Mercedes-Benz mbombela has terrible service !!!

Mercedes Nelspruit Mbombella has terrible service !!!

My MB Vito computer indicated that my vehicle was due for a service in early May 2020 so i booked the service for 10/06/2020 and spent the whole day in Nelspruit as i stay in Lydenburg, there was no cutesy vehicle available so i had to make use of UBER services. @+- 16h00 i got a call telling me that my Vito was not serviced as it was not due yet and they asked me if they could wash the vehicle and i told them NO as it was almost 16h00 and i must still drive back to Lydenburg. So after I wasted a leave day, my Vito was not serviced nor washed.

Ok so then when the vito was actually due for a service I made a booking for 21/07/2020 with the booking i ordered a window switch for left front door. When I got there for the service the switch was not there. It was not ordered because I did not pay for it. No one told me I must pay before it will be ordered. Ok so vito was serviced but switch was not replace, they printed me a quote and a paid the astronomical amount of R179.20 for the switch to be ordered.

So Friday 02/07/2021 I phoned to book my service they asked my number and I was told they will phone me back. I am still waiting for that call

05/07/2021 I phone to book my service again. I am booked and Debby transfers me to parts. I enquire if my switch I paid for is there and I am transferred 7 times, every person answering the phone answer it with a “yes’ or “hallo” no one can great and give their name on answering. I ask to be transferred to a manager who ansered also without giving a name and said she was in a meeting. She said she will phone me back and took my cell number. Email sent to webmails.southafrica@cac.mercedes-benz.com no reply.

06/07/2021 i am still waiting for the call from the manager, i phoned again as no one called be back regarding curtsey vehicle, Debbie told me there is no vehicle available and i told her i will not service my vehicle without a curtesey vehicle. She transfereed me to Ria (the client liason office), i explained my whole story and she took my number and said she will phone me back. Email sent to webmails.southafrica@cac.mercedes-benz.com & me-connect.zaf@cac.mercedes-benz.com no reply.

07/06/2021. i am still waiting for the call from Ria. i will cancel my service booking today and will never again service my vehicle there again.

The personnel is very unprofessional there is no phone etiquette.