MH
Mhlonishwa H
Active since Jan 2021
28
Reviews
0
Industries
Reviews
28 reviews3 months ago
Repeated administrative errors put my cover and claims at risk
I have banked with FNB for almost a decade and have always regarded the bank highly. Unfortunately, my experience with FNB Insurance / FirstRand Short-Term Insurance has been extremely disappointing and concerning. From the inception of my policy, critical information on my insurance was repeatedly captured incorrectly without my consent or instruction, including: • The insured vehicle being changed internally from an Audi S3 to an Audi A3 1.4 TFSI • An incorrect engine number, despite me supplying a copy of my licence disc • A completely incorrect postal code, including a Cape Town code (8001) being reflected alongside my Pietermaritzburg address (3201) Each time these errors were “corrected”, I was informed that the premium would increase, meaning I was effectively being penalised financially for fixing FNB Insurance’s own administrative mistakes. What is most concerning is that: • My vehicle is in daily use • Claims could easily be delayed or rejected due to incorrect policy details • Instead of fixing written errors, the insurer repeatedly hid behind “attempted phone calls” rather than issuing written confirmation of corrections During my final call with an agent, I was informed that correcting an obviously incorrect postal code would push my premium from approximately R2,300 to over R3,300, which completely eroded any remaining trust. Due to the ongoing inaccuracies, inconsistent underwriting outcomes, and lack of accountability, I was left with no choice but to cancel the policy to avoid serious claim risk. This experience does not align with the FNB brand I have trusted for years, and I strongly urge FNB Insurance to review its internal data handling, underwriting controls, and customer protection processes.
56 replies
11 months ago
Poor Service and
I noticed that my bank balance was not adding up and when I checked for transactions it still was not showing where the money went, I then decided to query it with secure chat on the app but I was not assisted instead the agent left me hanging without even announcing it. Very appalling service from FNB.
58 replies
12 months ago
Impressive customer service
Extremely happy with the level of service received from the Pietermaritzburg shop. I had an issue with my car battery, couldn’t move from home to the shop, they got someone to come over and assist me so I could drive to the shop to get a new battery.
0 replies
13 months ago
**** tactics
We took cover with One Plan and have requested for proof of cover numerous times but they promised to send it once we’ve taken cover with them, which we did and even then they haven’t sent it, they have continued to debit us and worse of they made sure to prevent the debit order from being reversed yet they can’t keep their end of the deal.
53 replies
14 months ago
*********** and poor service
*********** staff and poor service. I’ve been with Pineapple since 2022 July, cancelled previous policy and took a new one with them, they refused to pay out on my claim claiming they weren’t able to debit as they debited on a non debit day which was not as per the contract/agreement.
53 replies
16 months ago
Bull**** Service
I’ve been with Pineapple for 2 years they disappointed me the first time I joined them in 2022 and I let it slide and now again in 2024. In short they will deduct from your account on a day that you haven’t agreed to and give you a hard time when registering for your claim and not to mention how difficult it is to get ahold of them when you need help oh and one agent whose name is Palesa has the worst attitude towards clients. Definitely would not recommend them, stay away if you know what’s good for you.
0 replies
18 months ago
Terrible after sales service
I recently had the rain 101 delivered and at first it seemed to be working with very little lags, the next 2 days have been the worst, constantly lagging and I requested support numerous times but up until today I haven’t been assisted.
106 replies
20 months ago
Poor conduct
Earlier today I received a call from an agent from Innovation Group regarding my policy which had recently expired and there was a miscommunication between the agent and myself, the agent then responded rudely and hung up on me while I was talking and didn’t bother to call back.
53 replies
24 months ago
**** tactics and very dishonest customer service
Sharing on behalf of a family member. We are very disappointed in the way Auto and General has handled our claim, they are basically avoiding to pay out, the vehicle is a write off however they sent out their assessor to assess the vehicle and he/she estimates the cost of repairs to R9000 and some change meanwhile quotations done at other RMI approved workshops clearly indicate otherwise and that vehicle is a write off. I strongly advise other consumers to not take cover with Auto and General as they have proven to be very dishonest and rather do business *****ulently a total opposite of what they promise when signing up.
53 replies
Review Distribution
5 Star
3 (10.714285714285714%)
4 Star
1 (3.5714285714285716%)
3 Star
0 (0%)
2 Star
4 (14.285714285714286%)
1 Star
20 (71.42857142857143%)