MC
Mercedes-benz Centurion
Claimed Business
MC
Mercedes-benz Centurion
Claimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Mercedes-benz Centurion
Mercedes-benz Centurion has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Mercedes-benz Centurion across 58 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSP
Sibongile P
1 reviews | Active since Jan 2020
3 Dec 2025, 13:56
Repeated Failures and Poor Service at Mercedes-Benz Centurion
I am extremely disappointed with the service I have received from Mercedes-Benz Centurion. I brought my Mercedes-Benz GLB 250 in multiple times within less than a year for recurring issues, including a warning light, button malfunctions, and aircon noise. Despite repeated visits: Staff repeatedly failed to take accountability or provide solutions. My sales advisor, Tanya, never returned my calls, and other staff, including the Dealer Principal Juan van Dyk and Workshop Manager Joe, gave conflicting information about the vehicle’s history. The dealership initially denied anything had spilled in the car, but later admitted “something spilled,” raising serious concerns about pre-sale inspections. A personal item — my son’s Samsung phone — went missing after one of the visits, and the dealership refused responsibility. I was offered R200 for petrol reimbur*****t despite repeated 80+ km trips. I have still not received a clear plan for resolution or meaningful compensation. While Mercedes-Benz South Africa (MBSA) offered goodwill in replacing my windscreen, the dealership itself has consistently shown dishonesty, poor record-keeping, and lack of accountability. This experience has caused emotional distress, wasted time, and financial inconvenience, and it has completely shaken my confidence in the brand. I have also escalated this matter directly to the CEO of Mercedes-Benz South Africa, in hopes of a fair and timely resolution. I am sharing this review to warn other customers and to document my experience. Advice to potential customers: Be cautious and ensure you document all interactions. This dealership has failed to uphold the standards expected of Mercedes-Benz.
Helpful (0)
|Replies (0)SP
Sibongile P
1 reviews | Active since Jan 2020
3 Dec 2025, 13:56
Repeated Failures and Poor Service at Mercedes-Benz Centurion
I am extremely disappointed with the service I have received from Mercedes-Benz Centurion. I brought my Mercedes-Benz GLB 250 in multiple times within less than a year for recurring issues, including a warning light, button malfunctions, and aircon noise. Despite repeated visits: Staff repeatedly failed to take accountability or provide solutions. My sales advisor, Tanya, never returned my calls, and other staff, including the Dealer Principal Juan van Dyk and Workshop Manager Joe, gave conflicting information about the vehicle’s history. The dealership initially denied anything had spilled in the car, but later admitted “something spilled,” raising serious concerns about pre-sale inspections. A personal item — my son’s Samsung phone — went missing after one of the visits, and the dealership refused responsibility. I was offered R200 for petrol reimbur*****t despite repeated 80+ km trips. I have still not received a clear plan for resolution or meaningful compensation. While Mercedes-Benz South Africa (MBSA) offered goodwill in replacing my windscreen, the dealership itself has consistently shown dishonesty, poor record-keeping, and lack of accountability. This experience has caused emotional distress, wasted time, and financial inconvenience, and it has completely shaken my confidence in the brand. I have also escalated this matter directly to the CEO of Mercedes-Benz South Africa, in hopes of a fair and timely resolution. I am sharing this review to warn other customers and to document my experience. Advice to potential customers: Be cautious and ensure you document all interactions. This dealership has failed to uphold the standards expected of Mercedes-Benz.
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Replies (0)mM
mmaphuti M
1 reviews | Active since Jan 2020
10 Nov 2025, 12:54
Denies service within warranty cover
I believe they owe me my last service. It was denied as my KM were low. The warranty clearly states 100km or 5years which ever comes first. I was on 62km however I was on the last date of 5years. My service was denied based on only km and the duration was dismissed.
Helpful (0)
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mmaphuti M
1 reviews | Active since Jan 2020
10 Nov 2025, 12:54
Denies service within warranty cover
I believe they owe me my last service. It was denied as my KM were low. The warranty clearly states 100km or 5years which ever comes first. I was on 62km however I was on the last date of 5years. My service was denied based on only km and the duration was dismissed.
