MM
Mercedes-Benz mbombela
Unclaimed Business
MM
Mercedes-Benz mbombela
Unclaimed Business
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Ranked In Automotive
#44NPS Score
0Unlikely
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
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Sedzani M
1 reviews | Active since Jan 2020
17 Apr 2023, 17:39
MERCEDES BENZ MBOMBELA: an *********** dealership
What I experienced at Mbombela Garden City Motors was an appalling and awful experience. I do not recommend this dealership at all and I should have heeded the reviews on social media about this dealership. Substandard. Unpardonable. Shameful. What was supposed to be a 1-day service turned into a 3-day nightmare and I’m now sitting with a vehicle that is partially serviced. No sparks/ engine oil was replaced. Sunroof is still jammed. Rude consultants. Lack of resources. Poor communication. The only good thing that came out of that place was a well-polished car & glossy tyres 🤦♀️ I booked my vehicle for service at Mbombela Garden City Mercedes Benz on the week of the 27th of March 2023, unfortunately, they were fully booked only until after the easter holiday. I secured a booking for the 11th of April 2023 at the MB Mbombela dealership. However, at the time I made the booking I was already overdue for service by at least 300km as noted (still within the motor plan). But they only had a late date. The booking lady didn’t ask if there were any other issues besides service and failed to explain that if there were other issues found on the vehicle, they’ll have to rebook it for another date. She only asked for my mileage and confirmed my details. I am fairly new to MB vehicle services and believe that any problem found/raised on the day of service will be attended to. I was also not aware that the grace period for service was 1500km. However, at the time of booking, I was still within this period. On day 1, the 11th of April 2023, I was attended to by Ms. Pearl who provided a distasteful revolting service right from the start, I noted several things that I would like to be checked since my last service in Bedfordview Gauteng, they listened, explained & assisted me without resistance/ hesitation so I assumed all Mercedes Benz dealerships are courteous to their clients but Mbombela Garden City Motors proved to me otherwise. These are the problems I noted, but it was rep**** to with so much resistance: - My sunroof was jammed - she said they don’t fix sunroofs, they can only run diagnostics but WILL NOT FIX it. So I should leave the car overnight for the tests to run. NO SOLUTION. She blamed me for not even alerting them at the booking of service of this issue and that I should not be surprised when the car is returned as is. - Check for Windscreen chips - they don’t fix windscreen chips. I understood as it varies from dealer to dealer - Check if my wheels are aligned - their machine is not working, I should go to HiQ/ TigerWheels - Seatbelt notification - it’ll depend on if the technician finds time, but then again, shouldn’t be surprised if the car returns to me the same way I agreed that they can keep the car for diagnostics but I asked where should I take the car to repair the sunroof. The car is a Mercedes Benz, was she implying that I take my car to a non-Mercedes Benz accredited company to have my roof fixed? If Mercedes can’t fix my roof, then who should? I was dumbfounded by her responses and attitude that I even lost trust that my car will even be serviced properly. And as fate had it, the service was only partially done! Unpardonable! Appalling! I immediately called the sales consultant that sold me the car (Centurion Mercedes Benz dealership) to enquire if indeed Mercedes doesn’t fix sunroofs since this was my biggest concern. He emphasized that all dealerships do sunroof repairs, not only just diagnostics. I decided to escalate the problem to Mercedes Head office customer care, the lady explained that if it's a technical problem like in my case, a jammed roof, they should fix it. She made a follow-up with the Garden City motors manager Mr. Johan and he reiterated that they do fix sunroofs and he apologized for the misunderstanding caused by his staff member, Ms. Pearl. He did note that the booking lady was supposed to ask if there were any other issues so that another date could’ve been set. He mentioned that he’ll go through the recordings to confirm that it was not asked and I did not know that I should mention these things prior. On day 2, 12/04/2023, Ms. Nikita called around 1 pm to report that my car is overdue by 3200km and they are still waiting for authorization from Mercedes. I had to physically go to the dealership to fully comprehend what was going on, firstly, I made the booking when I was at least 300km overdue, secondly, they were fully booked and couldn’t take in my car. thirdly, I commute to work in my car every day & unfortunately had an unexpected trip to Northern Limpopo weekend of the 30th of March. Although she was polite enough to attend to my concerns, she did not check the kilometers at which I made this booking and the booking lady was not much of help. I called the head office once again and they requested the dealership sends confirmation of when I made the booking and the KMs I was at so that they can investigate further. The dealership failed to provide this instead it's written 0KM on their information. Then why did the booking lady even bother asking me the KMs if she was going to write 0KM? At 4 pm, Nikita received confirmation that they should proceed with the service regardless. But already it was 4 pm at this point so that meant my car was going to stay