MS
Mercedes-Benz South Africa (Constancia Kloof)
Unclaimed Business
MS
Mercedes-Benz South Africa (Constancia Kloof)
Unclaimed Business
0 Reviews (last 12 months)
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in Automotive
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Recommended: Unlikely
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Used this business recently? Share your experience to help others decide.
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Butib B
1 reviews | Active since Jan 2020
30 Jan 2025, 13:17
Unhappy client and disappointed.
i dropped my car at the dealer to rectify fault code 029921, Mr Nigel was my adviser, i dropped the car from Wednesday the 8th and when i collected it the 13th January, the car still did not have power, He still charged me R5800 for diagnostic which i was initially told that diagnostic is R3000. The report shows the fault code but he said he was unsure , they will need to assess the car more and i will be charged for that, he mentioned lots of thing which i thought it was just a tactic to through me out and obviously rise the cost. I collected my car and took it to someone who fixed the with less than what i have already paid. I was so disappointed that mercedes benz could not fix their own vehicle and still got charged.
Helpful (0)
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Butib B
1 reviews | Active since Jan 2020
30 Jan 2025, 13:17
Unhappy client and disappointed.
i dropped my car at the dealer to rectify fault code 029921, Mr Nigel was my adviser, i dropped the car from Wednesday the 8th and when i collected it the 13th January, the car still did not have power, He still charged me R5800 for diagnostic which i was initially told that diagnostic is R3000. The report shows the fault code but he said he was unsure , they will need to assess the car more and i will be charged for that, he mentioned lots of thing which i thought it was just a tactic to through me out and obviously rise the cost. I collected my car and took it to someone who fixed the with less than what i have already paid. I was so disappointed that mercedes benz could not fix their own vehicle and still got charged.
0
Replies (0)EN
Eunice N
1 reviews | Active since Jan 2020
10 Jul 2024, 11:40
bad customer service from Mercedes benz constantia kloof
I took my car to Mercedes-Benz Constantia Kloof on the 20th of June for repairs. Nigel called me on the 21st of June to give me an update regarding my car and said he would send everything to my insurance, which he didn't. I then called the dealership on the 24th of June to follow up, but still no feedback was received from the consultant Nigel. On the 25th of June, I called the insurance to find out what was missing, and I was advised that nothing was sent. They were going to close the case/claim if nothing was sent. I then called and sent an email to Nigel and advised him. He responded and said all documents would be sent by close of business that day, which he still didn't do. I always have to follow up with him as he doesn't send the required information to the insurance. I haven't had a car for the past three weeks, now going on four next week Thursday. He doesn't seem to care. He only managed to send the required documents two weeks later, on the 5th of July, because I had lodged a complaint with MBSA, which also has not been of any assistance to my complaint. The lady by the name of Busisiwe who was dealing with my case was off sick, which I understand, but the two consultants Precious and Nthabiseng have been so unhelpful and useless. I had to always call and follow up with them. I have not received any call from Mercedes-Benz SA until today when Busisiwe returned to work. What's the point of having a customer service consultant if they cannot help customers? It's ridiculous. This is by far the worst service I have received from Mercedes-Benz. I need this to be resolved ASAP. What upsets me the most is when I asked why my documents were not sent, he said they had been short-staffed and he was the only consultant working in front. That is insane. Now, we as customers need to be inconvenienced because of a lack of staff from Mercedes? They have no sense of urgency, and as a result, I am being affected by all of this. What annoys me the most is the fact that I have to wait for over four more weeks as the parts need to be ordered from Germany. And when I tell them that I need a courtesy car, I am told that my car is out of warranty and MBSA can't assist, and the dealership says they currently don't have any cars available to assist me. This is so pathetic, really. Mercedes-Benz knows nothing about customer service. I will never, ever recommend this brand to anyone because they don't live up to their values of putting customers first. I cannot survive for two months or more without a car as that car is my only means of transportation, and I have a daughter who goes to creche every day, and I work far from home. How am I expected to move around? This is ridiculous. You are not putting your customers first and don't care about customer service. I need someone to call and assist me urgently. I am upset to the core!
