S
Siyabonga
Active since Aug 2022
4
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0
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Reviews
4 reviews23 months ago
Horrible Service- Chery Pietermaritzburg, Garden City Motors
In November 2023; I bought a brand new Tiggo 8, 1.6 TGDI (2023). I immediately noticed the car had a noise on the left rear side of the (rear passenger door side). I reported this to the dealership, and the car was then booked for January 2024. When I sent the car, we also noticed that it the wheel was also off alignment. I was advised by the dealership that such was no going to be covered by the warranty and that I had to pay from my pocked which I did. The noise continued until the dealership booked for further check up by their approved panel shop, after back and forth; the report came suggesting the car should be cut and stripped as they suspected that some on the spot welds might be loose and indicated that it was to be a try and error and that it was also possible that the noise might continue even such try and error has been performed. Seeing the dealership was giving me a run around; I made numerous attempts to reach the Dealer Principal; Ms. Falisa Suleman ( Falisa.Suleman@nmi.co.za); I went to the dealership a couple of times and she would refuse to have a discussion with me, and would ask any manager on the floor to talk to me, I believe this was just one of her tricks to frustrate me. I even drafted a letter which I scanned to the financing bank (ABSA) and hand delivered it to the dealership. I should also indicate that as soon as I noticed the car issues, I reached out the ABSA, and indeed Ms Nosihle Skosana tried her best to mediate until she realized that the Dealer Principal had no interest of attending to this matter. If a Dealer Principal has no interest of providing a better customer service, it raises questions about her leadership principles and how she is handling all the staff under her leadership. I believe that as the car had started giving me issues before the end of six months of purchasing; this matter should have been attended to and should have been resolved a long time ago. I am drawing a conclusion that any Chery car really looks wonderful until it starts giving you issues and that’s when you will realize that you are on your own, no dealership will assist, and even Chery SA just do not care. Anyone still interested in the Garden City Motors, Chery PMB and even Chery SA, all I can say is Goodluck!
0 replies
23 months ago
Horrible Customer Service from Dealer Principal of Garden City Motors, PMB
In November 2023; I bought a brand new Tiggo 8, 1.6 TGDI (2023). I immediately noticed the car had a noise on the left rear side of the (rear passenger door side). I reported this to the dealership, and the car was then booked for January 2024. When I sent the car, we also noticed that it the wheel was also off alignment. I was advised by the dealership that such was no going to be covered by the warranty and that I had to pay from my pocked which I did. The noise continued until the dealership booked for further check up by their approved panel shop, after back and forth; the report came suggesting the car should be cut and stripped as they suspected that some on the spot welds might be loose and indicated that it was to be a try and error and that it was also possible that the noise might continue even such try and error has been performed. Seeing the dealership was giving me a run around; I made numerous attempts to reach the Dealer Principal; Ms. Falisa Suleman ( Falisa.Suleman@nmi.co.za); I went to the dealership a couple of times and she would refuse to have a discussion with me, and would ask any manager on the floor to talk to me, I believe this was just one of her tricks to frustrate me. I even drafted a letter which I scanned to the financing bank (ABSA) and hand delivered it to the dealership. I should also indicate that as soon as I noticed the car issues, I reached out the ABSA, and indeed Ms Nosihle Skosana tried her best to mediate until she realized that the Dealer Principal had no interest of attending to this matter. If a Dealer Principal has no interest of providing a better customer service, it raises questions about her leadership principles and how she is handling all the staff under her leadership. I believe that as the car had started giving me issues before the end of six months of purchasing; this matter should have been attended to and should have been resolved a long time ago. I am drawing a conclusion that any Chery car really looks wonderful until it starts giving you issues and that’s when you will realize that you are on your own, no dealership will assist, and even Chery SA just do not care. Anyone still interested in the Garden City Motors, Chery PMB and even Chery SA, all I can say is Goodluck!
0 replies
23 months ago
Best Service
The service I received at Old Mutual, Church Street, Pieterimaritzburg was really awesome, the consultant treated me with respect and dignity, this is the kind of service I would like to have any time.
53 replies
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5 Star
2 (50%)
4 Star
0 (0%)
3 Star
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2 Star
0 (0%)
1 Star
2 (50%)