overnight again. My life was at a standstill. I had to extend my leave for yet another day because I work in Pretoria. The inconvenience caused by this dealership?! On day 3, I received yet another call from Ms. Nikita at noon, to come to fetch my car it was ready. but as expected sunroof wasn’t fixed, they suggested I take it to other dealerships preferably in Gauteng. She also noted that the service was done but the engine oil & sparks were not replaced because they don’t have stock. At this point I needed to know then what was the point of the service, she said they had only changed the aircon filter, checked battery life, fixed my number plate, and washed the car. You can only imagine my frustration. Clownery at its finest. She offered to call me to return the car as soon as they have those items but honestly, how does one even trust this dealership to go back? This was a great injustice and an under-par service from Mercedes Benz. The level of incompetence from the staff was atrocious and I don’t recommend it at all. I must now seek HiQ or anybody willing to fix my sunroof as suggested by their employees 🤦♀️🤦♀️🤦♀️
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Sedzani M
1 reviews | Active since Jan 2020
17 Apr 2023, 17:39
MERCEDES BENZ MBOMBELA: an *********** dealership
What I experienced at Mbombela Garden City Motors was an appalling and awful experience. I do not recommend this dealership at all and I should have heeded the reviews on social media about this dealership. Substandard. Unpardonable. Shameful. What was supposed to be a 1-day service turned into a 3-day nightmare and I’m now sitting with a vehicle that is partially serviced. No sparks/ engine oil was replaced. Sunroof is still jammed. Rude consultants. Lack of resources. Poor communication. The only good thing that came out of that place was a well-polished car & glossy tyres 🤦♀️ I booked my vehicle for service at Mbombela Garden City Mercedes Benz on the week of the 27th of March 2023, unfortunately, they were fully booked only until after the easter holiday. I secured a booking for the 11th of April 2023 at the MB Mbombela dealership. However, at the time I made the booking I was already overdue for service by at least 300km as noted (still within the motor plan). But they only had a late date. The booking lady didn’t ask if there were any other issues besides service and failed to explain that if there were other issues found on the vehicle, they’ll have to rebook it for another date. She only asked for my mileage and confirmed my details. I am fairly new to MB vehicle services and believe that any problem found/raised on the day of service will be attended to. I was also not aware that the grace period for service was 1500km. However, at the time of booking, I was still within this period. On day 1, the 11th of April 2023, I was attended to by Ms. Pearl who provided a distasteful revolting service right from the start, I noted several things that I would like to be checked since my last service in Bedfordview Gauteng, they listened, explained & assisted me without resistance/ hesitation so I assumed all Mercedes Benz dealerships are courteous to their clients but Mbombela Garden City Motors proved to me otherwise. These are the problems I noted, but it was rep**** to with so much resistance: - My sunroof was jammed - she said they don’t fix sunroofs, they can only run diagnostics but WILL NOT FIX it. So I should leave the car overnight for the tests to run. NO SOLUTION. She blamed me for not even alerting them at the booking of service of this issue and that I should not be surprised when the car is returned as is. - Check for Windscreen chips - they don’t fix windscreen chips. I understood as it varies from dealer to dealer - Check if my wheels are aligned - their machine is not working, I should go to HiQ/ TigerWheels - Seatbelt notification - it’ll depend on if the technician finds time, but then again, shouldn’t be surprised if the car returns to me the same way I agreed that they can keep the car for diagnostics but I asked where should I take the car to repair the sunroof. The car is a Mercedes Benz, was she implying that I take my car to a non-Mercedes Benz accredited company to have my roof fixed? If Mercedes can’t fix my roof, then who should? I was dumbfounded by her responses and attitude that I even lost trust that my car will even be serviced properly. And as fate had it, the service was only partially done! Unpardonable! Appalling! I immediately called the sales consultant that sold me the car (Centurion Mercedes Benz dealership) to enquire if indeed Mercedes doesn’t fix sunroofs since this was my biggest concern. He emphasized that all dealerships do sunroof repairs, not only just diagnostics. I decided to escalate the problem to Mercedes Head office customer care, the lady explained that if it's a technical problem like in my case, a jammed roof, they should fix it. She made a follow-up with the Garden City motors manager Mr. Johan and he reiterated that they do fix sunroofs and he apologized for the misunderstanding caused by his staff member, Ms. Pearl. He did note that the booking lady was supposed to ask if there were any other issues so that another date could’ve been set. He mentioned that he’ll go through the recordings to confirm that it was not asked and I did not know that I should mention these things prior. On day 2, 12/04/2023, Ms. Nikita called around 1 pm to report that my car is overdue by 3200km and they are still waiting for authorization from Mercedes. I had to physically go to the dealership to fully comprehend what was going on, firstly, I made the booking when I was at least 