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Eunice N
1 reviews | Active since Jan 2020
10 Jul 2024, 11:40
bad customer service from Mercedes benz constantia kloof
I took my car to Mercedes-Benz Constantia Kloof on the 20th of June for repairs. Nigel called me on the 21st of June to give me an update regarding my car and said he would send everything to my insurance, which he didn't. I then called the dealership on the 24th of June to follow up, but still no feedback was received from the consultant Nigel. On the 25th of June, I called the insurance to find out what was missing, and I was advised that nothing was sent. They were going to close the case/claim if nothing was sent. I then called and sent an email to Nigel and advised him. He responded and said all documents would be sent by close of business that day, which he still didn't do. I always have to follow up with him as he doesn't send the required information to the insurance. I haven't had a car for the past three weeks, now going on four next week Thursday. He doesn't seem to care. He only managed to send the required documents two weeks later, on the 5th of July, because I had lodged a complaint with MBSA, which also has not been of any assistance to my complaint. The lady by the name of Busisiwe who was dealing with my case was off sick, which I understand, but the two consultants Precious and Nthabiseng have been so unhelpful and useless. I had to always call and follow up with them. I have not received any call from Mercedes-Benz SA until today when Busisiwe returned to work. What's the point of having a customer service consultant if they cannot help customers? It's ridiculous. This is by far the worst service I have received from Mercedes-Benz. I need this to be resolved ASAP. What upsets me the most is when I asked why my documents were not sent, he said they had been short-staffed and he was the only consultant working in front. That is insane. Now, we as customers need to be inconvenienced because of a lack of staff from Mercedes? They have no sense of urgency, and as a result, I am being affected by all of this. What annoys me the most is the fact that I have to wait for over four more weeks as the parts need to be ordered from Germany. And when I tell them that I need a courtesy car, I am told that my car is out of warranty and MBSA can't assist, and the dealership says they currently don't have any cars available to assist me. This is so pathetic, really. Mercedes-Benz knows nothing about customer service. I will never, ever recommend this brand to anyone because they don't live up to their values of putting customers first. I cannot survive for two months or more without a car as that car is my only means of transportation, and I have a daughter who goes to creche every day, and I work far from home. How am I expected to move around? This is ridiculous. You are not putting your customers first and don't care about customer service. I need someone to call and assist me urgently. I am upset to the core!
0
Replies (0)PK
Portia K
1 reviews | Active since Jan 2020
6 Jun 2024, 09:16
let my motor plan do what its supposed to do to fix my car please
Im super stressful with the service im receiving from mercedes constantia. I got a warning message last week on the car that i must top up coolant. i drove to the nearest garage and poured coolant and the error dissapeared. drove the car to work. on my way back from work, the warning message came back. i stopped again by the garage to add coolant then drove home. the following morning on my way to work, the message came back and i immediately called mercedes constantia to notify them of the error and that i would like to book the car. my booking was confirmed for monday 3 June but was advise to pass by on friday so they can check maybe its a minor issue. drove to merc constantia on friday 31 May but on my way there, the car switched off on me and i got stuck by freeway next to 14 avenue offramp. called merc to assist and AA came through to tow the car to merc. on tuesday 4th June, Nigel called me to tell me that they working on the car to determine the issue. wednesday 5th June he calls me to tell me that the engine overheated and the technical team says my motor plan would not cover this cost as the warning light was ignored by me. i have been back and forth with Nigel to understand how i must pay to fix the engine whereas im covered on my motor plan and that as soon as the warning came through on my side, i reached out to them for help and that constantia has been servising my car for all this years and they also couldnt fix the issue everytime they service the car. my car was with them few months ago and they never pick up that theres issue on coolant but kept on telling me that all is well with the car. now im strunded with no car while my car is packed at mercedes with no one taking my issue as important instead im being told they escalated the matter to the technical department to give way forward. ive been a loyal merc customers for years and never gave them an issues but now they dont want to fix my car while i took measures as soon as the error came through to try and fix it. i even spoke to Dan ( service manager) to see what can he do. i have motor plan which is supposed to help fix my problem but mercedes wants to punish me for an error that they also missed on their side cos how do you service a car for all this years and never pick up an issue of the coolant. i cant be kept to suffer carless and still be expected to pay to fix engine while ive got cover for it. can for once mercedes take accountability and give customers service to their loyal customers. now im waiting for the technical team which i dont even know if they exist or not to tell me if they will fix my car. im reaching out to whoever is incharge of merc constancia to please hear my cry and do what is right for your customers. can you allow my motor plan to do the job for me so my car can be fixed. im already suffering having to travel back and forth using taxis while im paying a lot on a car that is currently parked at merc with no one fixing it.
