LM
Lesego M
Active since Oct 2022
10
Reviews
0
Industries
Reviews
10 reviews14 months ago
Horrible customer service from Mercedes Benz Centurion
Dear Mercedes-Benz South Africa Customer Service, I am writing to formally express my extreme dissatisfaction with the service I recently received at Mercedes Benz Centurion when I took my GLC 300d 2024 for servicing. Upon collecting my vehicle, the service advisor merely handed me the keys, had me sign the handover documents, and pointed to where my car was parked. At no point did he accompany me for a proper inspection of the vehicle, which is standard procedure. Unfortunately, when I arrived home, I discovered that my car had scratches and dents that were not there before the service. I immediately called the dealership and later went in person to address the issue. To my disappointment, the manager dismissed my concerns, showing me a vague and unclear video as supposed proof that my car was in perfect condition when I collected it. However, given that the correct handover process was not followed, this footage does not absolve them of responsibility. To make matters worse, about a week later, my car suddenly stopped moving. I immediately contacted Mercedes-Benz, and my vehicle was collected on Friday morning. However, despite more than 48 hours passing (by Tuesday), I was informed that I would not be provided with a courtesy car, leaving me without transportation. I am paying a monthly installment for a car that is less than a year old, yet due to the dealership’s incompetence, I am now forced to spend additional money on Uber to get to work. This is completely unacceptable, and I refuse to bear the financial and personal burden of an issue that is entirely the fault of Mercedes-Benz. I demand the following: 1. A clear resolution regarding the damage to my car. I took a scratch-free car in for service and received it back damaged. The lack of a proper handover process means the dealership cannot simply dismiss my claim. 2. Immediate provision of a courtesy vehicle while my car is being repaired. I should not have to suffer due to a defect that occurred so soon after your service. 3. Accountability from the dealership and service advisor, whose lack of professionalism and disregard for proper procedures have resulted in this situation. I expect a prompt response and a resolution within 48 hours, failing which I will escalate this matter further. I trust that Mercedes-Benz South Africa values its customers and will take the necessary steps to address my concerns without delay. Kindly treat this matter with urgency.
0 replies
14 months ago
Horrible Service from Branch Manager. DO NOT BUY FROM THIS BRANCH.
Dear Mercedes-Benz South Africa Customer Service, I am writing to formally express my extreme dissatisfaction with the service I recently received at Mercedes Benz Centurion when I took my GLC 300d 2024 for servicing. Upon collecting my vehicle, the service advisor merely handed me the keys, had me sign the handover documents, and pointed to where my car was parked. At no point did he accompany me for a proper inspection of the vehicle, which is standard procedure. Unfortunately, when I arrived home, I discovered that my car had scratches and dents that were not there before the service. I immediately called the dealership and later went in person to address the issue. To my disappointment, the manager dismissed my concerns, showing me a vague and unclear video as supposed proof that my car was in perfect condition when I collected it. However, given that the correct handover process was not followed, this footage does not absolve them of responsibility. To make matters worse, about a week later, my car suddenly stopped moving. I immediately contacted Mercedes-Benz, and my vehicle was collected on Friday morning. However, despite more than 48 hours passing (by Tuesday), I was informed that I would not be provided with a courtesy car, leaving me without transportation. I am paying a monthly installment for a car that is less than a year old, yet due to the dealership’s incompetence, I am now forced to spend additional money on Uber to get to work. This is completely unacceptable, and I refuse to bear the financial and personal burden of an issue that is entirely the fault of Mercedes-Benz. I demand the following: 1. A clear resolution regarding the damage to my car. I took a scratch-free car in for service and received it back damaged. The lack of a proper handover process means the dealership cannot simply dismiss my claim. 2. Immediate provision of a courtesy vehicle while my car is being repaired. I should not have to suffer due to a defect that occurred so soon after your service. 3. Accountability from the dealership and service advisor, whose lack of professionalism and disregard for proper procedures have resulted in this situation. I expect a prompt response and a resolution within 48 hours, failing which I will escalate this matter further. I trust that Mercedes-Benz South Africa values its customers and will take the necessary steps to address my concerns without delay. Kindly treat this matter with urgency.
0 replies
20 months ago
Horrible, Always late!
