GC
Garden City Motors - Mercedes-Benz Dealership
Unclaimed Business
GC
Garden City Motors - Mercedes-Benz Dealership
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Garden City Motors - Mercedes-Benz Dealership
Garden City Motors - Mercedes-Benz Dealership has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Garden City Motors - Mercedes-Benz Dealership across 8 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMZ
Mvelo Z
1 reviews | Active since Jan 2020
12 Nov 2025, 13:26
**** service
Never ever using this branch to service my car again. What is the point of bringing a car in at 6:45am if even now i still have not received it? Even worse its written out of town for a reason. Service advisor is just nonsense
Helpful (0)
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Mvelo Z
1 reviews | Active since Jan 2020
12 Nov 2025, 13:26
**** service
Never ever using this branch to service my car again. What is the point of bringing a car in at 6:45am if even now i still have not received it? Even worse its written out of town for a reason. Service advisor is just nonsense
0
Replies (0)AL
Adhir L
1 reviews | Active since Jan 2020
3 Nov 2024, 19:28
Mercedes Benz Garden City Motors
Horrible place to take your vehicle. Having the expectation of getting your vehicle fixed by the agents will make you have a peace of mind. However at this dealership the amount of *****ery that goes on at the workshop is absolutely shocking. The after sales service is terrible. Because of the pathetic service I received here I would never ever buy another Mercedes Benz vehicle again Also the service manager, Imran pushes vehicles out of service plan to another workshop for repairs and services.
Helpful (0)
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Adhir L
1 reviews | Active since Jan 2020
3 Nov 2024, 19:28
Mercedes Benz Garden City Motors
Horrible place to take your vehicle. Having the expectation of getting your vehicle fixed by the agents will make you have a peace of mind. However at this dealership the amount of *****ery that goes on at the workshop is absolutely shocking. The after sales service is terrible. Because of the pathetic service I received here I would never ever buy another Mercedes Benz vehicle again Also the service manager, Imran pushes vehicles out of service plan to another workshop for repairs and services.
0
Replies (0)bB
busisiwe B
1 reviews | Active since Jan 2020
15 Sept 2024, 20:55
Disheartening Service
I am writing to express my deep disappointment and frustration with the level of service and treatment my elderly mother has received from your dealership. Given Mercedes-Benz's reputation as a luxury brand, we expected a much higher standard of service, especially considering her long-standing loyalty to your brand. On August 8th, 2024, my mother brought her car in for service. On Saturday, August 10th, the car had a mechanical failure and had to be towed back to your dealership. Since then, it has been 5 weeks of continuous follow-ups by my mother, with very little communication or updates provided by your team. She has been told repeatedly that a part is on order from Germany, but no clear timeline or resolution has been offered. Adding to the inconvenience, no courtesy car was offered to her during this period. When she finally received one on September 6th, she was required to pay R2000.00 and was informed that she could only use it for a week. This lack of support is both surprising and disappointing. Given that her car has been regularly serviced at Mercedes, I fail to understand why this issue wasn’t anticipated or resolved more swiftly. It is highly disappointing that such a well-regarded brand has failed to meet even the most basic customer service expectations. This delay is causing significant distress and I hope this is not a delay tactic so that the warranty can lapse.
Helpful (0)
|Replies (0)bB
busisiwe B
1 reviews | Active since Jan 2020
15 Sept 2024, 20:55
Disheartening Service
I am writing to express my deep disappointment and frustration with the level of service and treatment my elderly mother has received from your dealership. Given Mercedes-Benz's reputation as a luxury brand, we expected a much higher standard of service, especially considering her long-standing loyalty to your brand. On August 8th, 2024, my mother brought her car in for service. On Saturday, August 10th, the car had a mechanical failure and had to be towed back to your dealership. Since then, it has been 5 weeks of continuous follow-ups by my mother, with very little communication or updates provided by your team. She has been told repeatedly that a part is on order from Germany, but no clear timeline or resolution has been offered. Adding to the inconvenience, no courtesy car was offered to her during this period. When she finally received one on September 6th, she was required to pay R2000.00 and was informed that she could only use it for a week. This lack of support is both surprising and disappointing. Given that her car has been regularly serviced at Mercedes, I fail to understand why this issue wasn’t anticipated or resolved more swiftly. It is highly disappointing that such a well-regarded brand has failed to meet even the most basic customer service expectations. This delay is causing significant distress and I hope this is not a delay tactic so that the warranty can lapse.
