inspections.

A personal item — my son’s Samsung phone — went missing after one of the visits, and the dealership refused responsibility.

I was offered R200 for petrol reimbur*****t despite repeated 80+ km trips.

I have still not received a clear plan for resolution or meaningful compensation.

While Mercedes-Benz South Africa (MBSA) offered goodwill in replacing my windscreen, the dealership itself has consistently shown dishonesty, poor record-keeping, and lack of accountability.

This experience has caused emotional distress, wasted time, and financial inconvenience, and it has completely shaken my confidence in the brand.

I have also escalated this matter directly to the CEO of Mercedes-Benz South Africa, in hopes of a fair and timely resolution. I am sharing this review to warn other customers and to document my experience.

Advice to potential customers: Be cautious and ensure you document all interactions. This dealership has failed to uphold the standards expected of Mercedes-Benz.