0
Replies (0)VN
Veloshnee N
1 reviews | Active since Jan 2020
22 May 2025, 11:01
Mercedes Centurion POOR after service
I purchased a vehicle with Yash Rattan from Merc Centurion in Jan 2024. I have been requesting to spare keys since than and all i ever get is making arrangements but nothing gets done about it or even a follow up until I message again. She supposed to make arrangements to get my car to another dealership to sort and this was also not done.
Helpful (0)
|Replies (0)VN
Veloshnee N
1 reviews | Active since Jan 2020
22 May 2025, 11:01
Mercedes Centurion POOR after service
I purchased a vehicle with Yash Rattan from Merc Centurion in Jan 2024. I have been requesting to spare keys since than and all i ever get is making arrangements but nothing gets done about it or even a follow up until I message again. She supposed to make arrangements to get my car to another dealership to sort and this was also not done.
0
Replies (0)JGdP
Juan Gysbert du Preez
1 reviews | Active since Jan 2020
8 Apr 2025, 12:33
Be careful of buying a pre-owned vehicle
I would have given ZERO if i had the option. I would reccomend not trying to buy a vehicle from them as I had a very bad experience. I went and had a look at a 2012 White Mercedes SLK 200 on Friday. I could not drive the vehicle because the vehicle was being serviced and had to go through the test. I indicated that I am very interrested to buy the car cash. Ruddy never e-mailed be the service history or information as he promised. I phoned the select sales manager and he just said sorry, the salesman fight amongst each other to close sales/ deals. This is very unprofessional indeed. Ruddy (salesman). I contacted him on Monday and he said that they are still busy with the service. Tuesday I just get a Whatsapp. "Sorry car is sold." Al he had to do is call me as I indicated that I want the car before selling it. Surely it is just good practice to find out before selling the vehicle. Do they not write on a board that they have a potential buyer so that the other salesman know about it. BAD communication between salesman and very *********.
Helpful (0)
|Replies (0)JGdP
Juan Gysbert du Preez
1 reviews | Active since Jan 2020
8 Apr 2025, 12:33
Be careful of buying a pre-owned vehicle
I would have given ZERO if i had the option. I would reccomend not trying to buy a vehicle from them as I had a very bad experience. I went and had a look at a 2012 White Mercedes SLK 200 on Friday. I could not drive the vehicle because the vehicle was being serviced and had to go through the test. I indicated that I am very interrested to buy the car cash. Ruddy never e-mailed be the service history or information as he promised. I phoned the select sales manager and he just said sorry, the salesman fight amongst each other to close sales/ deals. This is very unprofessional indeed. Ruddy (salesman). I contacted him on Monday and he said that they are still busy with the service. Tuesday I just get a Whatsapp. "Sorry car is sold." Al he had to do is call me as I indicated that I want the car before selling it. Surely it is just good practice to find out before selling the vehicle. Do they not write on a board that they have a potential buyer so that the other salesman know about it. BAD communication between salesman and very *********.
0
Replies (0)LM
Lesego M
1 reviews | Active since Jan 2020
12 Feb 2025, 20:27
Horrible Service from Branch Manager. DO NOT BUY FROM THIS BRANCH.