Helpful (0)
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Portia K
1 reviews | Active since Jan 2020
6 Jun 2024, 09:16
let my motor plan do what its supposed to do to fix my car please
Im super stressful with the service im receiving from mercedes constantia. I got a warning message last week on the car that i must top up coolant. i drove to the nearest garage and poured coolant and the error dissapeared. drove the car to work. on my way back from work, the warning message came back. i stopped again by the garage to add coolant then drove home. the following morning on my way to work, the message came back and i immediately called mercedes constantia to notify them of the error and that i would like to book the car. my booking was confirmed for monday 3 June but was advise to pass by on friday so they can check maybe its a minor issue. drove to merc constantia on friday 31 May but on my way there, the car switched off on me and i got stuck by freeway next to 14 avenue offramp. called merc to assist and AA came through to tow the car to merc. on tuesday 4th June, Nigel called me to tell me that they working on the car to determine the issue. wednesday 5th June he calls me to tell me that the engine overheated and the technical team says my motor plan would not cover this cost as the warning light was ignored by me. i have been back and forth with Nigel to understand how i must pay to fix the engine whereas im covered on my motor plan and that as soon as the warning came through on my side, i reached out to them for help and that constantia has been servising my car for all this years and they also couldnt fix the issue everytime they service the car. my car was with them few months ago and they never pick up that theres issue on coolant but kept on telling me that all is well with the car. now im strunded with no car while my car is packed at mercedes with no one taking my issue as important instead im being told they escalated the matter to the technical department to give way forward. ive been a loyal merc customers for years and never gave them an issues but now they dont want to fix my car while i took measures as soon as the error came through to try and fix it. i even spoke to Dan ( service manager) to see what can he do. i have motor plan which is supposed to help fix my problem but mercedes wants to punish me for an error that they also missed on their side cos how do you service a car for all this years and never pick up an issue of the coolant. i cant be kept to suffer carless and still be expected to pay to fix engine while ive got cover for it. can for once mercedes take accountability and give customers service to their loyal customers. now im waiting for the technical team which i dont even know if they exist or not to tell me if they will fix my car. im reaching out to whoever is incharge of merc constancia to please hear my cry and do what is right for your customers. can you allow my motor plan to do the job for me so my car can be fixed. im already suffering having to travel back and forth using taxis while im paying a lot on a car that is currently parked at merc with no one fixing it.
0
Replies (0)JN
Jabulile N
1 reviews | Active since Jan 2020
12 Jul 2023, 12:29
Worst service ever
Worst experience ever,don’t use this company,I took my car for service when I pick up my car it’s not leaking oil it actually pouring oil,mind you,when I took it there my car was not leaking,apparently they stripped the oil cap when tightening it and now I’m left with the added cost of fixing it and yet they are the ones who caused the damage to begin with ,im not going to take this laying down,I will contact the Ombudsman’s if I have to,Mercedes Constantia is the worst avoid taking your car there at all costs.
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Jabulile N
1 reviews | Active since Jan 2020
12 Jul 2023, 12:29
Worst service ever
Worst experience ever,don’t use this company,I took my car for service when I pick up my car it’s not leaking oil it actually pouring oil,mind you,when I took it there my car was not leaking,apparently they stripped the oil cap when tightening it and now I’m left with the added cost of fixing it and yet they are the ones who caused the damage to begin with ,im not going to take this laying down,I will contact the Ombudsman’s if I have to,Mercedes Constantia is the worst avoid taking your car there at all costs.
0
Replies (0)BL
Basil L
1 reviews | Active since Jan 2020
15 Dec 2022, 13:10
Mercedes Benz does not measure up as a brand
Worst service experience ever, have never been treated like a criminal by the staff of this branch I could not tell if i was at a back house garage or at Mercedes Benz will never return back I'd rather trade in my V250 and buy a Toyota in its place
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Basil L
1 reviews | Active since Jan 2020
15 Dec 2022, 13:10
Mercedes Benz does not measure up as a brand
Worst service experience ever, have never been treated like a criminal by the staff of this branch I could not tell if i was at a back house garage or at Mercedes Benz will never return back I'd rather trade in my V250 and buy a Toyota in its place
0
Replies (0)CK
Connie K
1 reviews | Active since Jan 2020
30 Nov 2022, 13:20
Friendly Service
I've been with them since 2018 and they all treat customers (or is it me only?) like family. Everybody is so friendly and helpful from the security guards to the receptionist to the service agents to the shuttle drivers, what can I say? Everybody knows me and would even remember my previous injury and ask how I am, including the security guards and yet I only go there once a year to service my car. Shine MERC CONSTANTIE KLOOF. You are all stars.
