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busisiwe B
Active since Aug 2020
8
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Reviews
8 reviews4 months ago
Poor service delivery disaster
Bought a dishwasher on the 10th and the expected delivery was on the 13th. No communication from Makro Strubens Valley regarding the delays!!! Time wasted and a call out fee for the plumber
159 replies
7 months ago
Extremely Disappointed with Mercedes-Benz Pietermaritzburg Service
I am deeply disappointed by the level of abuse of the service received from Mercedes-Benz Pietermaritzburg. My mother took her car in for a routine service, and afterward discovered that the engine dipstick was missing—something she only realized when attempting to refill diesel. Despite reporting the issue promptly, the dealership provided no clear explanation, and claimed the dipstick was already missing, even though it was never noted during the service intake. What’s worse is that my mother has unknowingly been driving the vehicle without a dipstick for nearly three months, which poses potential risks to engine health. Despite multiple follow-ups, there has been no resolution or feedback, and the communication from the dealer has been inconsistent—first denying responsibility, then promising to "look for it." This level of negligence and poor customer service is completely unacceptable, especially given the stress and frustration it has caused, not to mention the risk to vehicle safety. We expect better from a brand like Mercedes-Benz. Can this matter be attended to? This is not the first time my mother has experienced problems with the dealer
0 replies
17 months ago
EARLY DEBIT ORDER
MFC what are your intentions with early debit orders, While I understand that I have granted access to my account for this purpose, I believe such access is essential to be managed responsibly and transparently. I would appreciate your immediate attention to this matter to prevent further inconveniences. Please confirm the cancellation of this mess that you have created.
0 replies
19 months ago
Disheartening Service
I am writing to express my deep disappointment and frustration with the level of service and treatment my elderly mother has received from your dealership. Given Mercedes-Benz's reputation as a luxury brand, we expected a much higher standard of service, especially considering her long-standing loyalty to your brand. On August 8th, 2024, my mother brought her car in for service. On Saturday, August 10th, the car had a mechanical failure and had to be towed back to your dealership. Since then, it has been 5 weeks of continuous follow-ups by my mother, with very little communication or updates provided by your team. She has been told repeatedly that a part is on order from Germany, but no clear timeline or resolution has been offered. Adding to the inconvenience, no courtesy car was offered to her during this period. When she finally received one on September 6th, she was required to pay R2000.00 and was informed that she could only use it for a week. This lack of support is both surprising and disappointing. Given that her car has been regularly serviced at Mercedes, I fail to understand why this issue wasn’t anticipated or resolved more swiftly. It is highly disappointing that such a well-regarded brand has failed to meet even the most basic customer service expectations. This delay is causing significant distress and I hope this is not a delay tactic so that the warranty can lapse.
53 replies
45 months ago
Claim not paid in full
What a mess!!! I was admitted to the hospital for a bio-scope and according to my knowledge, the medical plan I have has an unlimited hospital plan. The doctor advised that I need to pay in cash and I will claim from Discovery due to the policy that they have implemented. I claimed the money back from Discovery and they only paid a third of what I have paid. I called to enquire about their decision and I was told that the doctor used the wrong code and Discovery pays a certain fee, not the whole amount. The explanation I got was unsatisfactory and unhelpful for me to understand. I still don't understand why my money was not paid in full because the reason I was admitted to the hospital for the doctor to do a bio-scope. I literally paid the doctor and Discovery paid the hospital. I DON’T NEED ANY EXPLANATION NOW AND I JUST WANT MY MONEY BACK.
416 replies
60 months ago
Bad customer service
I bought a Malmo Light at their Randburg branch on the 25th of April and paid for it because there was no stock. No one has communicated with me regarding the stock availability form their warehouse. It is so tiring that the best way to seek help regarding customer service it is via HP.
53 replies
65 months ago
Poor service delivery
I bought a fridge yesterday the 07th online and the online process was friendly and quick. This morning I received a call informing me that the fridge will be delivered today and I was impressed because I expected the fridge to be delivered in 5-7 working days. The fridge that was delivered has an incomplete backpacking (No box) and it was just wrapped with a Defy plastic. I removed the plastic only to find a lot of scratches in front, My assumption is I was sold a display fridge because it has a lot of stickers and one of them was QA pass sticker. It doesn't make sense that the fridge would pass a visual inspection with so many scratches. What a disgrace situation
56 replies
69 months ago
Disrespecting and Demining
I bought bedding on the Saturday the 08th at Cresta Mall and we were informed by tellers that they don't have their own plastics and advise that the plastics they currently have are from Mr Price sports and their are selling them. So I decided not to buy the plastics and as I was approaching the exit door a lady by the entrance screamed at me asking for the slip of items I bought so I was amazed at her approach and how other people exited without being asked the same question. So I decided to show her the slip.... When I left I was so upset because she is an employee and she is suppose to know what is happening within the store but instead of her standing by the exist to check if everyone has paid for the items they bought but she decided to scream which was so demining and embarrassing to think that someone could be so bold to leave the store with a bedding and few items without paying for them. Her name is Lerato!!!!
53 replies
Review Distribution
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4 Star
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3 Star
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2 Star
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1 Star
8 (100%)