MB
Mercedes Benz Shelly Beach
Unclaimed Business
MB
Mercedes Benz Shelly Beach
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#7
in Utilities
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZM
Zekhethelo M
1 reviews | Active since Jan 2020
20 Oct 2021, 14:53
Beyond disappointed and angry at treatment and servicing of my car
Highly disappointed, dissatisfied, angry and annoyed at the service centre for Mercedes Benz Shelly beach which is in Izotsha. Took my Mercedes Benz A class for service in March this year and I have been having problems ever since I took it to them all within 6 months. First it was the big battery needing change yet I had bought the car a year ago from them when I asked why they sold me a car with a faulty battery no one could answer, secondly was the small battery needing change, then my carrier for my light was broken, then an oil leak then my alternator all these in total according to them came to a total of R50000. I took it to another Mercedes mechanic who confirmed that they did a nonsense job on my car to begin with and now since my alternator was faulty and my car wasn’t moving my battery is failing to charge. That battery is not even 5months old!! They told my guy to bring in the vehicle with the battery and I’m asking why? They’ll mess up my car once again. If you want your car broken take it to Mercedes izotsha and there’s really no sensitive customer care either! It is sad and disgusting what they are doing to people according to my complaints I’m not the only person with a horrific experience there. They should just close down
Helpful (0)
|Replies (0)ZM
Zekhethelo M
1 reviews | Active since Jan 2020
20 Oct 2021, 14:53
Beyond disappointed and angry at treatment and servicing of my car
Highly disappointed, dissatisfied, angry and annoyed at the service centre for Mercedes Benz Shelly beach which is in Izotsha. Took my Mercedes Benz A class for service in March this year and I have been having problems ever since I took it to them all within 6 months. First it was the big battery needing change yet I had bought the car a year ago from them when I asked why they sold me a car with a faulty battery no one could answer, secondly was the small battery needing change, then my carrier for my light was broken, then an oil leak then my alternator all these in total according to them came to a total of R50000. I took it to another Mercedes mechanic who confirmed that they did a nonsense job on my car to begin with and now since my alternator was faulty and my car wasn’t moving my battery is failing to charge. That battery is not even 5months old!! They told my guy to bring in the vehicle with the battery and I’m asking why? They’ll mess up my car once again. If you want your car broken take it to Mercedes izotsha and there’s really no sensitive customer care either! It is sad and disgusting what they are doing to people according to my complaints I’m not the only person with a horrific experience there. They should just close down
0
Replies (0)SD
Siyasanga D
1 reviews | Active since Jan 2020
24 Feb 2020, 13:55
Ye
I had a terrible experience with these guys,I received a phone call from Mercedes Benz Umhlanga informing me that my car is due for service.They detected this through Mercedes Benz me connect,I booked my vehicle for service at port shepstone in December 2017. I took it there only to find out months later that my vehicle was never serviced,they only changed brake pads of which I never complained about them and this vehicle tells you if there is something wrong.Now I booked my vehicle for service but I was told that it’s too late because now I have to pay R5000 cash for service and I lost my service and maintenance plan immediately.I complained about this issue to MBSA but they told me that my complaint won’t damage their brand.Imagine that attitude.I only serviced my vehicle once using this at 20000kms and I have been paying cash for every service about R5000.Their brake pads and everything I would pay cash.
Helpful (0)
|Replies (0)SD
Siyasanga D
1 reviews | Active since Jan 2020
24 Feb 2020, 13:55
Ye
I had a terrible experience with these guys,I received a phone call from Mercedes Benz Umhlanga informing me that my car is due for service.They detected this through Mercedes Benz me connect,I booked my vehicle for service at port shepstone in December 2017. I took it there only to find out months later that my vehicle was never serviced,they only changed brake pads of which I never complained about them and this vehicle tells you if there is something wrong.Now I booked my vehicle for service but I was told that it’s too late because now I have to pay R5000 cash for service and I lost my service and maintenance plan immediately.I complained about this issue to MBSA but they told me that my complaint won’t damage their brand.Imagine that attitude.I only serviced my vehicle once using this at 20000kms and I have been paying cash for every service about R5000.Their brake pads and everything I would pay cash.
0
Replies (0)HV
Hoffie V
1 reviews | Active since Jan 2020
8 Aug 2019, 09:57
Worst service experience EVER!!!
Hi. I have had many (16) cars in my life so far and all from different manufacturers. I have never experienced the poor level of service from any company ever!! We bought a Viano through Shelly Beach branch a few years back with a maintenance plan which we extended to 100 000km. Every time we take the car in for a service or a repair, the mechanics are unable to solve the problem first time around. This resulting in us having to re-range our lives in order to get the car back to get it fixed. The one specific time, they wanted to ***** a loose interior panel with Mirror *****s from a hardware shop!!!?? The gas from the air-con constantly leaks out and they still did not fix it. It seems as if the mechanical staff is not properly trained and the poor service advisers have to jump around to **** fires. I do not know if the service manager employs uns****ed workers to save on costs, but it is definitely worth investigating. I did not merely mentioned half of my concerns. I would rather book services through Umhlanga in Durban next time.
Helpful (0)
|Replies (0)HV
Hoffie V
1 reviews | Active since Jan 2020
8 Aug 2019, 09:57
Worst service experience EVER!!!