300km overdue, secondly, they were fully booked and couldn’t take in my car. thirdly, I commute to work in my car every day & unfortunately had an unexpected trip to Northern Limpopo weekend of the 30th of March. Although she was polite enough to attend to my concerns, she did not check the kilometers at which I made this booking and the booking lady was not much of help. I called the head office once again and they requested the dealership sends confirmation of when I made the booking and the KMs I was at so that they can investigate further. The dealership failed to provide this instead it's written 0KM on their information. Then why did the booking lady even bother asking me the KMs if she was going to write 0KM? At 4 pm, Nikita received confirmation that they should proceed with the service regardless. But already it was 4 pm at this point so that meant my car was going to stay overnight again. My life was at a standstill. I had to extend my leave for yet another day because I work in Pretoria. The inconvenience caused by this dealership?! On day 3, I received yet another call from Ms. Nikita at noon, to come to fetch my car it was ready. but as expected sunroof wasn’t fixed, they suggested I take it to other dealerships preferably in Gauteng. She also noted that the service was done but the engine oil & sparks were not replaced because they don’t have stock. At this point I needed to know then what was the point of the service, she said they had only changed the aircon filter, checked battery life, fixed my number plate, and washed the car. You can only imagine my frustration. Clownery at its finest. She offered to call me to return the car as soon as they have those items but honestly, how does one even trust this dealership to go back? This was a great injustice and an under-par service from Mercedes Benz. The level of incompetence from the staff was atrocious and I don’t recommend it at all. I must now seek HiQ or anybody willing to fix my sunroof as suggested by their employees 🤦♀️🤦♀️🤦♀️
0
Replies (0)JV
Juanita V
1 reviews | Active since Jan 2020
7 Mar 2022, 16:31
Incredibly poor service
I have shared a very bad experience from this dealership and the nightmare is still continuing. From 31 Dec when the incident happend, the parts arribed at Mbombela Gardencity Mercedes and the car is only booked for next week Thursday - after my husband drove from Burgersfort to Nelspruit to go and see what is going on.
Helpful (0)
|Replies (0)JV
Juanita V
1 reviews | Active since Jan 2020
7 Mar 2022, 16:31
Incredibly poor service
I have shared a very bad experience from this dealership and the nightmare is still continuing. From 31 Dec when the incident happend, the parts arribed at Mbombela Gardencity Mercedes and the car is only booked for next week Thursday - after my husband drove from Burgersfort to Nelspruit to go and see what is going on.
0
Replies (0)JV
KM
Keletso M
1 reviews | Active since Jan 2020
25 Jan 2022, 09:44
Mercedes Benz Mbombela
Good day, I am really disappointed and upset about the service I received at your dealership. Firstly I bought a car in for repairs and advised the service advisor that I have a service plan with motorite and that was written on the Job document. I didn't receive any update of how the progress is on the car, until I called Meslissa and I was told the car is fixed and I have to pay R3600. I was never called to ask to authorize the fix or accept the quote, I then asked them if they called motorite to claim, they said they have not done so. I personally called motorite and was told the dealership are the once who supposed to call them, she called them and she was send an email to advise her to send the claim. Up until today, they haven't called motorite to claim for me to know if the claim can be paid or not, I have been calling and I can't get hold of Melissa. I have been very inconvenienced financially , due the the incompetence of your staff and now I have to be running after them to claim as I have called motorite and they advised that and email was send to Melissa to send claim. My Mercedes me adaptor was also removed and it not fitted back to the car, I found it on the drivers door pocket, I am really really disappointed by the poor service I received at your dealership.
Helpful (0)
|Replies (0)KM
Keletso M
1 reviews | Active since Jan 2020
25 Jan 2022, 09:44
Mercedes Benz Mbombela
Good day, I am really disappointed and upset about the service I received at your dealership. Firstly I bought a car in for repairs and advised the service advisor that I have a service plan with motorite and that was written on the Job document. I didn't receive any update of how the progress is on the car, until I called Meslissa and I was told the car is fixed and I have to pay R3600. I was never called to ask to authorize the fix or accept the quote, I then asked them if they called motorite to claim, they said they have not done so. I personally called motorite and was told the dealership are the once who supposed to call them, she called them and she was send an email to advise her to send the claim. Up until today, they haven't called motorite to claim for me to know if the claim can be paid or not, I have been calling and I can't get hold of Melissa. I have been very inconvenienced financially , due the the incompetence of your staff and now I have to be running after them to claim as I have called motorite and they advised that and email was send to Melissa to send claim. My Mercedes me adaptor was also removed and it not fitted back to the car, I found it on the drivers door pocket, I am really really disappointed by the poor service I received at your dealership.