0
Replies (0)S
Siyabonga
1 reviews | Active since Jan 2020
8 Jun 2024, 13:56
Horrible Customer Service from Dealer Principal of Garden City Motors, PMB
In November 2023; I bought a brand new Tiggo 8, 1.6 TGDI (2023). I immediately noticed the car had a noise on the left rear side of the (rear passenger door side). I reported this to the dealership, and the car was then booked for January 2024. When I sent the car, we also noticed that it the wheel was also off alignment. I was advised by the dealership that such was no going to be covered by the warranty and that I had to pay from my pocked which I did. The noise continued until the dealership booked for further check up by their approved panel shop, after back and forth; the report came suggesting the car should be cut and stripped as they suspected that some on the spot welds might be loose and indicated that it was to be a try and error and that it was also possible that the noise might continue even such try and error has been performed. Seeing the dealership was giving me a run around; I made numerous attempts to reach the Dealer Principal; Ms. Falisa Suleman ( Falisa.Suleman@nmi.co.za); I went to the dealership a couple of times and she would refuse to have a discussion with me, and would ask any manager on the floor to talk to me, I believe this was just one of her tricks to frustrate me. I even drafted a letter which I scanned to the financing bank (ABSA) and hand delivered it to the dealership. I should also indicate that as soon as I noticed the car issues, I reached out the ABSA, and indeed Ms Nosihle Skosana tried her best to mediate until she realized that the Dealer Principal had no interest of attending to this matter. If a Dealer Principal has no interest of providing a better customer service, it raises questions about her leadership principles and how she is handling all the staff under her leadership. I believe that as the car had started giving me issues before the end of six months of purchasing; this matter should have been attended to and should have been resolved a long time ago. I am drawing a conclusion that any Chery car really looks wonderful until it starts giving you issues and that’s when you will realize that you are on your own, no dealership will assist, and even Chery SA just do not care. Anyone still interested in the Garden City Motors, Chery PMB and even Chery SA, all I can say is Goodluck!
Helpful (0)
|Replies (0)S
Siyabonga
1 reviews | Active since Jan 2020
8 Jun 2024, 13:56
Horrible Customer Service from Dealer Principal of Garden City Motors, PMB
In November 2023; I bought a brand new Tiggo 8, 1.6 TGDI (2023). I immediately noticed the car had a noise on the left rear side of the (rear passenger door side). I reported this to the dealership, and the car was then booked for January 2024. When I sent the car, we also noticed that it the wheel was also off alignment. I was advised by the dealership that such was no going to be covered by the warranty and that I had to pay from my pocked which I did. The noise continued until the dealership booked for further check up by their approved panel shop, after back and forth; the report came suggesting the car should be cut and stripped as they suspected that some on the spot welds might be loose and indicated that it was to be a try and error and that it was also possible that the noise might continue even such try and error has been performed. Seeing the dealership was giving me a run around; I made numerous attempts to reach the Dealer Principal; Ms. Falisa Suleman ( Falisa.Suleman@nmi.co.za); I went to the dealership a couple of times and she would refuse to have a discussion with me, and would ask any manager on the floor to talk to me, I believe this was just one of her tricks to frustrate me. I even drafted a letter which I scanned to the financing bank (ABSA) and hand delivered it to the dealership. I should also indicate that as soon as I noticed the car issues, I reached out the ABSA, and indeed Ms Nosihle Skosana tried her best to mediate until she realized that the Dealer Principal had no interest of attending to this matter. If a Dealer Principal has no interest of providing a better customer service, it raises questions about her leadership principles and how she is handling all the staff under her leadership. I believe that as the car had started giving me issues before the end of six months of purchasing; this matter should have been attended to and should have been resolved a long time ago. I am drawing a conclusion that any Chery car really looks wonderful until it starts giving you issues and that’s when you will realize that you are on your own, no dealership will assist, and even Chery SA just do not care. Anyone still interested in the Garden City Motors, Chery PMB and even Chery SA, all I can say is Goodluck!
0
Replies (0)MH
Mhlonishwa H
1 reviews | Active since Jan 2020
16 Jan 2024, 18:21
Reckless driving from an employee at GCM - PMB
On Friday 12 January 2024 on my way home one of your employees Winile Ndlovu who ran a red robot and almost crashed into my car and when I pulled over next to him at the next robot he was very rude and didn’t even bother to apologise and rather sped off again. He was in a red/maroon Chery Tiggo 4 Pro with registration NP 197 - 200. This matter has even been reported to the dealer principal and he/she hasn’t bothered to pay any attention to it.
Helpful (0)
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Mhlonishwa H
1 reviews | Active since Jan 2020
16 Jan 2024, 18:21
Reckless driving from an employee at GCM - PMB
On Friday 12 January 2024 on my way home one of your employees Winile Ndlovu who ran a red robot and almost crashed into my car and when I pulled over next to him at the next robot he was very rude and didn’t even bother to apologise and rather sped off again. He was in a red/maroon Chery Tiggo 4 Pro with registration NP 197 - 200. This matter has even been reported to the dealer principal and he/she hasn’t bothered to pay any attention to it.