Hi. I have had many (16) cars in my life so far and all from different manufacturers. I have never experienced the poor level of service from any company ever!! We bought a Viano through Shelly Beach branch a few years back with a maintenance plan which we extended to 100 000km. Every time we take the car in for a service or a repair, the mechanics are unable to solve the problem first time around. This resulting in us having to re-range our lives in order to get the car back to get it fixed. The one specific time, they wanted to ***** a loose interior panel with Mirror *****s from a hardware shop!!!?? The gas from the air-con constantly leaks out and they still did not fix it. It seems as if the mechanical staff is not properly trained and the poor service advisers have to jump around to **** fires. I do not know if the service manager employs uns****ed workers to save on costs, but it is definitely worth investigating. I did not merely mentioned half of my concerns. I would rather book services through Umhlanga in Durban next time.
0
Replies (0)SB
Safiya B
1 reviews | Active since Jan 2020
20 Feb 2019, 10:25
MERC SHELLY BEACH PUT ME, MY FAMILY AND OTHER RAOD USERS AT RISK!
I can not believe that I am yet to receive feedback , from Mercedez Benz, who had placed me , my family and other road users lives at risk. On the 2nd January 2019, my vehicle went in to Mercedes Benz Shelly Beach for an engine light warning . When the service adviser called to advice that they did not have the part in stock and that it would only be available to install after we planned on leaving to travel back to JHB after my family vacation, we confirmed that the part would not cause any major damage and could be installed in JHB on my return, but the car was due for a service and they (Merc Shelly Beach) would service the vehicle whilst there. Throughout the day on the 2nd of Jan it was pouring with rain, car was even delivered in the rain. On our way out of KZN on the 3rd of January it was still raining, our family had left our accommodation at 8.30am to avoid the Holiday rush. We had just passed KZN central when we were doing just over 100km and the window wiper BROKE OFF in the rain. I was travelling with my Husband and my 2.5Yr old son, the wiper had bent in half, my husband and I got out the vehicle(on the Highway in Rain), to try and see if we could put them back, with no choice but to try get to the closest Merc dealership being Pietermaritzburg without any window wipers in the rain, we were both shocked and scared as to why that would happen to a C220 D (that was only in our position for a month)that had just been serviced. On arrival at Pietermaritzburg Merc, the vehicle went into be checked only to be told that neither left nor right window wiper had been tightened. I was furious, and they advised that I defiantly need to take it up with them. On a safe arrival in JHB (Thank the Almighty) I send the service adviser a sms asking how that could happen and she must please call me back ASAP, only to be ignored. I then called the complaints department who to date still agrees that this is NOT ON, and she(Wendy from Merc complaints) is still awaiting a response from the service manager. I can not believe that NO ONE WOULD CARE ENOUGH TO CALL ME WITH AN EXPLANATION , we or another driver could have been seriously injured let alone ****ed, if we had swerved or the wiper had flown onto another drivers car on the highway. I drive Merc for the safety and yet my life was put at risk. I NEED ANSWERS!!!!!!!!!!
Helpful (0)
|Replies (0)SB
Safiya B
1 reviews | Active since Jan 2020
20 Feb 2019, 10:25
MERC SHELLY BEACH PUT ME, MY FAMILY AND OTHER RAOD USERS AT RISK!
I can not believe that I am yet to receive feedback , from Mercedez Benz, who had placed me , my family and other road users lives at risk. On the 2nd January 2019, my vehicle went in to Mercedes Benz Shelly Beach for an engine light warning . When the service adviser called to advice that they did not have the part in stock and that it would only be available to install after we planned on leaving to travel back to JHB after my family vacation, we confirmed that the part would not cause any major damage and could be installed in JHB on my return, but the car was due for a service and they (Merc Shelly Beach) would service the vehicle whilst there. Throughout the day on the 2nd of Jan it was pouring with rain, car was even delivered in the rain. On our way out of KZN on the 3rd of January it was still raining, our family had left our accommodation at 8.30am to avoid the Holiday rush. We had just passed KZN central when we were doing just over 100km and the window wiper BROKE OFF in the rain. I was travelling with my Husband and my 2.5Yr old son, the wiper had bent in half, my husband and I got out the vehicle(on the Highway in Rain), to try and see if we could put them back, with no choice but to try get to the closest Merc dealership being Pietermaritzburg without any window wipers in the rain, we were both shocked and scared as to why that would happen to a C220 D (that was only in our position for a month)that had just been serviced. On arrival at Pietermaritzburg Merc, the vehicle went into be checked only to be told that neither left nor right window wiper had been tightened. I was furious, and they advised that I defiantly need to take it up with them. On a safe arrival in JHB (Thank the Almighty) I send the service adviser a sms asking how that could happen and she must please call me back ASAP, only to be ignored. I then called the complaints department who to date still agrees that this is NOT ON, and she(Wendy from Merc complaints) is still awaiting a response from the service manager. I can not believe that NO ONE WOULD CARE ENOUGH TO CALL ME WITH AN EXPLANATION , we or another driver could have been seriously injured let alone ****ed, if we had swerved or the wiper had flown onto another drivers car on the highway. I drive Merc for the safety and yet my life was put at risk. I NEED ANSWERS!!!!!!!!!!
0
Replies (0)