SP
Sibongile P
Active since Apr 2015
22
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Reviews
22 reviews4 months ago
Repeated Failures and Poor Service at Mercedes-Benz Centurion
I am extremely disappointed with the service I have received from Mercedes-Benz Centurion. I brought my Mercedes-Benz GLB 250 in multiple times within less than a year for recurring issues, including a warning light, button malfunctions, and aircon noise. Despite repeated visits: Staff repeatedly failed to take accountability or provide solutions. My sales advisor, Tanya, never returned my calls, and other staff, including the Dealer Principal Juan van Dyk and Workshop Manager Joe, gave conflicting information about the vehicle’s history. The dealership initially denied anything had spilled in the car, but later admitted “something spilled,” raising serious concerns about pre-sale inspections. A personal item — my son’s Samsung phone — went missing after one of the visits, and the dealership refused responsibility. I was offered R200 for petrol reimbur*****t despite repeated 80+ km trips. I have still not received a clear plan for resolution or meaningful compensation. While Mercedes-Benz South Africa (MBSA) offered goodwill in replacing my windscreen, the dealership itself has consistently shown dishonesty, poor record-keeping, and lack of accountability. This experience has caused emotional distress, wasted time, and financial inconvenience, and it has completely shaken my confidence in the brand. I have also escalated this matter directly to the CEO of Mercedes-Benz South Africa, in hopes of a fair and timely resolution. I am sharing this review to warn other customers and to document my experience. Advice to potential customers: Be cautious and ensure you document all interactions. This dealership has failed to uphold the standards expected of Mercedes-Benz.
0 replies
6 months ago
Shocking Service and Negligence at Mercedes-Benz Centurion
I am extremely disappointed and frustrated with the service I’ve received from Mercedes-Benz Centurion and Mercedes-Benz South Africa (MBSA). I initially took my car in for a warning light, and my sales advisor was Tanya. When I collected my vehicle, I immediately noticed that several buttons were malfunctioning — for example, when I tried to switch on the air conditioner, the hazard lights would come on instead, and vice versa. I immediately contacted the dealership and spoke to Ouma, who repeatedly told me that Tanya was busy with clients and would call me back. Despite numerous follow-ups, Tanya never returned my calls. Out of frustration, I escalated the matter to Mercedes-Benz South Africa, who came back with a dismissive response — claiming the dealership denied spilling anything in the car and therefore would not take responsibility. I explained that I’m not an expert; I simply reported what I observed and requested that they inspect the car properly. Unfortunately, that was the end of their assistance. Given the lack of accountability, I then contacted Norman (Pre-Owned Manager) to express my disappointment. I bought this vehicle in April 2024, and within less than a year, it has been back to the dealership over four times, including one major breakdown. I expressed my concern that once the service plan expires, these recurring issues will become my financial burden. Norman promised to get back to me — two months later, I have still not received any feedback. Shortly after the button malfunction incident, my air conditioner started making strange noises. I booked the car in again and mentioned the button issue. This time, Emily (Sales Advisor) informed me that the aircon issue was fixed but that they couldn’t find any fault with the buttons — adding that it looked like “something had spilled,” and they cleaned it. This is completely unacceptable — Mercedes-Benz previously denied any spill, yet their own workshop later admitted it. When I asked Emily to have Tanya call me, I never received that call either. To make matters worse, when I got home, I realized that my son’s Samsung phone, which had been left in the car’s compartment, was missing. I immediately called the dealership, and once again, Ouma told me Emily would call back — she never did. Today, I called again and asked to speak to the Dealer Principal Jean Van Dyk. Ouma said he was not in, but when I obtained his number and called, he told me he was actually at work. I explained everything from the start, and he showed no concern or willingness to assist, merely repeating that the dealership “would never spill anything in a car” and that they warn clients to remove valuables — completely avoiding accountability. This entire experience has been beyond disappointing. The staff are unresponsive, dismissive, and dishonest, and the lack of accountability is alarming. I am part of a group of 50 female Mercedes-Benz owners who proudly represent the brand through our charity work and community engagements — essentially promoting Mercedes-Benz for free. However, this experience has completely shattered my confidence in the brand. If this is how Mercedes-Benz treats loyal customers, perhaps we should all consider moving to BMW, where customer care and integrity still mean something. I no longer want this car — it has a troubling history that Mercedes-Benz Centurion is clearly concealing, and I feel completely failed and disrespected by both the dealership and MBSA. Mercedes-Benz Centurion has dragged a prestigious brand into the mud.
71 replies
13 months ago
Unacceptable Delays and Insulting Compensation – Disappointed with Lift Airlines
I had an extremely disappointing experience with Lift Airlines. I booked a flight to Johannesburg to attend an important event at 22:00, with my flight scheduled to land at 21:00. I arrived at Cape Town International Airport at 16:00, only to be informed at check-in that my flight had been moved to 20:50, meaning I would land at 23:00—completely missing my event. On top of that, we had to wait even longer for the aircraft to be refueled, adding further delays. As a result of this poor service, I was forced to book last-minute accommodation at Southern Sun for R1,700, an expense I would not have had if my flight had been on time. Despite raising my concerns with the airline, they offered me a mere R350 in travel credit as compensation—an insult given the actual inconvenience and financial loss I suffered. This was my first experience flying with Lift, and it was a terrible one. I drove hours to get to the airport, only to be met with frustration and unexpected costs. I gave the airline an opportunity to rectify the situation privately, but their response was completely inadequate. This level of service and disregard for passengers’ time and money is unacceptable. I will think twice before booking with Lift again and would caution others to do the same.
