Horrifying experience at the dealership

I’m writing this email in tears over what transpired at Mercedes Benz Garden City Motors in Pietermaritzburg.

They have no regard for their customers – they treat us like ****.

It first started when I personally went there to inform them that I have a brake light (check brake pad wear).

They said I must bring it in for them to check….I did that and they told me that my brakes are bad and I must book it in….

I booked it in and got todays date……

Car went in……..I called at 08h30 and Nokulunga told me that the car is up on the ramp and I said thank you…….

Usually they will call and give you a status update……today that was not the case…….

I called again after 13h00 worried that I have not received any update……….

To my horror a lady called Nonku was so professional, she said Ms. Ngcobo I’m aware that you have been calling, please drop the call I will go and find out what is going on and call you back.

Yes she did call me, and I nearly dropped dead when she told me that they don’t have parts…..

Since I didn’t have a car I called an Uber and went to the dealership.

The person who was supposed to give me progress report (Fowzia) told me that she is so sorry, she has been dialing my number wrong all this time…..

What is more horrifying is that I was supposed to drive to the funeral today……..I’m not going to miss my Granny’s funeral because of their incompetence.

The least they could have done was to give me a loan car and let me be on my way…..even now I don’t know when I’m going to get my car back while still going to embark on a 6 hour trip to the funeral.

When I spoke to the Service Manager – the guy was so relaxed, he made few calls and located the parts in Pinetown while I was standing infront of him. Why was that hunt for spares not done from the morning? Only God knows the answer to that…….

They have really lost me as a customer

****ed off client Hlengiwe Ngcobo 0722177970 – GLA 200 – ND 781723