Dear Mercedes-Benz South Africa Customer Service, I am writing to formally express my extreme dissatisfaction with the service I recently received at Mercedes Benz Centurion when I took my GLC 300d 2024 for servicing. Upon collecting my vehicle, the service advisor merely handed me the keys, had me sign the handover documents, and pointed to where my car was parked. At no point did he accompany me for a proper inspection of the vehicle, which is standard procedure. Unfortunately, when I arrived home, I discovered that my car had scratches and dents that were not there before the service. I immediately called the dealership and later went in person to address the issue. To my disappointment, the manager dismissed my concerns, showing me a vague and unclear video as supposed proof that my car was in perfect condition when I collected it. However, given that the correct handover process was not followed, this footage does not absolve them of responsibility. To make matters worse, about a week later, my car suddenly stopped moving. I immediately contacted Mercedes-Benz, and my vehicle was collected on Friday morning. However, despite more than 48 hours passing (by Tuesday), I was informed that I would not be provided with a courtesy car, leaving me without transportation. I am paying a monthly installment for a car that is less than a year old, yet due to the dealership’s incompetence, I am now forced to spend additional money on Uber to get to work. This is completely unacceptable, and I refuse to bear the financial and personal burden of an issue that is entirely the fault of Mercedes-Benz. I demand the following: 1. A clear resolution regarding the damage to my car. I took a scratch-free car in for service and received it back damaged. The lack of a proper handover process means the dealership cannot simply dismiss my claim. 2. Immediate provision of a courtesy vehicle while my car is being repaired. I should not have to suffer due to a defect that occurred so soon after your service. 3. Accountability from the dealership and service advisor, whose lack of professionalism and disregard for proper procedures have resulted in this situation. I expect a prompt response and a resolution within 48 hours, failing which I will escalate this matter further. I trust that Mercedes-Benz South Africa values its customers and will take the necessary steps to address my concerns without delay. Kindly treat this matter with urgency.
Helpful (0)
|Replies (0)LM
Lesego M
1 reviews | Active since Jan 2020
12 Feb 2025, 20:27
Horrible Service from Branch Manager. DO NOT BUY FROM THIS BRANCH.
Dear Mercedes-Benz South Africa Customer Service, I am writing to formally express my extreme dissatisfaction with the service I recently received at Mercedes Benz Centurion when I took my GLC 300d 2024 for servicing. Upon collecting my vehicle, the service advisor merely handed me the keys, had me sign the handover documents, and pointed to where my car was parked. At no point did he accompany me for a proper inspection of the vehicle, which is standard procedure. Unfortunately, when I arrived home, I discovered that my car had scratches and dents that were not there before the service. I immediately called the dealership and later went in person to address the issue. To my disappointment, the manager dismissed my concerns, showing me a vague and unclear video as supposed proof that my car was in perfect condition when I collected it. However, given that the correct handover process was not followed, this footage does not absolve them of responsibility. To make matters worse, about a week later, my car suddenly stopped moving. I immediately contacted Mercedes-Benz, and my vehicle was collected on Friday morning. However, despite more than 48 hours passing (by Tuesday), I was informed that I would not be provided with a courtesy car, leaving me without transportation. I am paying a monthly installment for a car that is less than a year old, yet due to the dealership’s incompetence, I am now forced to spend additional money on Uber to get to work. This is completely unacceptable, and I refuse to bear the financial and personal burden of an issue that is entirely the fault of Mercedes-Benz. I demand the following: 1. A clear resolution regarding the damage to my car. I took a scratch-free car in for service and received it back damaged. The lack of a proper handover process means the dealership cannot simply dismiss my claim. 2. Immediate provision of a courtesy vehicle while my car is being repaired. I should not have to suffer due to a defect that occurred so soon after your service. 3. Accountability from the dealership and service advisor, whose lack of professionalism and disregard for proper procedures have resulted in this situation. I expect a prompt response and a resolution within 48 hours, failing which I will escalate this matter further. I trust that Mercedes-Benz South Africa values its customers and will take the necessary steps to address my concerns without delay. Kindly treat this matter with urgency.
0
Replies (0)SM
Seta M
1 reviews | Active since Jan 2020
20 Dec 2024, 07:55
Dikeledi Phetla Is A Superstar
I recently had the absolute pleasure of being assisted by Dikeledi Phetla at Mercedes-Benz Centurion, and I cannot express enough how incredible she was! My morning started off as a disaster when a 2L bottle spilled in my laptop bag, causing chaos everywhere. But Dikeledi truly saved the day. She didn’t hesitate to help me clean up, even going as far as wiping the floor where the bag was leaking. Her kindness and proactive attitude were genuinely heartwarming. She went above and beyond by ensuring I had a cup of coffee to calm me down and even arranged transportation so I could still get to work, as I had just dropped my car off for a service. Her support didn’t stop there—when I hadn’t received my car back the next day due to delays, she showed such compassion and took time to assist me again. Dikeledi epitomizes outstanding customer service. She went out of her way to ensure my experience was as smooth as possible despite my challenging circumstances. I genuinely hope Mercedes-Benz Centurion recognizes her exceptional dedication and rewards her with a raise, promotion, or well-deserved recognition. She’s a true superstar, and they’re lucky to have her!