Helpful (0)
|Replies (0)CK
Connie K
1 reviews | Active since Jan 2020
30 Nov 2022, 13:20
Friendly Service
I've been with them since 2018 and they all treat customers (or is it me only?) like family. Everybody is so friendly and helpful from the security guards to the receptionist to the service agents to the shuttle drivers, what can I say? Everybody knows me and would even remember my previous injury and ask how I am, including the security guards and yet I only go there once a year to service my car. Shine MERC CONSTANTIE KLOOF. You are all stars.
0
Replies (0)BE
BKECD E
1 reviews | Active since Jan 2020
23 Aug 2021, 11:58
Dispute professionally resolved by Dave service manager at Mercedes. Constantia Kloof
Update on the issue with service and starter of customers car. Thank you Dave for resolving the dispute, which was an unfortunate misunderstanding. You were professional and most helpful.
Helpful (0)
|Replies (0)BE
BKECD E
1 reviews | Active since Jan 2020
23 Aug 2021, 11:58
Dispute professionally resolved by Dave service manager at Mercedes. Constantia Kloof
Update on the issue with service and starter of customers car. Thank you Dave for resolving the dispute, which was an unfortunate misunderstanding. You were professional and most helpful.
0
Replies (0)RT
Rhulani T
1 reviews | Active since Jan 2020
15 Apr 2021, 08:12
Mercedes Benz South Africa
I took my Mercedes Benz C300 W204 for an engine light Fault and malfunction gear changes on the 13th April 2021 at 06H45. At 12H00 same day a service consultant called me to inform me that they won't be able to complete my vehicle's repair on the same day. I then got a call on 14th April 2021 at 10H15 to come and collect my repaired vehicle, I took my vehicle and on my way back to where I slept I felt the same problems that the car had when I brought it to the dealership. I took back the vehicle to the dealership for a reassessment. I was then told that I must make means to travel back to Standerton where I stay because the 48 hours has not elapsed. I then decided to call the Mr Jaco Boshoff as I work for Eskom Generation and we have a lot going on in the plants and I needed to be at work. Unfortunately I couldn't get hold of him, then his secretary called the service manager of Mercedes Benz Constantia kloof and I was told that he can't see me because of the 48 hour period that has to elapse while they are still waiting for feedback from Mercedes Benz South Africa. I later then got hold of the service manager who advised me that they will make a plan to hire a vehicle for me. I stayed at the dealership from 11H00 till 17H00 while they were still arranging such. In this process I was told that I need to hire a vehicle at OR TAMBO where I need to pay a deposit for it which I didn't understand as I was told my vehicle is repaired while it was not. So now I have to use money that I did not budget, and worst of all get a Polo vivo manual car because there were no cars available as I had to return to work. Because of all these delays I had to travel with my wife and daughter of 1year 4 months at night trying to get home which I arrived at 22H00 which is very dangerous and under the lockdown regulations. I am not sure if this is the way customers are treated or it was just my unlucky day to go through all these things but it really upset me alot to go through this.
Helpful (0)
|Replies (0)RT
Rhulani T
1 reviews | Active since Jan 2020
15 Apr 2021, 08:12
Mercedes Benz South Africa
I took my Mercedes Benz C300 W204 for an engine light Fault and malfunction gear changes on the 13th April 2021 at 06H45. At 12H00 same day a service consultant called me to inform me that they won't be able to complete my vehicle's repair on the same day. I then got a call on 14th April 2021 at 10H15 to come and collect my repaired vehicle, I took my vehicle and on my way back to where I slept I felt the same problems that the car had when I brought it to the dealership. I took back the vehicle to the dealership for a reassessment. I was then told that I must make means to travel back to Standerton where I stay because the 48 hours has not elapsed. I then decided to call the Mr Jaco Boshoff as I work for Eskom Generation and we have a lot going on in the plants and I needed to be at work. Unfortunately I couldn't get hold of him, then his secretary called the service manager of Mercedes Benz Constantia kloof and I was told that he can't see me because of the 48 hour period that has to elapse while they are still waiting for feedback from Mercedes Benz South Africa. I later then got hold of the service manager who advised me that they will make a plan to hire a vehicle for me. I stayed at the dealership from 11H00 till 17H00 while they were still arranging such. In this process I was told that I need to hire a vehicle at OR TAMBO where I need to pay a deposit for it which I didn't understand as I was told my vehicle is repaired while it was not. So now I have to use money that I did not budget, and worst of all get a Polo vivo manual car because there were no cars available as I had to return to work. Because of all these delays I had to travel with my wife and daughter of 1year 4 months at night trying to get home which I arrived at 22H00 which is very dangerous and under the lockdown regulations. I am not sure if this is the way customers are treated or it was just my unlucky day to go through all these things but it really upset me alot to go through this.
0
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