Mercedes Benz South Africa

I took my Mercedes Benz C300 W204 for an engine light Fault and malfunction gear changes on the 13th April 2021 at 06H45. At 12H00 same day a service consultant called me to inform me that they won't be able to complete my vehicle's repair on the same day. I then got a call on 14th April 2021 at 10H15 to come and collect my repaired vehicle, I took my vehicle and on my way back to where I slept I felt the same problems that the car had when I brought it to the dealership. I took back the vehicle to the dealership for a reassessment. I was then told that I must make means to travel back to Standerton where I stay because the 48 hours has not elapsed. I then decided to call the Mr Jaco Boshoff as I work for Eskom Generation and we have a lot going on in the plants and I needed to be at work. Unfortunately I couldn't get hold of him, then his secretary called the service manager of Mercedes Benz Constantia kloof and I was told that he can't see me because of the 48 hour period that has to elapse while they are still waiting for feedback from Mercedes Benz South Africa. I later then got hold of the service manager who advised me that they will make a plan to hire a vehicle for me. I stayed at the dealership from 11H00 till 17H00 while they were still arranging such. In this process I was told that I need to hire a vehicle at OR TAMBO where I need to pay a deposit for it which I didn't understand as I was told my vehicle is repaired while it was not. So now I have to use money that I did not budget, and worst of all get a Polo vivo manual car because there were no cars available as I had to return to work. Because of all these delays I had to travel with my wife and daughter of 1year 4 months at night trying to get home which I arrived at 22H00 which is very dangerous and under the lockdown regulations. I am not sure if this is the way customers are treated or it was just my unlucky day to go through all these things but it really upset me alot to go through this.