0 replies
15 months ago
Extremely Disappointing Service from Constantia Kloof Mercedes-Benz Dealership
I am beyond frustrated with the service I have received from Mercedes-Benz. On Friday, my car broke down due to overheating, and I immediately contacted the dealership for assistance. I requested a courtesy car so that I could continue with my daily responsibilities, and I was assured that someone would take me home while they diagnosed the issue. I was further told that if the problem was not resolved within a day, I would be provided with a courtesy car. Since then, I have received absolutely no proactive updates from the dealership. I have been the one chasing after them, following up multiple times, only to be met with empty promises and poor communication. On Saturday, I was told that neither the sales team nor the workshop operates on weekends, and that a courtesy car would be arranged for me first thing on Monday morning. Yet, Monday has come and gone, and I am still left without any assistance. This delay has caused me to miss work on Friday, Sunday, and Monday, and Mercedes-Benz does not seem to care. Mark, the salesperson, initially promised to arrange a car for me so I could go to work on Tuesday. However, when I followed up an hour ago, he suddenly changed his story, now saying they are still trying to determine the problem with my car before providing a courtesy vehicle. If that was the case from the beginning, why was I misled and strung along with false promises? I refused to accept this poor excuse and demanded a solution. Mark then assured me he would speak to his boss and get back to me—yet, an hour and 30 minutes later, I have heard nothing. I chose Mercedes-Benz because of its reputation for quality and exceptional customer service. Unfortunately, my experience has proven otherwise. The after-sales service is shockingly poor, and once you have purchased a car, it seems you no longer matter to them. This experience has been nothing short of frustrating, and I regret ever trusting Mercedes-Benz. I expect immediate action to rectify this situation.
0 replies
17 months ago
Unacceptable POOR Service and Repeated Failures to Resolve My Query
I am deeply disappointed with the service I’ve received from ABSA and feel compelled to share my experience after giving the bank numerous opportunities to make things right. It all started with a simple request to change my debit order date to the 25th. Despite sending the necessary documentation multiple times, the matter remains unresolved. As a result, I’ve incurred unnecessary charges, including R160 for every failed collection attempt. Last month alone, I paid a staggering R1,300 due to ABSA’s negligence. The customer service I endured while trying to resolve this issue was nothing short of appalling: Call 1: The first consultant hung up on me without providing assistance. Call 2: Koketso put me on hold for 41 minutes, only to hang up. Call 3: Freddie kept me on the line for 20 minutes with no progress made. Despite my requests, Team Leader Jeremiah Sibisi and Shantel Cooke refused to take my calls, claiming they were “busy.” After 23 more minutes of waiting, I finally spoke with Jeremiah. He promised that Koketso and Freddie would review their calls and issue a verbal apology. While I appreciated the gesture, the lack of urgency and professionalism is unacceptable. Jeremiah further promised on Thursday that my issue would be resolved and assured me on Friday that I would receive an update before the close of business. It is now Wednesday, and I have yet to receive any response or resolution. Adding to the frustration, I previously communicated with Anton, who promised me that the refund I was owed would be paid by October 23rd, 2024. That date has come and gone, and my refund remains unpaid. Despite giving ABSA ample time and opportunities to resolve this, I am left chasing after your team with no results. ABSA’s slogan, “Your story matters,” rings hollow when even managers refuse to take supervisor calls. How does my story matter if no one is willing to listen or take action? I have given ABSA numerous chances to resolve this issue, yet here I am, still waiting for a solution. If my request isn’t resolved immediately, I will move my account to a bank that values its clients and treats them with dignity and respect. To anyone considering ABSA, think twice. My experience shows that when you need help, you’ll likely face endless frustration and empty promises. Disappointed beyond words, Mrs Perman
56 replies
21 months ago
Exceptional Grooming Service 🐾
I'm absolutely thrilled with the mobile grooming services provided by Paws Gone Wild! Their team came to my house and worked magic on my three Pomeranians, leaving them looking and feeling like royalty. I was particularly impressed with their patience and gentle care when dealing with my newly adopted pup, who can be a bit anxious. They took the time to make him feel comfortable and relaxed, which was a huge relief. The convenience of having them come to my home was amazing, and their attention to detail, professionalism, and kindness were top-notch. I highly recommend Paws Gone Wild to anyone seeking a trustworthy and skilled mobile grooming service. Five stars and a big thank you from me and my happy, fluffy trio!