0
Replies (0)PS
SS
Sifiso S
1 reviews | Active since Jan 2020
24 Jun 2023, 19:10
****MED BY GARDEN CITY MOTORS PMB
I am very disappointed for the bad service I received from Garden City Motors Pietermaritzburg which claims to be a certified Merc dealership. I sent my car to them for a water leak and overheating repair. They booked it in then did diagnostics and called me with a quote for R34000. I gave the go ahead and then I never heard from them for 3 weeks, they never called to give me an update and when I called the dealership, I couldn’t get through to the service advisor responsible for liaising with me. I went to pick up my car and to my surprise it still had an engine light and was still needing water refills and on top of that my center console lid was broken and couldn’t close plus now it had an oil leak. My disappointment runs very deep and I don’t even thing I will ever send my other cars to them for repair since they displayed such incompetence and showed they are threat to the very cars they claim to repair. They must just shut down if they no longer know how to repair vehicles
Helpful (0)
|Replies (0)SS
Sifiso S
1 reviews | Active since Jan 2020
24 Jun 2023, 19:10
****MED BY GARDEN CITY MOTORS PMB
I am very disappointed for the bad service I received from Garden City Motors Pietermaritzburg which claims to be a certified Merc dealership. I sent my car to them for a water leak and overheating repair. They booked it in then did diagnostics and called me with a quote for R34000. I gave the go ahead and then I never heard from them for 3 weeks, they never called to give me an update and when I called the dealership, I couldn’t get through to the service advisor responsible for liaising with me. I went to pick up my car and to my surprise it still had an engine light and was still needing water refills and on top of that my center console lid was broken and couldn’t close plus now it had an oil leak. My disappointment runs very deep and I don’t even thing I will ever send my other cars to them for repair since they displayed such incompetence and showed they are threat to the very cars they claim to repair. They must just shut down if they no longer know how to repair vehicles
0
Replies (0)HN
Hlengiwe N
1 reviews | Active since Jan 2020
28 Apr 2023, 15:16
Horrifying experience at the dealership
I’m writing this email in tears over what transpired at Mercedes Benz Garden City Motors in Pietermaritzburg. They have no regard for their customers – they treat us like ****. It first started when I personally went there to inform them that I have a brake light (check brake pad wear). They said I must bring it in for them to check….I did that and they told me that my brakes are bad and I must book it in…. I booked it in and got todays date…… Car went in……..I called at 08h30 and Nokulunga told me that the car is up on the ramp and I said thank you……. Usually they will call and give you a status update……today that was not the case……. I called again after 13h00 worried that I have not received any update………. To my horror a lady called Nonku was so professional, she said Ms. Ngcobo I’m aware that you have been calling, please drop the call I will go and find out what is going on and call you back. Yes she did call me, and I nearly dropped dead when she told me that they don’t have parts….. Since I didn’t have a car I called an Uber and went to the dealership. The person who was supposed to give me progress report (Fowzia) told me that she is so sorry, she has been dialing my number wrong all this time….. What is more horrifying is that I was supposed to drive to the funeral today……..I’m not going to miss my Granny’s funeral because of their incompetence. The least they could have done was to give me a loan car and let me be on my way…..even now I don’t know when I’m going to get my car back while still going to embark on a 6 hour trip to the funeral. When I spoke to the Service Manager – the guy was so relaxed, he made few calls and located the parts in Pinetown while I was standing infront of him. Why was that hunt for spares not done from the morning? Only God knows the answer to that……. They have really lost me as a customer ****ed off client Hlengiwe Ngcobo 0722177970 – GLA 200 – ND 781723
Helpful (0)
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Hlengiwe N
1 reviews | Active since Jan 2020
28 Apr 2023, 15:16
Horrifying experience at the dealership
I’m writing this email in tears over what transpired at Mercedes Benz Garden City Motors in Pietermaritzburg. They have no regard for their customers – they treat us like ****. It first started when I personally went there to inform them that I have a brake light (check brake pad wear). They said I must bring it in for them to check….I did that and they told me that my brakes are bad and I must book it in…. I booked it in and got todays date…… Car went in……..I called at 08h30 and Nokulunga told me that the car is up on the ramp and I said thank you……. Usually they will call and give you a status update……today that was not the case……. I called again after 13h00 worried that I have not received any update………. To my horror a lady called Nonku was so professional, she said Ms. Ngcobo I’m aware that you have been calling, please drop the call I will go and find out what is going on and call you back. Yes she did call me, and I nearly dropped dead when she told me that they don’t have parts….. Since I didn’t have a car I called an Uber and went to the dealership. The person who was supposed to give me progress report (Fowzia) told me that she is so sorry, she has been dialing my number wrong all this time….. What is more horrifying is that I was supposed to drive to the funeral today……..I’m not going to miss my Granny’s funeral because of their incompetence. The least they could have done was to give me a loan car and let me be on my way…..even now I don’t know when I’m going to get my car back while still going to embark on a 6 hour trip to the funeral. When I spoke to the Service Manager – the guy was so relaxed, he made few calls and located the parts in Pinetown while I was standing infront of him. Why was that hunt for spares not done from the morning? Only God knows the answer to that……. They have really lost me as a customer ****ed off client Hlengiwe Ngcobo 0722177970 – GLA 200 – ND 781723
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