HN
Hlengiwe N
Active since Feb 2010
9
Reviews
0
Industries
Reviews
9 reviews36 months ago
Horrifying experience at the dealership
I’m writing this email in tears over what transpired at Mercedes Benz Garden City Motors in Pietermaritzburg. They have no regard for their customers – they treat us like ****. It first started when I personally went there to inform them that I have a brake light (check brake pad wear). They said I must bring it in for them to check….I did that and they told me that my brakes are bad and I must book it in…. I booked it in and got todays date…… Car went in……..I called at 08h30 and Nokulunga told me that the car is up on the ramp and I said thank you……. Usually they will call and give you a status update……today that was not the case……. I called again after 13h00 worried that I have not received any update………. To my horror a lady called Nonku was so professional, she said Ms. Ngcobo I’m aware that you have been calling, please drop the call I will go and find out what is going on and call you back. Yes she did call me, and I nearly dropped dead when she told me that they don’t have parts….. Since I didn’t have a car I called an Uber and went to the dealership. The person who was supposed to give me progress report (Fowzia) told me that she is so sorry, she has been dialing my number wrong all this time….. What is more horrifying is that I was supposed to drive to the funeral today……..I’m not going to miss my Granny’s funeral because of their incompetence. The least they could have done was to give me a loan car and let me be on my way…..even now I don’t know when I’m going to get my car back while still going to embark on a 6 hour trip to the funeral. When I spoke to the Service Manager – the guy was so relaxed, he made few calls and located the parts in Pinetown while I was standing infront of him. Why was that hunt for spares not done from the morning? Only God knows the answer to that……. They have really lost me as a customer ****ed off client Hlengiwe Ngcobo 0722177970 – GLA 200 – ND 781723
0 replies
48 months ago
Bad service by the non-existant Claims Dept
I dont know why Momentum took over Alexander Forbes because we are really battling with the service. To log a simple claim becomes a mamoth task for them. 2 of their consultants namely Gugu Mothibe, Boitumelo Moalusi have all written to claims dept to assist me with registering my claim, till today no one has bothered to assist me. Not even once I've failed to pay the required premium but this is the type of service I;m subjected to. Momentum please wake up and service your clients as required. I'm so dissapointed in the type of service im getting from you!!!!!
134 replies
68 months ago
Disgusting service
There is nothing nice about the service that one is receiving from your Branch in Liberty Mall in pietermaritzburg. I'm almost 8 months pregnant but I'm made to stand on the line. What makes things worse is that it's a female that is telling me that I have to be 9 months in order to be given special treatment. My question is how many pregnant women come to renew their disks? Surely an exception and common sense should kick in. Here I am in a line for almost 2 hours in the sun with no chairs. If one sees a need to caĺl me I'm available on 0722177970
0 replies
69 months ago
Non existant Facebook Messenger platform
Ive been inboxing them asking for Agent Zico to call me but they are completely ignoring me. I loaded a claim and still no response. Im highly pregnant while they are doing all this. What will it take to get that requested phonecall? My unborn baby dying? Rubbish service while i pay them premiums monthly
53 replies
132 months ago
Efficient Service
I would like to extend my appreciation for a good service that I received from Trevor Ngcobo...he went out of his way to make sure i drive away with my dream car.....keep up the good work. I'm really enjoying my GLA 200 Mercedes......Happy Client
0 replies
132 months ago
Nightmare
I didn't know trying to put your life in order can be such a nightmare. On Thursday 7th of June i walked in to Boom Street Branch in PMB....i told them i have settled my Credit Card....i would like to close the account and get the settlement letter. Up to this day i have not received the settlement letter, i have done everything they have asked me to do. Called the Lifestyle Protector to cancel the plan, called the Dept protection, ive informed all the role players. But other than being attended by their rude and unprofessional staff i still don't have my settlement letter and the proof that the account has been closed in writing. I just cant stand FNB anymore, they have just given more reasons to close my cheque account as well.
76 replies
132 months ago
Poor service by staff members at the branch
Yesterday i went to the Hayfields branch to close my Credit card, when i got there, there was no one at the reception, i took a seat to be attended by a consultant. Then an African guy walked in and started talking to the coloured lady inquiring about something.....surprisingly the lady listened and even called Rooksana to the picture....to cut the story short, Rooksana ended up attending to the guy ignoring us who were sitting and waiting to be attended. I find that behaviour pathetic......i was glad that atleast i went to Std Bank to close the account....can you please attend to this odd behaviour which is happening at Hayfields branch.
76 replies
132 months ago
Restoration of my faith
I would like to thank Nedbank Hayfields Branch (Meena the Branch Manager and Shantal Bob Chetty not forgetting Roshan Sewmangal. These employees combined went out of their way to make sure that i had the money in my account today. This act alone restored my faith with Nedbank because i was planning to move my account to another bank.
76 replies
134 months ago
Worst service ever
I'm utterly disgusted by the way i was treated by Autopage. 1stly they did not have a courtesy to inform me that they did not find money in my account - which was due to being double debited by MFC, which they corrected & reversed the amount....water under the bridge. When you deal with a reputable company they will give you a courtesy call or sms 4 that matter informing you, then you make arrangements 4 another run or deposit directly 2 them.....this was not done in my case. I only noticed when people started saying they've been trying to send me Whatsapps and they are not going through.... this was Thursday very late & when i called the call centre i was made 2 hold for 30 minutes before i could speak 2 an agent. I was without a working phone till Tuesday....and the 1st thing i did @ the office was 2 transfer the money. Still nothing....no communication what's so ever....FB responses were some automated generic bullshit that they send 2 everyone who complains. Then Wednesday i got a message saying they have received the money and services will be restored. My question is, am i not worth the call? For 10 years of being a loyal customer......is there a credit controller employed?
76 replies
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5 Star
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4 Star
0 (0%)
3 Star
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3 (33.333333333333336%)
1 Star
4 (44.44444444444444%)