Mercedes-Benz Century city has a very bad operation and service.

Mercedes-Benz Century city has a very bad operation and service.

I dropped my car off at the Mercedes-Benz Century City on 14 October 2024 to the service advisor ( Satish Parbhoo) regarding the gear and radio buttons problem. So Satish Parbhoo mentioned to me the parts will be ordered and it will take 3 to 4 days to get to them. I have to leave my car. I said fine. So I asked him to check what is wrong with the Radio and let me know by Tuesday the 15th 2024. On Tuesday I have to call him almost 5 time dropping off messages. No call back from him and one thing with Century City. You will stay on the phone for almost 5 minutes for somebody to pick up. Very poor service customer service I receive during those. Period. On Wednesday 16 October 2024 I called for Satish Parbhoo and the receptionist will leave him a message to call me back and he did not call me back the whole of that day till 4 o’clock or 4:30 where when they close at 5 o’clock, that’s when he call me to say they cannot fix the Radio. This is when I started getting worried about the level of customer service. I’m receiving already from Mercedes-Benz Century City.

On Friday, 18 October 2024 Satish Parbhoo called me around 12:00 to say my car will be done by 15:00 and I went there at 3:30 to fetch the car paid signed the documentation and left while I was on the freeway in traffic I found out that my LCD on the radio has ink on them and I call Satish Parbhoo to inform him and he said bring it back on Monday.

On Monday 15 October 2024 I I showed him the damage and now you start coming with an excuse and technical reason to say they are not the one responsible for that but when I drop my car, my LCD on the radio was totally fine but after they check it. There was an ink on the LCD. And Satish Parbhoo called his workshop manager Dean Guimaraes I explained to him as well when I drop off this the car there was no ink on the LCD. I need also deny responsibility so I asked him to write an incident report to tell me what was the journey and the process they used to repair or to check my car, till today, Thursday 24 October 2024 I have not heard from both of them

I would never recommend anyone to take the car for service at the Mercedes-Benz Century City. Your car will be worse than when it went there. I promise you that.

And I’m following this with the lawyers