Helpful (0)
|Replies (0)SM
Seta M
1 reviews | Active since Jan 2020
20 Dec 2024, 07:55
Dikeledi Phetla Is A Superstar
I recently had the absolute pleasure of being assisted by Dikeledi Phetla at Mercedes-Benz Centurion, and I cannot express enough how incredible she was! My morning started off as a disaster when a 2L bottle spilled in my laptop bag, causing chaos everywhere. But Dikeledi truly saved the day. She didn’t hesitate to help me clean up, even going as far as wiping the floor where the bag was leaking. Her kindness and proactive attitude were genuinely heartwarming. She went above and beyond by ensuring I had a cup of coffee to calm me down and even arranged transportation so I could still get to work, as I had just dropped my car off for a service. Her support didn’t stop there—when I hadn’t received my car back the next day due to delays, she showed such compassion and took time to assist me again. Dikeledi epitomizes outstanding customer service. She went out of her way to ensure my experience was as smooth as possible despite my challenging circumstances. I genuinely hope Mercedes-Benz Centurion recognizes her exceptional dedication and rewards her with a raise, promotion, or well-deserved recognition. She’s a true superstar, and they’re lucky to have her!
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Replies (0)KM
Kgaugelo M
1 reviews | Active since Jan 2020
29 Aug 2024, 07:55
Mercedes Benz Centurion
I want to share my disappointment with Mercedes Benz Centurion. In November 2023, I took my car in for back break pads replacement. Then I was told that my rear tyres were worn out. Upon collecting the car, I discovered that the worn out tyres given back to me were not mine. I complained about this and my sanity and honesty was questioned by the Service Manager. In June thus year, I took my car for service and two weeks back, I got a warning that my brake pads are worn out. Imagine the very rear brake pads that I complained about in November are now worn out which means these pads lasted for only 1year six months. I didn't bother to go back to them because they said, if I am not satisfied, I can refer my compliant to the next level. I am at a point where, I want to get rid of my car, sell it and buy another brand that will respect my loyalty as a customer
Helpful (0)
|Replies (0)KM
Kgaugelo M
1 reviews | Active since Jan 2020
29 Aug 2024, 07:55
Mercedes Benz Centurion
I want to share my disappointment with Mercedes Benz Centurion. In November 2023, I took my car in for back break pads replacement. Then I was told that my rear tyres were worn out. Upon collecting the car, I discovered that the worn out tyres given back to me were not mine. I complained about this and my sanity and honesty was questioned by the Service Manager. In June thus year, I took my car for service and two weeks back, I got a warning that my brake pads are worn out. Imagine the very rear brake pads that I complained about in November are now worn out which means these pads lasted for only 1year six months. I didn't bother to go back to them because they said, if I am not satisfied, I can refer my compliant to the next level. I am at a point where, I want to get rid of my car, sell it and buy another brand that will respect my loyalty as a customer
0
Replies (0)NM
Nyiketani M
1 reviews | Active since Jan 2020
19 Aug 2024, 10:14
Unhappy Customer
On the 30/04/2024 I took my car for a service at Mercedes Benz Centurion, only for 2 weeks later the car has run out of oil and it had to be refilled. Yesterday my car was losing power and when he checked the car, He found the dirty diesel filter and air filter which shows the car was not serviced at all. I just paid for nothing.
Helpful (0)
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Nyiketani M
1 reviews | Active since Jan 2020
19 Aug 2024, 10:14
Unhappy Customer
On the 30/04/2024 I took my car for a service at Mercedes Benz Centurion, only for 2 weeks later the car has run out of oil and it had to be refilled. Yesterday my car was losing power and when he checked the car, He found the dirty diesel filter and air filter which shows the car was not serviced at all. I just paid for nothing.
0
Replies (0)