This company does not even deserve 1 star. They are the most unreliable, and inefficient courier service I’ve ever used! Not to mention how rude the customer services agents in Pretoria are. I waited for more than a week and they kept on sending me messages saying my parcel is out for delivery. If Clicks and Adidas will continue using this company, they can say goodbye to my online orders!!
0 replies
21 months ago
Almost impossible to claim.
I have been paying my premium on time and never missed a payment. My phone got ****** and I thought claiming would be as easy as setting up the insurance, I was totally wrong. They assigned a guy named Kabelo Motsahae to handle my claim, a nightmare to work with. The guy does not update me on details of my claim, instead I keep calling the call centre and they keep putting me on hold. I have spend over R200 airtime trying to get updates about my claim and nothing, they keep telling me Kabelo is on the phone with a client, I wonder if I am not a client or there's a certain criteria they use to segregate. He finally calls me 2 business days later with no update and that's because I have been calling the call centre none stop. Also, I have provided pictuees of everything required including the case number but he says the puctures provided of the affidavit are not illegible because the image is low quality. I DONT HAVE A PHONE, ofcause the pictures won't have great quality I'm using my helpers phone to take pictures, the case number is visible what is difficult with verifying via the case number?? I'm ready to cancel this insurance for all the other stuff I have insured because surely should anything happen to them I will not even be able to claim instead they will make the entire situation more frustrating!!!!! Claiming for insurance after paying every month on time should not be this frustrating!! Improve your communication channels!! And better yet, get better consultants.
0 replies
21 months ago
Very efficient
Very efficient. I was assisted by Maxwell Mmako and I can’t fault him on anything at all. He assisted me and delivery was done swiftly. Would definitely recommend.
53 replies
36 months ago
****
I had the worst experience with China Mall Online. First I bought a table and they told me there was an error on their website the table I paid for is not available and I had to choose an alternative which is an inconvenience cause I initially wanted to buy a dining table now I’m being forced to buy a coffee table. Fine, I wait for over 2 weeks for delivery, third week they finally deliver and when I assembly the table is BROKEN. I’ve been waiting over 4 weeks now for a resolution and they have now resorted to ignoring my messages! Pathetic Service from China mall online, don’t waste your time browsing their website cause you might pay for something nonexistent!!! I’m now sitting with a broken table and I’ve lost my money!!!!!
0 replies
41 months ago
The Fix Witbank
I received the worst customer service from Mbali in The Fix Witbank. I wanted to buy sandals and they were the last ones in stock and had no tag. I had to wait in line for almost 30mins whilst I was running late to work, I am a health worker for goodness sake. The lady assisting me was actually cordial as she tried to find the shoes and even asked thee Mbali for assistance but she kept ignoring her and it took her looooong cause I’m assuming she’s not familiar with the system. Worst service and I’m definitely not returning. All this time she was giving me attitude saying why am I in a hurry their need to do their job in peace. She was even backchatting me in Zulu
132 replies
41 months ago
Exceptional service from Muhamed
Kudos to Mohamed from Euro Bath and Tile in Secunda. You made my shopping experience exceptional and went over and above to ensure I get my order in time. Much appreciated.
0 replies
42 months ago
C200 ENGINE PROBLEM
My husband bought me the C200 2022 brand new in March at McCarthy Kunene Witbank. My car is only at 13000 km but I’m experiencing engine problems. The car is shaking like crazy. We called McCarthy Kunene Witbank at 7:30am so they come take the car the guy came at 10AM! I had to get to work but this guy took his time to arrive and gave us lousy excuses. Now Mercedes Benz is telling me some lousy story about waiting 48hrs to know if I’ll get a courtesy car. I NEED TO DRIVE TO WORK EVERYDAY. Why am I being inconvenienced because of your incompetence??? This car is BRAND NEW & HASNT EVEN BEEN TO SERVICE!!! PATHETIC SERVICE FROM MERCEDES BENZ, one would expect better from a luxury brand!!! WHAT A SHAME! I WOULDNT RECOMMEND, NOW IM EVEN CONSIDERING CHANGING CAR BRANDS BECAUSE THIS IS NONSENSE.
0 replies
43 months ago
Worst WIFI ever
Worst WiFi ever. Don’t even try it. Consultants are super rude and will never give you a solution.
0 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (80%)