0
Replies (0)SS
Sulet S
1 reviews | Active since Jan 2020
7 Jul 2021, 06:43
Mercedes-Benz mbombela has terrible service !!!
Mercedes Nelspruit Mbombella has terrible service !!! My MB Vito computer indicated that my vehicle was due for a service in early May 2020 so i booked the service for 10/06/2020 and spent the whole day in Nelspruit as i stay in Lydenburg, there was no cutesy vehicle available so i had to make use of UBER services. @+- 16h00 i got a call telling me that my Vito was not serviced as it was not due yet and they asked me if they could wash the vehicle and i told them NO as it was almost 16h00 and i must still drive back to Lydenburg. So after I wasted a leave day, my Vito was not serviced nor washed. Ok so then when the vito was actually due for a service I made a booking for 21/07/2020 with the booking i ordered a window switch for left front door. When I got there for the service the switch was not there. It was not ordered because I did not pay for it. No one told me I must pay before it will be ordered. Ok so vito was serviced but switch was not replace, they printed me a quote and a paid the astronomical amount of R179.20 for the switch to be ordered. So Friday 02/07/2021 I phoned to book my service they asked my number and I was told they will phone me back. I am still waiting for that call 05/07/2021 I phone to book my service again. I am booked and Debby transfers me to parts. I enquire if my switch I paid for is there and I am transferred 7 times, every person answering the phone answer it with a “yes’ or “hallo” no one can great and give their name on answering. I ask to be transferred to a manager who ansered also without giving a name and said she was in a meeting. She said she will phone me back and took my cell number. Email sent to webmails.southafrica@cac.mercedes-benz.com no reply. 06/07/2021 i am still waiting for the call from the manager, i phoned again as no one called be back regarding curtsey vehicle, Debbie told me there is no vehicle available and i told her i will not service my vehicle without a curtesey vehicle. She transfereed me to Ria (the client liason office), i explained my whole story and she took my number and said she will phone me back. Email sent to webmails.southafrica@cac.mercedes-benz.com & me-connect.zaf@cac.mercedes-benz.com no reply. 07/06/2021. i am still waiting for the call from Ria. i will cancel my service booking today and will never again service my vehicle there again. The personnel is very unprofessional there is no phone etiquette.
Helpful (0)
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Sulet S
1 reviews | Active since Jan 2020
7 Jul 2021, 06:43
Mercedes-Benz mbombela has terrible service !!!
Mercedes Nelspruit Mbombella has terrible service !!! My MB Vito computer indicated that my vehicle was due for a service in early May 2020 so i booked the service for 10/06/2020 and spent the whole day in Nelspruit as i stay in Lydenburg, there was no cutesy vehicle available so i had to make use of UBER services. @+- 16h00 i got a call telling me that my Vito was not serviced as it was not due yet and they asked me if they could wash the vehicle and i told them NO as it was almost 16h00 and i must still drive back to Lydenburg. So after I wasted a leave day, my Vito was not serviced nor washed. Ok so then when the vito was actually due for a service I made a booking for 21/07/2020 with the booking i ordered a window switch for left front door. When I got there for the service the switch was not there. It was not ordered because I did not pay for it. No one told me I must pay before it will be ordered. Ok so vito was serviced but switch was not replace, they printed me a quote and a paid the astronomical amount of R179.20 for the switch to be ordered. So Friday 02/07/2021 I phoned to book my service they asked my number and I was told they will phone me back. I am still waiting for that call 05/07/2021 I phone to book my service again. I am booked and Debby transfers me to parts. I enquire if my switch I paid for is there and I am transferred 7 times, every person answering the phone answer it with a “yes’ or “hallo” no one can great and give their name on answering. I ask to be transferred to a manager who ansered also without giving a name and said she was in a meeting. She said she will phone me back and took my cell number. Email sent to webmails.southafrica@cac.mercedes-benz.com no reply. 06/07/2021 i am still waiting for the call from the manager, i phoned again as no one called be back regarding curtsey vehicle, Debbie told me there is no vehicle available and i told her i will not service my vehicle without a curtesey vehicle. She transfereed me to Ria (the client liason office), i explained my whole story and she took my number and said she will phone me back. Email sent to webmails.southafrica@cac.mercedes-benz.com & me-connect.zaf@cac.mercedes-benz.com no reply. 07/06/2021. i am still waiting for the call from Ria. i will cancel my service booking today and will never again service my vehicle there again. The personnel is very unprofessional there is no phone etiquette.
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