0 replies
22 months ago
Shocking Breach of Contract and Appalling Customer Service
I'm writing to express my extreme disappointment and frustration with DStv's recent handling of my account. Despite being a loyal customer for 8 years with a perfect payment record, my services were suddenly disconnected without notice. Your team had explicitly assured me that the recent decoder upgrade would not affect my services, and any prorata fees would be debited on my scheduled debit order date. However, I was left with disconnected services and a bogus "balance brought forward" claim. The customer service agent Maphuthi Mashalane I chatted with was unhelpful and unclear. I'm still awaiting a call from a supervisor to resolve this matter. *Beware* DStv's promises and assurances mean nothing. Loyalty is not valued, and contract terms are disregarded. Unacceptable! *Update:* I hope DStv takes my review seriously and takes immediate action to rectify this situation. Regards Sibongile Thenjekwayo
53 replies
25 months ago
Thero Protea Glen Boxer | Urgent Complaint and Request for Action Regarding Employee Misconduct
Good day I am writing to express my profound disappointment and distress following an incident that occurred at the Boxer Superstore Protea Glen on Saturday. This experience not only tarnished my view of Boxer's commitment to customer service but also left me questioning the adherence to basic retail conduct and the Customer Protection Act within your establishment. At approximately 16:40 on Saturday, I visited your store to purchase a birthday cake for my father. After selecting the cake, I approached the kiosk to pay due to long queues elsewhere. The queue was moving slowly due to system delays, and after some time, Supervisor Margaret advised me and other customers to move to till 13, which was then manned by a cashier named Thero. Despite being summoned by Margaret, Thero exhibited blatant disregard for her responsibilities, engaging in personal errands and displaying a lack of urgency to attend to waiting customers. Upon finally arriving at the designated till, Thero's interaction with me and other customers was markedly unprofessional. She refused to assist, citing a wet floor as a reason, and when addressed about her delay, responded with hostility and indifference to our concerns. Her demeanor was dismissive, her language disrespectful, and her attitude confrontational, escalating to the point of openly yelling and rebuking me for seeking assistance. This behavior starkly contravenes the principles of respect, professionalism, and customer service expected in the retail sector. It also breaches the Customer Protection Act's mandate for fair and courteous treatment of consumers. Thero's actions demonstrated a disregard for Boxer's code of conduct, which I presume advocates for integrity, respect, and accountability. In light of this incident, I urge Boxer Superstore to: 1. Conduct a thorough investigation into Thero's conduct, referencing the principles outlined in the Customer Protection Act and Boxer's own code of conduct. 2. Take appropriate disciplinary action against Thero for her misconduct, ensuring such behavior does not recur and tarnish Boxer's reputation further. 3. Provide me with a verbal apology from Thero in the presence of senior management, acknowledging the distress and inconvenience caused. 4. Ensure that Thero does not serve me or potentially other customers in the future, to prevent recurrence of such unpleasant incidents. I would appreciate a prompt response and resolution to this matter, including an update on the steps taken to address this situation. It is crucial for Boxer Superstore to maintain a reputation for respecting its customers and upholding the highest standards of service. Thank you for your attention to this serious matter. I look forward to your swift action and response. Sincerely, Sibongile
56 replies
26 months ago
Pontso's Outstanding Service - A True Reflection of ABSA's Values
Good Day I am writing to extend my deepest gratitude and appreciation for the exceptional service provided by Pontso in assisting me with my car insurance. In every interaction, Pontso exemplified professionalism, product knowledge, and a genuine commitment to customer satisfaction that truly sets her apart. What stood out most profoundly was her dedication to securing a fair premium for me, going above and beyond what I could have expected. Her approach was not only friendly and professional but also incredibly informative, ensuring I was well aware of all my options and the benefits involved. This level of service is rare and invaluable, making the entire process not just smooth, but truly reassuring. I was particularly impressed by how Pontso treated me with a high level of respect and attention as a valued client. This speaks volumes about her character and her adherence to Absa's core values, showcasing a profound understanding that every client's story matters. Her actions beautifully align with the new ABSA slogan, "Your story matters," reinforcing the narrative that you are a bank that genuinely cares about its people. It is people like Pontso who reinforce my belief in the Absa brand and what it stands for. I sincerely hope that her dedication and exceptional customer service are recognized within the company, as she is truly deserving of such acknowledgment. Thank you once again for fostering such a supportive and client-focused team. It is clear that under your leadership, our values are not just words but principles that guide your team's actions every day. Thank you again, Pontso Tsotetsi, for your exceptional customer service. Your assistance, hard work and dedication are truly appreciated. Kind Regards Sibongile
56 replies
28 months ago
Pathetic Service
Pathetic service if I could give 0 stars I would. I will never order an item online with Makro again as the courier they use is pathetic. I received a sms saying my parcel is on it’s way then a few min later I received a sms saying I was not available. This is not true as no one tried to call me and when I try calling Mandla the lying driver his number didn't go through. I complained at Wumdrop and they telling me that I NEED TO CALL MAKRO AND ARRANGE FOR ANOTHER DELIVERY. PATHETIC SO PATHETIC. I'll never order anything from Makro after so many bad reviews they still continue to use this useless delivery company 😡😡😡why would any brand want to be associated with such WOW!!!
129 replies
Review Distribution
5 Star
4 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (18.181818181818183%)
1 Star
14 (63.63636363636363%)